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City of Charlotte / Charmeck 311 / 311 Contact Center Representative Senior

Job-title file

311 Contact Center Representative Senior

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

35 employees hold this title in Charmeck 311. Median total compensation for the role is $56,826, above the department median of $56,805.

Employees
35
Total payroll
$2M
Role median
$56,826
Agency median
$56,805
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$54,600$61,993+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 35 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Cassandra Allison

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$62,296
Sub-department
H&Ns
Base pay
$62,296
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,296
Hourly rate
$30
Employment type
Full-Time

Source-specific fields

Annual Rt
62296.0
Quarter
2
Record ID
6,843
Year
2,026

At Charmeck 311, Cassandra Allison serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $62,296.

Pura Morrison

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$61,851
Sub-department
H&Ns
Base pay
$61,851
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$61,851
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
61850.88
Quarter
2
Record ID
6,895
Year
2,026

Pura Morrison works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Pura earned $61,851 in 2026.

Natasha Hursey

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,883
Sub-department
H&Ns
Base pay
$59,883
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,883
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59883.2
Quarter
2
Record ID
7,086
Year
2,026

Natasha Hursey is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,883.

Marlene Mcnair

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,758
Sub-department
H&Ns
Base pay
$59,758
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,758
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59758.4
Quarter
2
Record ID
7,108
Year
2,026

Marlene Mcnair is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,758.

Matthew Alsop

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,758
Sub-department
H&Ns
Base pay
$59,758
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,758
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59758.4
Quarter
2
Record ID
7,104
Year
2,026

Matthew Alsop works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Matthew earned $59,758 in 2026.

Serina Heller

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,758
Sub-department
H&Ns
Base pay
$59,758
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,758
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59758.4
Quarter
2
Record ID
7,106
Year
2,026

Serina Heller is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,758.

Dawn Robbins

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,509
Sub-department
H&Ns
Base pay
$59,509
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,509
Hourly rate
$29
Employment type
Full-Time

Source-specific fields

Annual Rt
59508.8
Quarter
2
Record ID
7,174
Year
2,026

At Charmeck 311, Dawn Robbins serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $59,509.

Leiba Andrews

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$59,030
Sub-department
H&Ns
Base pay
$59,030
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,030
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
59030.4
Quarter
2
Record ID
7,257
Year
2,026

Leiba Andrews is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $59,030.

Kapria White

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,614
Sub-department
H&Ns
Base pay
$58,614
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,614
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
58614.4
Quarter
2
Record ID
7,284
Year
2,026

Kapria White holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $58,614.

Raiza Bristol

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,597
Sub-department
H&Ns
Base pay
$58,597
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,597
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
58596.72
Quarter
2
Record ID
7,286
Year
2,026

At Charmeck 311, Raiza Bristol serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $58,597.

Zekia Young

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,510
Sub-department
H&Ns
Base pay
$58,510
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,510
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
58510.4
Quarter
2
Record ID
7,290
Year
2,026

Zekia Young is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $58,510.

Annedra Young

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,178
Sub-department
H&Ns
Base pay
$58,178
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,178
Hourly rate
$28
Employment type
Full-Time

Source-specific fields

Annual Rt
58177.6
Quarter
2
Record ID
7,328
Year
2,026

Annedra Young is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $58,178.

Samantha Roa Reyes

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$58,160
Sub-department
H&Ns
Base pay
$58,160
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,160
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
58159.92
Quarter
2
Record ID
7,331
Year
2,026

Samantha Roa Reyes is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $58,160.

Maria Estrada

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,614
Sub-department
H&Ns
Base pay
$57,614
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,614
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
57613.92
Quarter
2
Record ID
7,408
Year
2,026

Maria Estrada holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $57,614.

Alex Cevallos

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,505
Sub-department
H&Ns
Base pay
$57,505
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,505
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
57504.72
Quarter
2
Record ID
7,439
Year
2,026

Alex Cevallos is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $57,505.

Armando Nava

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,330
Sub-department
H&Ns
Base pay
$57,330
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,330
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
57330.0
Quarter
2
Record ID
7,450
Year
2,026

Armando Nava is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $57,330.

