City of Milwaukee / Dpw-Water-Business / Customer Service Representative III

Job-title file

Customer Service Representative III

Carry out the duties of this position in support of the agency's public mission.

68 employees hold this title in Dpw-Water-Business. Median total compensation for the role is $22,661, below the department median of $64,902.

Employees: 68
Total payroll: $1.8M
Role median: $22,661
Agency median: $64,902
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$43$56,309+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 68 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Milwaukee

Customer Service Representative III is held in 4 City of Milwaukee departments. In Dpw-Water-Business, the median of $22,661 ranks #3 of 4.

Highest-paying departments for this role

Der - Operations Division

$51,987 · 1

City Treasurer

$38,658 · 16

Municipal Court

$7,124 · 3

Median total compensation for the Customer Service Representative III role in other City of Milwaukeedepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond City of Milwaukee

This role is reported in 8 jurisdictions. In City of Milwaukee, the median of $29,848 ranks #7 of 8. See Customer Service Representative across all of City of Milwaukee →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Texas

$42,920 · 1,477

Georgia

$39,449 · 10

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Raymel Encarnacion Acosta

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$57,364

Base pay: $0
Overtime: $33
Other pay: $57,331
Benefits: $0
Total compensation: $57,364
Hourly rate: $28
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

At Dpw-Water-Business, Raymel Encarnacion Acosta serves as a Customer Service Representative III. They work full-time. Their 2025 pay totaled $57,364.

Christopher Schicantek

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$57,220

Base pay: $0
Overtime: $4
Other pay: $57,216
Benefits: $0
Total compensation: $57,220
Hourly rate: $27
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Christopher Schicantek holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2025, their total compensation was $57,220.

Alejandro Mendoza

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$54,541

Base pay: $0
Overtime: $29
Other pay: $54,512
Benefits: $0
Total compensation: $54,541
Hourly rate: $28
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Alejandro Mendoza is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2025 total compensation came to $54,541.

Christopher Matz

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$54,424

Base pay: $0
Overtime: $6
Other pay: $54,417
Benefits: $0
Total compensation: $54,424
Hourly rate: $26
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Christopher Matz is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2025 total compensation came to $54,424.

Yolanda Johnson

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$54,280

Base pay: $0
Overtime: $454
Other pay: $53,826
Benefits: $0
Total compensation: $54,280
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Yolanda Johnson holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2025, their total compensation was $54,280.

Tiffany Thomas

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$53,495

Base pay: $0
Overtime: $138
Other pay: $53,356
Benefits: $0
Total compensation: $53,495
Hourly rate: $26
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Tiffany Thomas works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Tiffany earned $53,495 in 2025.

Misha Weightman

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$53,248

Base pay: $0
Overtime: $343
Other pay: $52,906
Benefits: $0
Total compensation: $53,248
Hourly rate: $26
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Misha Weightman is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2025 total compensation came to $53,248.

Whitney Callier

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$52,911

Base pay: $0
Overtime: $73
Other pay: $52,838
Benefits: $0
Total compensation: $52,911
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Whitney Callier works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Whitney earned $52,911 in 2025.

Destiny Coleman

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$52,860

Base pay: $0
Overtime: $7
Other pay: $52,853
Benefits: $0
Total compensation: $52,860
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Destiny Coleman holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2025, their total compensation was $52,860.

Precious Payne

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$52,777

Base pay: $0
Overtime: $0
Other pay: $52,777
Benefits: $0
Total compensation: $52,777
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

At Dpw-Water-Business, Precious Payne serves as a Customer Service Representative III. They work full-time. Their 2025 pay totaled $52,777.

Sharia Davis

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$52,423

Base pay: $0
Overtime: $98
Other pay: $52,325
Benefits: $0
Total compensation: $52,423
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Sharia Davis works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Sharia earned $52,423 in 2025.

Aundrea Williams

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$52,141

Base pay: $0
Overtime: $86
Other pay: $52,056
Benefits: $0
Total compensation: $52,141
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Aundrea Williams works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Aundrea earned $52,141 in 2025.

Laqunna Townes

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$51,104

Base pay: $0
Overtime: $0
Other pay: $51,104
Benefits: $0
Total compensation: $51,104
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Laqunna Townes holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2025, their total compensation was $51,104.

Miguel Sanchez

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$50,200

Base pay: $0
Overtime: $0
Other pay: $50,200
Benefits: $0
Total compensation: $50,200
Hourly rate: $28
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Miguel Sanchez holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2025, their total compensation was $50,200.

