Metro Nashville / W&S Phone Center Key
Agency file
The W&S Phone Center Key is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 36 employees with median total compensation of $41,328; the highest distinct record was $73,294.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 36 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($41,328) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $63,439 — more than 90% of the department; the 10th percentile earns $1,697. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 11 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2015 | $939.2K — | 35 — | $28,906 — |
| 2016 | $1M ▲ 8.4% | 35 ±0% | $32,632 ▲ 12.9% |
| 2017 | $1M ▲ 2.4% | 31 ▼ 11.4% | $36,976 ▲ 13.3% |
| 2018 | $1M ▼ 3.6% | 29 ▼ 6.5% | $35,271 ▼ 4.6% |
| 2019 | $1.1M ▲ 10.4% | 31 ▲ 6.9% | $36,801 ▲ 4.3% |
| 2020 | $1.2M ▲ 6.1% | 35 ▲ 12.9% | $37,004 ▲ 0.6% |
| 2021 | $1.1M ▼ 6.4% | 39 ▲ 11.4% | $27,539 ▼ 25.6% |
| 2022 | $1.1M ▼ 2.9% | 48 ▲ 23.1% | $22,301 ▼ 19.0% |
| 2023 | $1.1M ▲ 4.2% | 56 ▲ 16.7% | $13,821 ▼ 38.0% |
| 2024 | $70.4K ▼ 93.7% | 1 ▼ 98.2% | $70,408 ▲ 409.4% |
| 2025 | $1.2M ▲ 1648.1% | 36 ▲ 3500.0% | $41,328 ▼ 41.3% |
Record list
Page 1
Utility Customer Care Agent 1/W&S Phone Center Key
Source-specific fields
Sherrie Falls is a Utility Customer Care Agent 1 at W&S Phone Center Key. 2025 total compensation came to $40,231.
Office Support Representative Senior/W&S Phone Center Key
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Faye Greer holds the role of Office Support Representative Senior at W&S Phone Center Key. In 2021, their total compensation was $40,153.
Utility Customer Care Agent 1/W&S Phone Center Key
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Regina Ray works as a Utility Customer Care Agent 1 for W&S Phone Center Key. Regina earned $39,710 in 2025.
Office Support Representative Senior/W&S Phone Center Key
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At W&S Phone Center Key, Stephanie Parker serves as a Office Support Representative Senior. Their 2021 pay totaled $39,334.
Utility Customer Care Agent 2/W&S Phone Center Key
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At W&S Phone Center Key, Stephanie Parker serves as a Utility Customer Care Agent 2. Their 2025 pay totaled $39,146.
Custodian Service Field Representative 3/W&S Phone Center Key
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Christophe Clark is a Custodian Service Field Representative 3 at W&S Phone Center Key. 2016 total compensation came to $38,886.
Office Support Representative 3/W&S Phone Center Key
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At W&S Phone Center Key, Sharon Fulson serves as a Office Support Representative 3. Their 2017 pay totaled $38,697.
Service Representative 2/W&S Phone Center Key
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Condra Stephens is a Service Representative 2 at W&S Phone Center Key. 2017 total compensation came to $38,530.
Service Representative 2/W&S Phone Center Key
Source-specific fields
Daniel Southall holds the role of Service Representative 2 at W&S Phone Center Key. In 2021, their total compensation was $38,528.