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City of Charlotte / Charmeck 311 / 311 Contact Center Representative Senior

Job-title file

311 Contact Center Representative Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

35 employees hold this title in Charmeck 311. Median total compensation for the role is $56,826, above the department median of $56,805.

Employees
35
Role median
$56,826
Agency median
$56,805
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$54,600$61,993+

How total compensation varies among the 35 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Cassandra Allison

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$62,296
Sub-department
H&NS
Base pay
$62,296
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,296
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Annual Rt
62296.0
Quarter
2
Record ID
6,843
Year
2,026

At Charmeck 311, Cassandra Allison serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $62,296.

Pura Morrison

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$61,851
Sub-department
H&NS
Base pay
$61,851
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$61,851
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
61850.88
Quarter
2
Record ID
6,895
Year
2,026

Pura Morrison works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Pura earned $61,851 in 2026.

Natasha Hursey

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,883
Sub-department
H&NS
Base pay
$59,883
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,883
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59883.2
Quarter
2
Record ID
7,086
Year
2,026

Natasha Hursey is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,883.

Matthew Alsop

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,758
Sub-department
H&NS
Base pay
$59,758
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,758
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59758.4
Quarter
2
Record ID
7,104
Year
2,026

Matthew Alsop works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Matthew earned $59,758 in 2026.

Serina Heller

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,758
Sub-department
H&NS
Base pay
$59,758
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,758
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59758.4
Quarter
2
Record ID
7,106
Year
2,026

Serina Heller is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,758.

Marlene Mcnair

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,758
Sub-department
H&NS
Base pay
$59,758
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,758
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59758.4
Quarter
2
Record ID
7,108
Year
2,026

Marlene Mcnair is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,758.

Dawn Robbins

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,509
Sub-department
H&NS
Base pay
$59,509
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,509
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59508.8
Quarter
2
Record ID
7,174
Year
2,026

At Charmeck 311, Dawn Robbins serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $59,509.

Leiba Andrews

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,030
Sub-department
H&NS
Base pay
$59,030
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,030
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
59030.4
Quarter
2
Record ID
7,257
Year
2,026

Leiba Andrews is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,030.

Kapria White

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,614
Sub-department
H&NS
Base pay
$58,614
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,614
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
58614.4
Quarter
2
Record ID
7,284
Year
2,026

Kapria White holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $58,614.

Raiza Bristol

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,597
Sub-department
H&NS
Base pay
$58,597
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,597
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
58596.72
Quarter
2
Record ID
7,286
Year
2,026

At Charmeck 311, Raiza Bristol serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $58,597.

Zekia Young

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,510
Sub-department
H&NS
Base pay
$58,510
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,510
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
58510.4
Quarter
2
Record ID
7,290
Year
2,026

Zekia Young is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $58,510.

Annedra Young

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,178
Sub-department
H&NS
Base pay
$58,178
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,178
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
58177.6
Quarter
2
Record ID
7,328
Year
2,026

Annedra Young is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $58,178.

Samantha Roa Reyes

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,160
Sub-department
H&NS
Base pay
$58,160
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,160
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
58159.92
Quarter
2
Record ID
7,331
Year
2,026

Samantha Roa Reyes is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $58,160.

Maria Estrada

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,614
Sub-department
H&NS
Base pay
$57,614
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,614
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
57613.92
Quarter
2
Record ID
7,408
Year
2,026

Maria Estrada holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $57,614.

Alex Cevallos

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,505
Sub-department
H&NS
Base pay
$57,505
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,505
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
57504.72
Quarter
2
Record ID
7,439
Year
2,026

Alex Cevallos is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $57,505.

Armando Nava

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,330
Sub-department
H&NS
Base pay
$57,330
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,330
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
57330.0
Quarter
2
Record ID
7,450
Year
2,026

Armando Nava is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $57,330.

Elizabeth Baker

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,179
Sub-department
H&NS
Base pay
$57,179
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,179
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
57179.2
Quarter
2
Record ID
7,458
Year
2,026

Elizabeth Baker works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Elizabeth earned $57,179 in 2026.

Raja Akbar

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,826
Sub-department
H&NS
Base pay
$56,826
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,826
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56825.6
Quarter
2
Record ID
7,482
Year
2,026

Raja Akbar works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Raja earned $56,826 in 2026.

Cordell Alexander

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,784
Sub-department
H&NS
Base pay
$56,784
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,784
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56784.0
Quarter
2
Record ID
7,505
Year
2,026

At Charmeck 311, Cordell Alexander serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $56,784.

Lashana Ross

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,784
Sub-department
H&NS
Base pay
$56,784
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,784
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56784.0
Quarter
2
Record ID
7,506
Year
2,026

Lashana Ross is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $56,784.

Valerie Gilford

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,410
Sub-department
H&NS
Base pay
$56,410
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,410
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56409.6
Quarter
2
Record ID
7,592
Year
2,026

Valerie Gilford holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,410.

Ebony Hicks

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,410
Sub-department
H&NS
Base pay
$56,410
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,410
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56409.6
Quarter
2
Record ID
7,594
Year
2,026

Ebony Hicks holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,410.

Angela Clemons

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,098
Sub-department
H&NS
Base pay
$56,098
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,098
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56097.6
Quarter
2
Record ID
7,650
Year
2,026

Angela Clemons holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,098.

Andre Jordan

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$55,349
Sub-department
H&NS
Base pay
$55,349
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,349
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
55348.8
Quarter
2
Record ID
7,702
Year
2,026

Andre Jordan holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $55,349.

Ronald Powe

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&NS
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,734
Year
2,026

At Charmeck 311, Ronald Powe serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,870.

Jennifer Taylor

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&NS
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,735
Year
2,026

Jennifer Taylor holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,870.

Terrene Williams

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&NS
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,736
Year
2,026

Terrene Williams works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Terrene earned $54,870 in 2026.

Alkesha Brown

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,850
Sub-department
H&NS
Base pay
$54,850
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,850
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54849.6
Quarter
2
Record ID
7,737
Year
2,026

Alkesha Brown holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,850.

Leshia Cornwell

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,787
Sub-department
H&NS
Base pay
$54,787
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,787
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54787.2
Quarter
2
Record ID
7,738
Year
2,026

Leshia Cornwell is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,787.

Gwendolyn Higgs

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,787
Sub-department
H&NS
Base pay
$54,787
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,787
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54787.2
Quarter
2
Record ID
7,739
Year
2,026

Gwendolyn Higgs is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,787.

Shelonda Swint-Crowder

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,704
Sub-department
H&NS
Base pay
$54,704
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,704
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54704.0
Quarter
2
Record ID
7,752
Year
2,026

Shelonda Swint-Crowder holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,704.

Blair Foster

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&NS
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,763
Year
2,026

At Charmeck 311, Blair Foster serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,600.

Carolyn Hairston

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&NS
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,764
Year
2,026

Carolyn Hairston is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,600.

Leadan Mitchell

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&NS
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,765
Year
2,026

Leadan Mitchell holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,600.

Lashelle Parks

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&NS
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,766
Year
2,026

At Charmeck 311, Lashelle Parks serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,600.