Towanda Young

Customer Service Representative III/Dpw-Water-Business

2019 total comp

$46,773

Base pay: $0
Overtime: $837
Other pay: $45,935
Benefits: $0
Total compensation: $46,773
Hourly rate: $21
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Towanda Young is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2019 total compensation came to $46,773.

Aimee Tolefree

Customer Service Representative III/Dpw-Water-Business

2021 total comp

$45,821

Base pay: $0
Overtime: $4
Other pay: $45,818
Benefits: $0
Total compensation: $45,821
Hourly rate: $21
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 2636.72
Job Code: 0442DC

Aimee Tolefree works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Aimee earned $45,821 in 2021.

Chloe Loomis

Customer Service Representative III/Dpw-Water-Business

2023 total comp

$43,169

Base pay: $0
Overtime: $670
Other pay: $42,499
Benefits: $0
Total compensation: $43,169
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC

Chloe Loomis is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2023 total compensation came to $43,169.

Veronica Neumann-Thompson

Customer Service Representative III/Dpw-Water-Business

2023 total comp

$41,020

Base pay: $0
Overtime: $185
Other pay: $40,835
Benefits: $0
Total compensation: $41,020
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC

Veronica Neumann-Thompson is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2023 total compensation came to $41,020.

Sadieann Wallace

Customer Service Representative III/Dpw-Water-Business

2022 total comp

$40,575

Base pay: $0
Overtime: $127
Other pay: $40,447
Benefits: $0
Total compensation: $40,575
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 960.61
Job Code: 0442DC

Sadieann Wallace works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Sadieann earned $40,575 in 2022.

Daisy Ruiz

Customer Service Representative III/Dpw-Water-Business

2022 total comp

$39,648

Base pay: $0
Overtime: $0
Other pay: $39,648
Benefits: $0
Total compensation: $39,648
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC

Daisy Ruiz is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2022 total compensation came to $39,648.

Virgina Gardner

Customer Service Representative III/Dpw-Water-Business

2021 total comp

$39,514

Base pay: $0
Overtime: $170
Other pay: $39,344
Benefits: $0
Total compensation: $39,514
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC

At Dpw-Water-Business, Virgina Gardner serves as a Customer Service Representative III. They work full-time. Their 2021 pay totaled $39,514.

Iris Figueroa Machado

Customer Service Representative III/Dpw-Water-Business

2021 total comp

$39,177

Base pay: $0
Overtime: $74
Other pay: $39,103
Benefits: $0
Total compensation: $39,177
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC

Iris Figueroa Machado is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2021 total compensation came to $39,177.

Jessica Hernandez

Customer Service Representative III/Dpw-Water-Business

2019 total comp

$38,261

Base pay: $0
Overtime: $0
Other pay: $38,261
Benefits: $0
Total compensation: $38,261
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

At Dpw-Water-Business, Jessica Hernandez serves as a Customer Service Representative III. They work full-time. Their 2019 pay totaled $38,261.

Kiara Ramirez

Customer Service Representative III/Dpw-Water-Business

2019 total comp

$37,082

Base pay: $0
Overtime: $0
Other pay: $37,082
Benefits: $0
Total compensation: $37,082
Hourly rate: $18
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Kiara Ramirez works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Kiara earned $37,082 in 2019.

Shanice Thomas

Customer Service Representative III/Dpw-Water-Business

2022 total comp

$36,687

Base pay: $0
Overtime: $0
Other pay: $36,687
Benefits: $0
Total compensation: $36,687
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC

At Dpw-Water-Business, Shanice Thomas serves as a Customer Service Representative III. They work full-time. Their 2022 pay totaled $36,687.

Nicole Carrao

Customer Service Representative III/Dpw-Water-Business

2020 total comp

$36,382

Base pay: $0
Overtime: $19
Other pay: $36,362
Benefits: $0
Total compensation: $36,382
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

At Dpw-Water-Business, Nicole Carrao serves as a Customer Service Representative III. They work full-time. Their 2020 pay totaled $36,382.

Tyana Queary

Customer Service Representative III/Dpw-Water-Business

2020 total comp

$36,250

Base pay: $0
Overtime: $0
Other pay: $36,250
Benefits: $0
Total compensation: $36,250
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Tyana Queary works as a Customer Service Representative III for Dpw-Water-Business. Their status is full-time. Tyana earned $36,250 in 2020.

Christy Tolbert

Customer Service Representative III/Dpw-Water-Business

2020 total comp

$35,707

Base pay: $0
Overtime: $0
Other pay: $35,707
Benefits: $0
Total compensation: $35,707
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

At Dpw-Water-Business, Christy Tolbert serves as a Customer Service Representative III. They work full-time. Their 2020 pay totaled $35,707.

