Miami-Dade County / Community Information & Technology / 311 Call Center Specialist

Job-title file

311 Call Center Specialist

Carry out the duties of this position in support of the agency's public mission.

56 employees hold this title in Community Information & Technology. Median total compensation for the role is $71,032, below the department median of $119,191.

Employees: 56
Total payroll: $3.8M
Role median: $71,032
Agency median: $119,191
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$53,617$81,022+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 56 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Kathy Pinder

311 Call Center Specialist/Community Information & Technology

2026 total comp

$84,818

Sub-department: Mdc
Base pay: $84,818
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $84,818
Middle name: R

Source-specific fields

Globalid: 529545e5-d76e-4810-afb3-06d30d099005
Grosspaylastpaycheck: 3203.75
Grossytd: 38278.52
Record ID: 4,055

Kathy Pinder holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $84,818.

Runnell Martin-Bess

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: M

Source-specific fields

Globalid: 01a4d253-f5f8-4067-b8b2-20858e3d128c
Grosspaylastpaycheck: 3159.7
Grossytd: 37969.7
Record ID: 4,057

At Community Information & Technology, Runnell Martin-Bess serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Janice Andrews

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: M

Source-specific fields

Globalid: 74ae44d2-736a-457c-9a82-aae21dc35429
Grosspaylastpaycheck: 3174.31
Grossytd: 37181.18
Record ID: 3,237

Janice Andrews holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $81,022.

Jose Andujar

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: L

Source-specific fields

Globalid: dfa1add3-3938-473d-8c1b-4c55e05a4ee0
Grosspaylastpaycheck: 3159.7
Grossytd: 37096.26
Record ID: 3,238

Jose Andujar is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Jean Tassy

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: C

Source-specific fields

Globalid: b3398335-9ada-476d-86cd-e7c1b1373810
Grosspaylastpaycheck: 3159.7
Grossytd: 38467.34
Record ID: 4,019

Jean Tassy works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Jean earned $81,022 in 2026.

Kattia Diaz

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: 07c13197-ae6d-4b62-8d3f-63d0f5433fcd
Grosspaylastpaycheck: 3159.69
Grossytd: 38732.71
Record ID: 3,976

Kattia Diaz works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Kattia earned $81,022 in 2026.

Parker Pera

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: P

Source-specific fields

Globalid: 4126243a-a49e-40fe-bcbc-199ce1b6882f
Grosspaylastpaycheck: 3159.7
Grossytd: 36641.75
Record ID: 4,164

Parker Pera is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Shirley Byrd

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: A

Source-specific fields

Globalid: cccfb17c-52e3-43ae-b93f-9ae76cb9ffb2
Grosspaylastpaycheck: 3159.7
Grossytd: 39440.82
Record ID: 3,926

Shirley Byrd works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Shirley earned $81,022 in 2026.

Katia Moise

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: U

Source-specific fields

Globalid: 0f96567e-2434-4ac8-9a13-697cc1ce40b6
Grosspaylastpaycheck: 3159.7
Grossytd: 38935.92
Record ID: 4,053

Katia Moise works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Katia earned $81,022 in 2026.

Regla C. Savine

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: c50784ba-9bcf-4b84-82af-6670e888f257
Grosspaylastpaycheck: 3149.95
Grossytd: 37718.45
Record ID: 4,130

Regla C. Savine holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $81,022.

Edward Armesto

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: H

Source-specific fields

Globalid: 73ce190b-a578-464d-a791-022cec011228
Grosspaylastpaycheck: 2813.99
Grossytd: 36301.37
Record ID: 3,250

At Community Information & Technology, Edward Armesto serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Marlene Laing

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: A

Source-specific fields

Globalid: b94aae63-6506-4274-9c83-b5cf9ac2354d
Grosspaylastpaycheck: 3159.7
Grossytd: 36892.02
Record ID: 3,896

Marlene Laing is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Bautista Montanes

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: 7e8c25aa-cdda-4e2f-832e-a62b11638c85
Grosspaylastpaycheck: 3159.69
Grossytd: 38582.87
Record ID: 4,236

Bautista Montanes works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Bautista earned $81,022 in 2026.

Lina Rivero

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: E

Source-specific fields

Globalid: 189a5e57-fd2b-4fba-ad1e-33c2487b66e2
Grosspaylastpaycheck: 1382.34
Grossytd: 34183.21
Record ID: 4,399

Lina Rivero works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Lina earned $81,022 in 2026.

