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District of Columbia / Osse DOT / Customer Service Specialist

Job-title file

Customer Service Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

15 employees hold this title in Osse DOT. Median total compensation for the role is $62,842, above the department median of $31.

Employees
15
Total payroll
$953K
Role median
$62,842
Agency median
$31
Comparison
Above

What the records show

Role pay distribution

Pay distribution for this role

$57,647$68,038+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 15 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across District of Columbia

Customer Service Specialist is held in 11 District of Columbia departments. In Osse DOT, the median of $62,842 ranks #9 of 11.

Highest-paying departments for this role

Fems
$110,185 · 1
Olg
$86,925 · 3
Dcoa
$82,111 · 15
Ouc
$80,032 · 4
Ocfo
$80,032 · 12
Cfsa
$79,705 · 1
Osse
$69,770 · 1
Opc
$68,038 · 1
Dfhv
$61,110 · 3
Udc
$53,689 · 1

Median total compensation for the Customer Service Specialist role in other District of Columbiadepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Specialist beyond District of Columbia

This role is reported in 8 jurisdictions. In District of Columbia, the median of $78,046 ranks #2 of 8. See Customer Service Specialist across all of District of Columbia

Highest-paying jurisdictions for this role

City of Los Angeles
$113,689 · 36
Arkansas
$39,171 · 788
Florida
$37,050 · 18
Georgia
$32,598 · 8
Rhode Island
$12,310 · 11

Median total compensation for comparable Customer Service Specialistroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Keona Newsome

Customer Service Specialist/Osse DOT

2024 total comp
$66,306
Base pay
$0
Overtime
$0
Other pay
$66,306
Benefits
$0
Total compensation
$66,306
Hire date
2014/08/11
Pay grade
09

Source-specific fields

Appointment Type
Educational Service - Regular
Record ID
35,322

Keona Newsome works as a Customer Service Specialist for Osse DOT. Their tenure dates to 2014, about 10 years. Keona earned $66,306 in 2024. Their pay grade is 09.

Antoinette A Dorsey

Customer Service Specialist/Osse DOT

2024 total comp
$66,306
Base pay
$0
Overtime
$0
Other pay
$66,306
Benefits
$0
Total compensation
$66,306
Hire date
2000/06/17
Pay grade
09

Source-specific fields

Appointment Type
Educational Service - Regular
Record ID
35,138

Antoinette A Dorsey works as a Customer Service Specialist for Osse DOT. Hired in 2000, they have about 24 years of service. Antoinette earned $66,306 in 2024. Their pay grade is 09.

Monique Catlett

Customer Service Specialist/Osse DOT

2024 total comp
$66,306
Base pay
$0
Overtime
$0
Other pay
$66,306
Benefits
$0
Total compensation
$66,306
Hire date
2014/08/11
Pay grade
09

Source-specific fields

Appointment Type
Educational Service - Regular
Record ID
37,340

Monique Catlett holds the role of Customer Service Specialist at Osse DOT. They have served since 2014 (about 10 years). In 2024, their total compensation was $66,306. Their pay grade is 09.

Valerie Hill

Customer Service Specialist/Osse DOT

2024 total comp
$66,306
Base pay
$0
Overtime
$0
Other pay
$66,306
Benefits
$0
Total compensation
$66,306
Hire date
2011/08/15
Pay grade
09

Source-specific fields

Appointment Type
Educational Service - Regular
Record ID
35,282

Valerie Hill works as a Customer Service Specialist for Osse DOT. They have served since 2011 (about 13 years). Valerie earned $66,306 in 2024. Their pay grade is 09.