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District of Columbia / Ocfo / Customer Service Specialist

Job-title file

Customer Service Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

12 employees hold this title in Ocfo. Median total compensation for the role is $80,032, below the department median of $115,680.

Employees
12
Total payroll
$948.9K
Role median
$80,032
Agency median
$115,680
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$66,130$95,495+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 12 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across District of Columbia

Customer Service Specialist is held in 11 District of Columbia departments. In Ocfo, the median of $80,032 ranks #4 of 11.

Highest-paying departments for this role

Fems
$110,185 · 1
Olg
$86,925 · 3
Dcoa
$82,111 · 15
Ouc
$80,032 · 4
Cfsa
$79,705 · 1
Osse
$69,770 · 1
Opc
$68,038 · 1
Osse DOT
$62,842 · 15
Dfhv
$61,110 · 3
Udc
$53,689 · 1

Median total compensation for the Customer Service Specialist role in other District of Columbiadepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Specialist beyond District of Columbia

This role is reported in 8 jurisdictions. In District of Columbia, the median of $78,046 ranks #2 of 8. See Customer Service Specialist across all of District of Columbia

Highest-paying jurisdictions for this role

City of Los Angeles
$113,689 · 36
Arkansas
$39,171 · 788
Florida
$37,050 · 18
Georgia
$32,598 · 8
Rhode Island
$12,310 · 11

Median total compensation for comparable Customer Service Specialistroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Paula Hammond

Customer Service Specialist/Ocfo

2024 total comp
$96,554
Base pay
$0
Overtime
$0
Other pay
$96,554
Benefits
$0
Total compensation
$96,554
Hire date
1997/09/02
Pay grade
11

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
32,961

Paula Hammond works as a Customer Service Specialist for Ocfo. Their tenure dates to 1997, about 27 years. Paula earned $96,554 in 2024. Their pay grade is 11.

Joan Lewis

Customer Service Specialist/Ocfo

2024 total comp
$91,740
Base pay
$0
Overtime
$0
Other pay
$91,740
Benefits
$0
Total compensation
$91,740
Hire date
2009/03/02
Pay grade
11

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,509

At Ocfo, Joan Lewis serves as a Customer Service Specialist. They have served since 2009 (about 15 years). Their 2024 pay totaled $91,740. They are classified at grade 11.

Jacqueline Bowie

Customer Service Specialist/Ocfo

2024 total comp
$80,032
Base pay
$0
Overtime
$0
Other pay
$80,032
Benefits
$0
Total compensation
$80,032
Hire date
2009/03/02
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,409

Jacqueline Bowie is a Customer Service Specialist at Ocfo. Their tenure dates to 2009, about 15 years. 2024 total compensation came to $80,032. They are classified at grade 09.

Cynthia Ball

Customer Service Specialist/Ocfo

2024 total comp
$80,032
Base pay
$0
Overtime
$0
Other pay
$80,032
Benefits
$0
Total compensation
$80,032
Hire date
1991/03/25
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,692

At Ocfo, Cynthia Ball serves as a Customer Service Specialist. Their tenure dates to 1991, about 33 years. Their 2024 pay totaled $80,032. They are classified at grade 09.

Lashawn Bland

Customer Service Specialist/Ocfo

2024 total comp
$80,032
Base pay
$0
Overtime
$0
Other pay
$80,032
Benefits
$0
Total compensation
$80,032
Hire date
1992/01/13
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
32,875

Lashawn Bland is a Customer Service Specialist at Ocfo. Hired in 1992, they have about 32 years of service. 2024 total compensation came to $80,032. They are classified at grade 09.

Gail Davis-Cooper

Customer Service Specialist/Ocfo

2024 total comp
$80,032
Base pay
$0
Overtime
$0
Other pay
$80,032
Benefits
$0
Total compensation
$80,032
Hire date
2008/03/03
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
32,690

Gail Davis-Cooper works as a Customer Service Specialist for Ocfo. Their tenure dates to 2008, about 16 years. Gail earned $80,032 in 2024. Their pay grade is 09.

Jeannie Simons

Customer Service Specialist/Ocfo

2024 total comp
$80,032
Base pay
$0
Overtime
$0
Other pay
$80,032
Benefits
$0
Total compensation
$80,032
Hire date
1991/02/21
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,304

Jeannie Simons works as a Customer Service Specialist for Ocfo. Their tenure dates to 1991, about 33 years. Jeannie earned $80,032 in 2024. Their pay grade is 09.

Charnita CooperMay be multiple

Customer Service Specialist/Ocfo

2024 total comp
$78,046
Hire date
2013/12/30
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
45,855

Charnita Cooper appears in Ocfo payroll as a Customer Service Specialist, with $78,046 reported in 2024 — this entry may combine more than one individual of the same name.

Kimberly Terry

Customer Service Specialist/Ocfo

2024 total comp
$74,074
Base pay
$0
Overtime
$0
Other pay
$74,074
Benefits
$0
Total compensation
$74,074
Hire date
2014/07/21
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,917

Kimberly Terry holds the role of Customer Service Specialist at Ocfo. Their tenure dates to 2014, about 10 years. In 2024, their total compensation was $74,074. Their pay grade is 09.

Kieron Thomas

Customer Service Specialist/Ocfo

2024 total comp
$74,074
Base pay
$0
Overtime
$0
Other pay
$74,074
Benefits
$0
Total compensation
$74,074
Hire date
2014/10/27
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,311

Kieron Thomas holds the role of Customer Service Specialist at Ocfo. They have served since 2014 (about 10 years). In 2024, their total compensation was $74,074. Their pay grade is 09.

Nathan Powell

Customer Service Specialist/Ocfo

2024 total comp
$68,116
Base pay
$0
Overtime
$0
Other pay
$68,116
Benefits
$0
Total compensation
$68,116
Hire date
2015/11/02
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,115

Nathan Powell is a Customer Service Specialist at Ocfo. They have served since 2015 (about 9 years). 2024 total compensation came to $68,116. They are classified at grade 09.

Aaron Bennett

Customer Service Specialist/Ocfo

2024 total comp
$66,130
Base pay
$0
Overtime
$0
Other pay
$66,130
Benefits
$0
Total compensation
$66,130
Hire date
2019/05/13
Pay grade
09

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
33,532

Aaron Bennett is a Customer Service Specialist at Ocfo. Hired in 2019, they have about 5 years of service. 2024 total compensation came to $66,130. They are classified at grade 09.