Miami-Dade County / Community Information & Technology / 311 Call Center Specialist

Job-title file

311 Call Center Specialist

Carry out the duties of this position in support of the agency's public mission.

56 employees hold this title in Community Information & Technology. Median total compensation for the role is $71,032, below the department median of $119,191.

Employees: 56
Role median: $71,032
Agency median: $119,191
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$53,617$81,022+

How total compensation varies among the 56 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Highest-paid first / page 1

Kathy Pinder

311 Call Center Specialist/Community Information & Technology

2026 total comp

$84,818

Sub-department: MDC
Base pay: $84,818
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $84,818
Middle name: R

Source-specific fields

Globalid: 529545e5-d76e-4810-afb3-06d30d099005
Grosspaylastpaycheck: 3203.75
Grossytd: 38278.52
Record ID: 4,055

Kathy Pinder holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $84,818.

Janice Andrews

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: M

Source-specific fields

Globalid: 74ae44d2-736a-457c-9a82-aae21dc35429
Grosspaylastpaycheck: 3174.31
Grossytd: 37181.18
Record ID: 3,237

Janice Andrews holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $81,022.

Jose Andujar

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: L

Source-specific fields

Globalid: dfa1add3-3938-473d-8c1b-4c55e05a4ee0
Grosspaylastpaycheck: 3159.7
Grossytd: 37096.26
Record ID: 3,238

Jose Andujar is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Edward Armesto

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: H

Source-specific fields

Globalid: 73ce190b-a578-464d-a791-022cec011228
Grosspaylastpaycheck: 2813.99
Grossytd: 36301.37
Record ID: 3,250

At Community Information & Technology, Edward Armesto serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Jabari Gilbert

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: A

Source-specific fields

Globalid: 6b9f1377-fb80-4687-88f7-879eb2066e91
Grosspaylastpaycheck: 3159.7
Grossytd: 38299.1
Record ID: 3,629

At Community Information & Technology, Jabari Gilbert serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Sharen Jackson

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: C

Source-specific fields

Globalid: b9dec523-2553-4814-8af4-90bd116bc56a
Grosspaylastpaycheck: 3159.7
Grossytd: 39499.87
Record ID: 3,863

Sharen Jackson is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Marlene Laing

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: A

Source-specific fields

Globalid: b94aae63-6506-4274-9c83-b5cf9ac2354d
Grosspaylastpaycheck: 3159.7
Grossytd: 36892.02
Record ID: 3,896

Marlene Laing is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Shirley Byrd

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: A

Source-specific fields

Globalid: cccfb17c-52e3-43ae-b93f-9ae76cb9ffb2
Grosspaylastpaycheck: 3159.7
Grossytd: 39440.82
Record ID: 3,926

Shirley Byrd works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Shirley earned $81,022 in 2026.

Kattia Diaz

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: 07c13197-ae6d-4b62-8d3f-63d0f5433fcd
Grosspaylastpaycheck: 3159.69
Grossytd: 38732.71
Record ID: 3,976

Kattia Diaz works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Kattia earned $81,022 in 2026.

Jean Tassy

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: C

Source-specific fields

Globalid: b3398335-9ada-476d-86cd-e7c1b1373810
Grosspaylastpaycheck: 3159.7
Grossytd: 38467.34
Record ID: 4,019

Jean Tassy works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Jean earned $81,022 in 2026.

Katia Moise

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: U

Source-specific fields

Globalid: 0f96567e-2434-4ac8-9a13-697cc1ce40b6
Grosspaylastpaycheck: 3159.7
Grossytd: 38935.92
Record ID: 4,053

Katia Moise works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Katia earned $81,022 in 2026.

Runnell Martin-Bess

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: M

Source-specific fields

Globalid: 01a4d253-f5f8-4067-b8b2-20858e3d128c
Grosspaylastpaycheck: 3159.7
Grossytd: 37969.7
Record ID: 4,057

At Community Information & Technology, Runnell Martin-Bess serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Regla C. Savine

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: c50784ba-9bcf-4b84-82af-6670e888f257
Grosspaylastpaycheck: 3149.95
Grossytd: 37718.45
Record ID: 4,130

Regla C. Savine holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $81,022.