Salvador Rodriguez

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022

Source-specific fields

Globalid: ec04df55-bafe-44d0-b165-6981f4e4451a
Grosspaylastpaycheck: 3159.69
Grossytd: 36871.99
Record ID: 4,249

At Community Information & Technology, Salvador Rodriguez serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Jabari Gilbert

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: A

Source-specific fields

Globalid: 6b9f1377-fb80-4687-88f7-879eb2066e91
Grosspaylastpaycheck: 3159.7
Grossytd: 38299.1
Record ID: 3,629

At Community Information & Technology, Jabari Gilbert serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

Sharen Jackson

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: C

Source-specific fields

Globalid: b9dec523-2553-4814-8af4-90bd116bc56a
Grosspaylastpaycheck: 3159.7
Grossytd: 39499.87
Record ID: 3,863

Sharen Jackson is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $81,022.

Monica Simons

311 Call Center Specialist/Community Information & Technology

2026 total comp

$81,022

Sub-department: Mdc
Base pay: $81,022
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $81,022
Middle name: L

Source-specific fields

Globalid: 47bf5fef-7726-4d53-b3be-d5086f31a0b8
Grosspaylastpaycheck: 3159.7
Grossytd: 38516.57
Record ID: 4,157

At Community Information & Technology, Monica Simons serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $81,022.

George Richburg

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: Mdc
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181
Middle name: C

Source-specific fields

Globalid: ca0ab4a4-2ce3-4123-bf35-2edd36f920e8
Grosspaylastpaycheck: 919.01
Grossytd: 24144.05
Record ID: 4,393

At Community Information & Technology, George Richburg serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $79,181.

Adrian Pineda

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: Mdc
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181
Middle name: C

Source-specific fields

Globalid: 1ce3a494-5e97-43b2-928c-80e6918b96b0
Grosspaylastpaycheck: 1794.58
Grossytd: 26466.78
Record ID: 4,109

Adrian Pineda holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $79,181.

Vianca Caceres

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: Mdc
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181

Source-specific fields

Globalid: b374f555-2e27-489f-ae6a-88da3c2d709a
Grosspaylastpaycheck: 2936.61
Grossytd: 29923.44
Record ID: 3,937

At Community Information & Technology, Vianca Caceres serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $79,181.

Kelly Hill

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: Mdc
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181
Middle name: A

Source-specific fields

Globalid: ccddfdc9-953b-494c-87ea-53605bc6e951
Grosspaylastpaycheck: 3088.89
Grossytd: 36030.86
Record ID: 3,752

Kelly Hill is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $79,181.

Gatha Dunn

311 Call Center Specialist/Community Information & Technology

2026 total comp

$79,181

Sub-department: Mdc
Base pay: $79,181
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $79,181

Source-specific fields

Globalid: d138cddc-042e-47bd-aa06-f7f5d9fc3536
Grosspaylastpaycheck: 3088.88
Grossytd: 36465.78
Record ID: 3,993

Gatha Dunn is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $79,181.

Nicole Charles

311 Call Center Specialist/Community Information & Technology

2026 total comp

$75,832

Sub-department: Mdc
Base pay: $75,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $75,832

Source-specific fields

Globalid: 04fe7a31-9bba-4849-a57b-cc32ca3d2858
Grosspaylastpaycheck: 2960.09
Grossytd: 21112.19
Record ID: 3,828

Nicole Charles works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Nicole earned $75,832 in 2026.

Sandra Witherspoon

311 Call Center Specialist/Community Information & Technology

2026 total comp

$75,832

Sub-department: Mdc
Base pay: $75,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $75,832
Middle name: M

Source-specific fields

Globalid: 4d12fc7f-1b8d-4e0d-a3a0-e7a9e0b1f2fc
Grosspaylastpaycheck: 2960.09
Grossytd: 35501.23
Record ID: 4,616

Sandra Witherspoon is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $75,832.

Yvette Soler

311 Call Center Specialist/Community Information & Technology

2026 total comp

$72,595

Sub-department: Mdc
Base pay: $72,595
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,595

Source-specific fields

Globalid: 4bf2cbb8-3945-4fa9-8717-f3b89bb51fc9
Grosspaylastpaycheck: 2835.57
Grossytd: 33312.78
Record ID: 4,214

Yvette Soler works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Yvette earned $72,595 in 2026.

Monise Bien Aime

311 Call Center Specialist/Community Information & Technology

2026 total comp

$72,595

Sub-department: Mdc
Base pay: $72,595
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,595

Source-specific fields

Globalid: 95285bd5-cede-413e-a776-3c4dc22529f3
Grosspaylastpaycheck: 2739.59
Grossytd: 29736.82
Record ID: 3,811

Monise Bien Aime holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $72,595.

Stephen Masson

311 Call Center Specialist/Community Information & Technology

2026 total comp

$72,595

Sub-department: Mdc
Base pay: $72,595
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,595
Middle name: G

Source-specific fields

Globalid: 61424b21-50b9-43c4-b090-823b9b7a7ca8
Grosspaylastpaycheck: 2835.57
Grossytd: 28501.26
Record ID: 4,068

Stephen Masson is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $72,595.

