City of Charlotte / Charmeck 311
Agency file
The Charmeck 311 is a government agency that delivers public services and programs within its jurisdiction.
In 2026, this agency had 98 employees with median total compensation of $56,805; the highest distinct record was $106,951.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2026 total compensation is spread across the 98 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($56,805) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $71,657 — more than 90% of the department; the 10th percentile earns $50,232. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Record list
Page 1
311 Contact Center Program Analyst/Charmeck 311
Source-specific fields
Suriel Cardoza Castro is a 311 Contact Center Program Analyst at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $71,657.
311 Contact Center Supervisor/Charmeck 311
Source-specific fields
At Charmeck 311, Sean Johnson serves as a 311 Contact Center Supervisor within H&Ns. They work full-time. Their 2026 pay totaled $70,541.
311 Contact Center Program Analyst/Charmeck 311
Source-specific fields
Jennifer Timmons works as a 311 Contact Center Program Analyst for Charmeck 311 within H&Ns. Their status is full-time. Jennifer earned $70,429 in 2026.
Customer/Revenue Service Specialist/Charmeck 311
Source-specific fields
Erica Blakeney is a Customer/Revenue Service Specialist at Charmeck 311 within H&Ns. They work full-time. 2026 total compensation came to $70,221.
Customer/Revenue Service Specialist/Charmeck 311
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Angela Acevedo holds the role of Customer/Revenue Service Specialist at Charmeck 311 within H&Ns. Their status is full-time. In 2026, their total compensation was $70,221.
311 Contact Center Program Analyst/Charmeck 311
Source-specific fields
At Charmeck 311, Robert Ethridge serves as a 311 Contact Center Program Analyst within H&Ns. They work full-time. Their 2026 pay totaled $70,013.