Monica Simons

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: L

Source-specific fields

Globalid: 47bf5fef-7726-4d53-b3be-d5086f31a0b8
Grosspaylastpaycheck: 3159.7
Grossytd: 38516.57
Record ID: 4,157

At Community Information & Technology, Monica Simons serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Parker Pera

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: P

Source-specific fields

Globalid: 4126243a-a49e-40fe-bcbc-199ce1b6882f
Grosspaylastpaycheck: 3159.7
Grossytd: 36641.75
Record ID: 4,164

Parker Pera is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Bautista Montanes

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: 7e8c25aa-cdda-4e2f-832e-a62b11638c85
Grosspaylastpaycheck: 3159.69
Grossytd: 38582.87
Record ID: 4,236

Bautista Montanes works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Bautista earned $81,022 in 2026.

Salvador Rodriguez

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: ec04df55-bafe-44d0-b165-6981f4e4451a
Grosspaylastpaycheck: 3159.69
Grossytd: 36871.99
Record ID: 4,249

At Community Information & Technology, Salvador Rodriguez serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Lina Rivero

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: MDC
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: E

Source-specific fields

Globalid: 189a5e57-fd2b-4fba-ad1e-33c2487b66e2
Grosspaylastpaycheck: 1382.34
Grossytd: 34183.21
Record ID: 4,399

Lina Rivero works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Lina earned $81,022 in 2026.

Kelly Hill

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: MDC
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181
Middle name: A

Source-specific fields

Globalid: ccddfdc9-953b-494c-87ea-53605bc6e951
Grosspaylastpaycheck: 3088.89
Grossytd: 36030.86
Record ID: 3,752

Kelly Hill is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $79,181.

Vianca Caceres

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: MDC
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181

Source-specific fields

Globalid: b374f555-2e27-489f-ae6a-88da3c2d709a
Grosspaylastpaycheck: 2936.61
Grossytd: 29923.44
Record ID: 3,937

At Community Information & Technology, Vianca Caceres serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $79,181.

Gatha Dunn

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: MDC
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181

Source-specific fields

Globalid: d138cddc-042e-47bd-aa06-f7f5d9fc3536
Grosspaylastpaycheck: 3088.88
Grossytd: 36465.78
Record ID: 3,993

Gatha Dunn is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $79,181.

Adrian Pineda

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: MDC
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181
Middle name: C

Source-specific fields

Globalid: 1ce3a494-5e97-43b2-928c-80e6918b96b0
Grosspaylastpaycheck: 1794.58
Grossytd: 26466.78
Record ID: 4,109

Adrian Pineda holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $79,181.

George Richburg

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: MDC
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181
Middle name: C

Source-specific fields

Globalid: ca0ab4a4-2ce3-4123-bf35-2edd36f920e8
Grosspaylastpaycheck: 919.01
Grossytd: 24144.05
Record ID: 4,393

At Community Information & Technology, George Richburg serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $79,181.

Nicole Charles

311 Call Center Specialist/Community Information & Technology

2026 total comp

$75,832

Sub-department: MDC
Base pay: $75,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $75,832

Source-specific fields

Globalid: 04fe7a31-9bba-4849-a57b-cc32ca3d2858
Grosspaylastpaycheck: 2960.09
Grossytd: 21112.19
Record ID: 3,828

Nicole Charles works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Nicole earned $75,832 in 2026.

Sandra Witherspoon

311 Call Center Specialist/Community Information & Technology

2026 total comp

$75,832

Sub-department: MDC
Base pay: $75,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $75,832
Middle name: M

Source-specific fields

Globalid: 4d12fc7f-1b8d-4e0d-a3a0-e7a9e0b1f2fc
Grosspaylastpaycheck: 2960.09
Grossytd: 35501.23
Record ID: 4,616

Sandra Witherspoon is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $75,832.

Monise Bien Aime

311 Call Center Specialist/Community Information & Technology

2026 total comp

$72,595

Sub-department: MDC
Base pay: $72,595
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,595

Source-specific fields

Globalid: 95285bd5-cede-413e-a776-3c4dc22529f3
Grosspaylastpaycheck: 2739.59
Grossytd: 29736.82
Record ID: 3,811

Monise Bien Aime holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $72,595.

Stephen Masson

311 Call Center Specialist/Community Information & Technology

2026 total comp

$72,595

Sub-department: MDC
Base pay: $72,595
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,595
Middle name: G

Source-specific fields

Globalid: 61424b21-50b9-43c4-b090-823b9b7a7ca8
Grosspaylastpaycheck: 2835.57
Grossytd: 28501.26
Record ID: 4,068

Stephen Masson is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $72,595.