Annette Jackson

Customer Service Representative III/Dpw-Water-Business

2020 total comp

$35,593

Base pay: $0
Overtime: $0
Other pay: $35,593
Benefits: $0
Total compensation: $35,593
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Annette Jackson holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2020, their total compensation was $35,593.

Virginia Fleming

Customer Service Representative III/Dpw-Water-Business

2021 total comp

$33,979

Base pay: $0
Overtime: $0
Other pay: $33,979
Benefits: $0
Total compensation: $33,979
Hourly rate: $22
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 142.16
Job Code: 0442DC
Sick Payout: $5,169
Termination Date: May 16, 2021
Vacation Payout: $9,683

At Dpw-Water-Business, Virginia Fleming serves as a Customer Service Representative III. They work full-time. Their 2021 pay totaled $33,979.

Melissa Ritchey

Customer Service Representative III/Dpw-Water-Business

2019 total comp

$31,707

Base pay: $0
Overtime: $0
Other pay: $31,707
Benefits: $0
Total compensation: $31,707
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Melissa Ritchey holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2019, their total compensation was $31,707.

Estevan Mora

Customer Service Representative III/Dpw-Water-Business

2024 total comp

$29,317

Base pay: $0
Overtime: $0
Other pay: $29,317
Benefits: $0
Total compensation: $29,317
Hourly rate: $26
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

At Dpw-Water-Business, Estevan Mora serves as a Customer Service Representative III. They work full-time. Their 2024 pay totaled $29,317.

Erron Hazelwood

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$25,440

Base pay: $0
Overtime: $0
Other pay: $25,440
Benefits: $0
Total compensation: $25,440
Hourly rate: $25
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC

Erron Hazelwood is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2025 total compensation came to $25,440.

Tiara Evans

Customer Service Representative III/Dpw-Water-Business

2020 total comp

$24,375

Base pay: $0
Overtime: $0
Other pay: $24,375
Benefits: $0
Total compensation: $24,375
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC
Termination Date: Sep 3, 2020
Vacation Payout: $281

Tiara Evans is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2020 total compensation came to $24,375.

Latoya Brown

Customer Service Representative III/Dpw-Water-Business

2022 total comp

$20,947

Base pay: $0
Overtime: $5
Other pay: $20,942
Benefits: $0
Total compensation: $20,947
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC
Termination Date: Jul 1, 2022

Latoya Brown is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2022 total compensation came to $20,947.

Danielle Beamon

Customer Service Representative III/Dpw-Water-Business

2023 total comp

$20,671

Base pay: $0
Overtime: $7
Other pay: $20,665
Benefits: $0
Total compensation: $20,671
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC
Vacation Payout: $3,957

Danielle Beamon holds the role of Customer Service Representative III at Dpw-Water-Business. Their status is full-time. In 2023, their total compensation was $20,671.

Denisha Hatchett

Customer Service Representative III/Dpw-Water-Business

2022 total comp

$19,790

Base pay: $0
Overtime: $0
Other pay: $19,790
Benefits: $0
Total compensation: $19,790
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC
Termination Date: Sep 2, 2022

Denisha Hatchett is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2022 total compensation came to $19,790.

Iris Colon Ortiz

Customer Service Representative III/Dpw-Water-Business

2022 total comp

$16,142

Base pay: $0
Overtime: $16
Other pay: $16,126
Benefits: $0
Total compensation: $16,142
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0
Job Code: 0442DC
Termination Date: May 4, 2022
Vacation Payout: $411

Iris Colon Ortiz is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2022 total compensation came to $16,142.

Khonesavanh Chanthavong

Customer Service Representative III/Dpw-Water-Business

2025 total comp

$14,681

Base pay: $0
Overtime: $0
Other pay: $14,681
Benefits: $0
Total compensation: $14,681
Hourly rate: $24
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC
Termination Date: Mar 26, 2025
Vacation Payout: $591

Khonesavanh Chanthavong is a Customer Service Representative III at Dpw-Water-Business. They work full-time. 2025 total compensation came to $14,681.

Gina Flores

Customer Service Representative III/Dpw-Water-Business

2019 total comp

$13,808

Base pay: $0
Overtime: $0
Other pay: $13,808
Benefits: $0
Total compensation: $13,808
Hourly rate: $19
Employment type: Full-Time

Source-specific fields

Agency Code: 6411
Comp Time: 0.00
Job Code: 0442DC
Termination Date: Apr 26, 2019

At Dpw-Water-Business, Gina Flores serves as a Customer Service Representative III. They work full-time. Their 2019 pay totaled $13,808.