Elizabeth Baker

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$57,179
Sub-department
H&Ns
Base pay
$57,179
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,179
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
57179.2
Quarter
2
Record ID
7,458
Year
2,026

Elizabeth Baker works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Elizabeth earned $57,179 in 2026.

Raja Akbar

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,826
Sub-department
H&Ns
Base pay
$56,826
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,826
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56825.6
Quarter
2
Record ID
7,482
Year
2,026

Raja Akbar works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Raja earned $56,826 in 2026.

Lashana Ross

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,784
Sub-department
H&Ns
Base pay
$56,784
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,784
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56784.0
Quarter
2
Record ID
7,506
Year
2,026

Lashana Ross is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $56,784.

Cordell Alexander

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,784
Sub-department
H&Ns
Base pay
$56,784
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,784
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56784.0
Quarter
2
Record ID
7,505
Year
2,026

At Charmeck 311, Cordell Alexander serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $56,784.

Ebony Hicks

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,410
Sub-department
H&Ns
Base pay
$56,410
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,410
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56409.6
Quarter
2
Record ID
7,594
Year
2,026

Ebony Hicks holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,410.

Valerie Gilford

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,410
Sub-department
H&Ns
Base pay
$56,410
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,410
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56409.6
Quarter
2
Record ID
7,592
Year
2,026

Valerie Gilford holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,410.

Angela Clemons

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$56,098
Sub-department
H&Ns
Base pay
$56,098
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,098
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
56097.6
Quarter
2
Record ID
7,650
Year
2,026

Angela Clemons holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $56,098.

Andre Jordan

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$55,349
Sub-department
H&Ns
Base pay
$55,349
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,349
Hourly rate
$27
Employment type
Full-Time

Source-specific fields

Annual Rt
55348.8
Quarter
2
Record ID
7,702
Year
2,026

Andre Jordan holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $55,349.

Terrene Williams

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&Ns
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,736
Year
2,026

Terrene Williams works as a 311 Contact Center Representative Senior for Charmeck 311 within H&Ns. Their status is full-time. Terrene earned $54,870 in 2026.

Jennifer Taylor

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&Ns
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,735
Year
2,026

Jennifer Taylor holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,870.

Ronald Powe

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,870
Sub-department
H&Ns
Base pay
$54,870
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,870
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54870.4
Quarter
2
Record ID
7,734
Year
2,026

At Charmeck 311, Ronald Powe serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,870.

Alkesha Brown

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,850
Sub-department
H&Ns
Base pay
$54,850
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,850
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54849.6
Quarter
2
Record ID
7,737
Year
2,026

Alkesha Brown holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,850.

Gwendolyn Higgs

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,787
Sub-department
H&Ns
Base pay
$54,787
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,787
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54787.2
Quarter
2
Record ID
7,739
Year
2,026

Gwendolyn Higgs is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,787.

Leshia Cornwell

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,787
Sub-department
H&Ns
Base pay
$54,787
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,787
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54787.2
Quarter
2
Record ID
7,738
Year
2,026

Leshia Cornwell is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,787.

Shelonda Swint-Crowder

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,704
Sub-department
H&Ns
Base pay
$54,704
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,704
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54704.0
Quarter
2
Record ID
7,752
Year
2,026

Shelonda Swint-Crowder holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,704.

Carolyn Hairston

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,764
Year
2,026

Carolyn Hairston is a 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $54,600.

Lashelle Parks

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,766
Year
2,026

At Charmeck 311, Lashelle Parks serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,600.

Leadan Mitchell

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,765
Year
2,026

Leadan Mitchell holds the role of 311 Contact Center Representative Senior at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $54,600.

Blair Foster

311 Contact Center Representative Senior/Charmeck 311

2026 total comp
$54,600
Sub-department
H&Ns
Base pay
$54,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,600
Hourly rate
$26
Employment type
Full-Time

Source-specific fields

Annual Rt
54600.0
Quarter
2
Record ID
7,763
Year
2,026

At Charmeck 311, Blair Foster serves as a 311 Contact Center Representative Senior within H&Ns. They work full-time. Their 2026 pay totaled $54,600.