Chiquita Dean

311 Call Center Specialist/Community Information & Technology

2026 total comp

$69,470

Sub-department: Mdc
Base pay: $69,470
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,470
Middle name: N

Source-specific fields

Globalid: a0eb8f71-8b03-44c6-9d47-c196f4e2b386
Grosspaylastpaycheck: 2665.29
Grossytd: 31793.78
Record ID: 3,966

Chiquita Dean is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $69,470.

Madelene Ladron De Guevara

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: c6f7a094-6d97-4a4f-ad11-ae19f7179e6b
Grosspaylastpaycheck: 2384.72
Grossytd: 27539.5
Record ID: 3,894

Madelene Ladron De Guevara works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Madelene earned $60,873 in 2026.

Gertha St Remy

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: 876e49d2-e488-4bed-b195-6f71e4535cda
Grosspaylastpaycheck: 2395.7
Grossytd: 27283.13
Record ID: 4,321

Gertha St Remy is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $60,873.

Maria Toirac

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: Victoria

Source-specific fields

Globalid: 7ea969d4-7fbb-4208-97a5-dff3dc24b432
Grosspaylastpaycheck: 2384.73
Grossytd: 27381.71
Record ID: 4,029

Maria Toirac holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $60,873.

Cindy Rodriguez

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: G

Source-specific fields

Globalid: fd94b081-0c2b-4f38-9027-c99d6db901fd
Grosspaylastpaycheck: 2395.69
Grossytd: 21178.91
Record ID: 4,224

Cindy Rodriguez holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $60,873.

Lisa Pierre-Louis

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: Tesa

Source-specific fields

Globalid: b7e8b99a-93dd-431d-b38f-55cab8b6b940
Grosspaylastpaycheck: 2384.73
Grossytd: 27426.48
Record ID: 4,195

Lisa Pierre-Louis works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Lisa earned $60,873 in 2026.

Kaylyn Marroquin

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: ff51206c-0c27-4cf8-bbea-a9bcf698de47
Grosspaylastpaycheck: 2121.35
Grossytd: 22052.13
Record ID: 4,054

At Community Information & Technology, Kaylyn Marroquin serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $60,873.

Yakira West

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873

Source-specific fields

Globalid: 3842a8dd-521a-4fe8-9f06-c2e67230fcbd
Grosspaylastpaycheck: 1653.08
Grossytd: 22502.01
Record ID: 4,609

At Community Information & Technology, Yakira West serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $60,873.

Esteban Summo Elias

311 Call Center Specialist/Community Information & Technology

2026 total comp

$60,873

Sub-department: Mdc
Base pay: $60,873
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,873
Middle name: De Jesus

Source-specific fields

Globalid: 2484bde7-a168-4c75-b19b-c63b06b5e096
Grosspaylastpaycheck: 2384.73
Grossytd: 27398.39
Record ID: 4,013

At Community Information & Technology, Esteban Summo Elias serves as a 311 Call Center Specialist within Mdc. Their 2026 pay totaled $60,873.

Eliana Yepes

311 Call Center Specialist/Community Information & Technology

2026 total comp

$58,305

Sub-department: Mdc
Base pay: $58,305
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,305

Source-specific fields

Globalid: cd34117e-919e-4680-a1f8-771cb0b8fe9d
Grosspaylastpaycheck: 2285.97
Grossytd: 26248.94
Record ID: 4,622

Eliana Yepes holds the role of 311 Call Center Specialist at Community Information & Technology within Mdc. In 2026, their total compensation was $58,305.

Keylli Lemus Herrera

311 Call Center Specialist/Community Information & Technology

2026 total comp

$58,305

Sub-department: Mdc
Base pay: $58,305
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,305
Middle name: Caridad

Source-specific fields

Globalid: 5f04bbfa-c649-48cb-92af-5e70fbc2cebc
Grosspaylastpaycheck: 2047.71
Grossytd: 25259.02
Record ID: 3,904

Keylli Lemus Herrera works as a 311 Call Center Specialist for Community Information & Technology within Mdc. Keylli earned $58,305 in 2026.

Sion Bissessar

311 Call Center Specialist/Community Information & Technology

2026 total comp

$58,305

Sub-department: Mdc
Base pay: $58,305
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,305

Source-specific fields

Globalid: 0ffab580-1bd5-415e-be6c-0d91c1add8be
Grosspaylastpaycheck: 2306.99
Grossytd: 26380.66
Record ID: 3,812

Sion Bissessar is a 311 Call Center Specialist at Community Information & Technology within Mdc. 2026 total compensation came to $58,305.