Yvette Soler

311 Call Center Specialist/Community Information & Technology

2026 total comp

$72,595

Sub-department: MDC
Base pay: $72,595
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,595

Source-specific fields

Globalid: 4bf2cbb8-3945-4fa9-8717-f3b89bb51fc9
Grosspaylastpaycheck: 2835.57
Grossytd: 33312.78
Record ID: 4,214

Yvette Soler works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Yvette earned $72,595 in 2026.

Chiquita Dean

311 Call Center Specialist/Community Information & Technology

2026 total comp

$69,470

Sub-department: MDC
Base pay: $69,470
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,470
Middle name: N

Source-specific fields

Globalid: a0eb8f71-8b03-44c6-9d47-c196f4e2b386
Grosspaylastpaycheck: 2665.29
Grossytd: 31793.78
Record ID: 3,966

Chiquita Dean is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $69,470.

Madelene Ladron De Guevara

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: c6f7a094-6d97-4a4f-ad11-ae19f7179e6b
Grosspaylastpaycheck: 2384.72
Grossytd: 27539.5
Record ID: 3,894

Madelene Ladron De Guevara works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Madelene earned $60,873 in 2026.

Esteban Summo Elias

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: DE JESUS

Source-specific fields

Globalid: 2484bde7-a168-4c75-b19b-c63b06b5e096
Grosspaylastpaycheck: 2384.73
Grossytd: 27398.39
Record ID: 4,013

At Community Information & Technology, Esteban Summo Elias serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $60,873.

Maria Toirac

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: VICTORIA

Source-specific fields

Globalid: 7ea969d4-7fbb-4208-97a5-dff3dc24b432
Grosspaylastpaycheck: 2384.73
Grossytd: 27381.71
Record ID: 4,029

Maria Toirac holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $60,873.

Kaylyn Marroquin

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: ff51206c-0c27-4cf8-bbea-a9bcf698de47
Grosspaylastpaycheck: 2121.35
Grossytd: 22052.13
Record ID: 4,054

At Community Information & Technology, Kaylyn Marroquin serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $60,873.

Lisa Pierre-Louis

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: TESA

Source-specific fields

Globalid: b7e8b99a-93dd-431d-b38f-55cab8b6b940
Grosspaylastpaycheck: 2384.73
Grossytd: 27426.48
Record ID: 4,195

Lisa Pierre-Louis works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Lisa earned $60,873 in 2026.

Cindy Rodriguez

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: G

Source-specific fields

Globalid: fd94b081-0c2b-4f38-9027-c99d6db901fd
Grosspaylastpaycheck: 2395.69
Grossytd: 21178.91
Record ID: 4,224

Cindy Rodriguez holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $60,873.

Gertha St Remy

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: 876e49d2-e488-4bed-b195-6f71e4535cda
Grosspaylastpaycheck: 2395.7
Grossytd: 27283.13
Record ID: 4,321

Gertha St Remy is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $60,873.

Yakira West

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: MDC
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: 3842a8dd-521a-4fe8-9f06-c2e67230fcbd
Grosspaylastpaycheck: 1653.08
Grossytd: 22502.01
Record ID: 4,609

At Community Information & Technology, Yakira West serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $60,873.

Sion Bissessar

311 Call Center Specialist/Community Information & Technology

2026 total comp

$58,305

Sub-department: MDC
Base pay: $58,305
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,305

Source-specific fields

Globalid: 0ffab580-1bd5-415e-be6c-0d91c1add8be
Grosspaylastpaycheck: 2306.99
Grossytd: 26380.66
Record ID: 3,812

Sion Bissessar is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $58,305.

Keylli Lemus Herrera

311 Call Center Specialist/Community Information & Technology

2026 total comp

$58,305

Sub-department: MDC
Base pay: $58,305
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,305
Middle name: CARIDAD

Source-specific fields

Globalid: 5f04bbfa-c649-48cb-92af-5e70fbc2cebc
Grosspaylastpaycheck: 2047.71
Grossytd: 25259.02
Record ID: 3,904

Keylli Lemus Herrera works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Keylli earned $58,305 in 2026.

Eliana Yepes

311 Call Center Specialist/Community Information & Technology

2026 total comp

$58,305

Sub-department: MDC
Base pay: $58,305
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,305

Source-specific fields

Globalid: cd34117e-919e-4680-a1f8-771cb0b8fe9d
Grosspaylastpaycheck: 2285.97
Grossytd: 26248.94
Record ID: 4,622

Eliana Yepes holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $58,305.