Metro Nashville / W&S Phone Center Key
Agency file
The W&S Phone Center Key is a government agency that delivers public services and programs within its jurisdiction.
In 2025, this agency had 36 employees with median total compensation of $41,328; the highest distinct record was $73,294.
What the records show
These summaries compare pay within the agency before listing individual records.
How 2025 total compensation is spread across the 36 employees. Each bar is a pay range; taller bars mean more people earn in that range. The amber line marks the median ($41,328) — half earn less, half more. The far-right bar collects the highest earners.
What an average paycheck here is made of — base salary versus overtime, other pay (bonuses, allowances), and benefits. A large overtime or other-pay share means take-home often exceeds base salary.
The pay ladder for this department. Someone at the 90th percentile earns $63,439 — more than 90% of the department; the 10th percentile earns $1,697. The shaded band is the middle half of employees (25th–75th percentile).
The most common job titles in this department by headcount, with the median total compensation for each. Click a title to see everyone who holds it.
Trend
How this department's total payroll, headcount, and median pay changed across the 11 published years.
| Year | Total payroll | Employees | Median pay |
|---|---|---|---|
| 2015 | $939.2K — | 35 — | $28,906 — |
| 2016 | $1M ▲ 8.4% | 35 ±0% | $32,632 ▲ 12.9% |
| 2017 | $1M ▲ 2.4% | 31 ▼ 11.4% | $36,976 ▲ 13.3% |
| 2018 | $1M ▼ 3.6% | 29 ▼ 6.5% | $35,271 ▼ 4.6% |
| 2019 | $1.1M ▲ 10.4% | 31 ▲ 6.9% | $36,801 ▲ 4.3% |
| 2020 | $1.2M ▲ 6.1% | 35 ▲ 12.9% | $37,004 ▲ 0.6% |
| 2021 | $1.1M ▼ 6.4% | 39 ▲ 11.4% | $27,539 ▼ 25.6% |
| 2022 | $1.1M ▼ 2.9% | 48 ▲ 23.1% | $22,301 ▼ 19.0% |
| 2023 | $1.1M ▲ 4.2% | 56 ▲ 16.7% | $13,821 ▼ 38.0% |
| 2024 | $70.4K ▼ 93.7% | 1 ▼ 98.2% | $70,408 ▲ 409.4% |
| 2025 | $1.2M ▲ 1648.1% | 36 ▲ 3500.0% | $41,328 ▼ 41.3% |
Record list
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Office Support Specialist 1/W&S Phone Center Key
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Alonza Robinson holds the role of Office Support Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $12,007.
Custodian Service Assistant Manager/W&S Phone Center Key
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Rhonda Burnette works as a Custodian Service Assistant Manager for W&S Phone Center Key. Rhonda earned $11,779 in 2017.
Utility Technician Specialist 1/W&S Phone Center Key
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Romondia Hardison holds the role of Utility Technician Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $11,186.
Utility Technician Specialist 1/W&S Phone Center Key
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At W&S Phone Center Key, Amanda Ward serves as a Utility Technician Specialist 1. Their 2023 pay totaled $11,186.
Utility Technician Specialist 1/W&S Phone Center Key
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At W&S Phone Center Key, Pebbles Benford serves as a Utility Technician Specialist 1. Their 2023 pay totaled $11,186.
Utility Technician Specialist 1/W&S Phone Center Key
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Cynthia Brewer is a Utility Technician Specialist 1 at W&S Phone Center Key. 2023 total compensation came to $11,186.
Utility Technician Specialist 1/W&S Phone Center Key
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At W&S Phone Center Key, Jonelle Lewis serves as a Utility Technician Specialist 1. Their 2023 pay totaled $11,186.
Utility Technician Specialist 1/W&S Phone Center Key
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Holly Alexander works as a Utility Technician Specialist 1 for W&S Phone Center Key. Holly earned $11,138 in 2023.
Utility Technician Specialist 1/W&S Phone Center Key
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Morgan Turner holds the role of Utility Technician Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $11,135.
Office Support Specialist 1/W&S Phone Center Key
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Roneshia Dowell works as a Office Support Specialist 1 for W&S Phone Center Key. Roneshia earned $11,073 in 2022.
Utility Technician Specialist 1/W&S Phone Center Key
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Jeffrey Houghton holds the role of Utility Technician Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $10,929.
Utility Technician Specialist 1/W&S Phone Center Key
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At W&S Phone Center Key, Sherrie Falls serves as a Utility Technician Specialist 1. Their 2023 pay totaled $10,776.
Utility Technician Specialist 1/W&S Phone Center Key
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Breahna Phillips is a Utility Technician Specialist 1 at W&S Phone Center Key. 2023 total compensation came to $10,776.
Utility Technician Specialist 1/W&S Phone Center Key
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At W&S Phone Center Key, Rontae Dowdy serves as a Utility Technician Specialist 1. Their 2023 pay totaled $10,776.
Utility Technician Specialist 1/W&S Phone Center Key
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Lakeisha Steele holds the role of Utility Technician Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $10,776.
Utility Technician Specialist 1/W&S Phone Center Key
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Robbin Fulton holds the role of Utility Technician Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $10,658.
Office Support Specialist 1/W&S Phone Center Key
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Maimuno Guhad is a Office Support Specialist 1 at W&S Phone Center Key. 2022 total compensation came to $10,601.
Utility Technician Specialist 1/W&S Phone Center Key
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Brittany Moore works as a Utility Technician Specialist 1 for W&S Phone Center Key. Brittany earned $9,431 in 2023.
Office Support Representative Senior/W&S Phone Center Key
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Patrick Clark holds the role of Office Support Representative Senior at W&S Phone Center Key. In 2020, their total compensation was $9,367.
Custodian Service Assistant Manager/W&S Phone Center Key
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At W&S Phone Center Key, Judy Ward serves as a Custodian Service Assistant Manager. Their 2023 pay totaled $9,237.
Office Support Specialist 1/W&S Phone Center Key
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Sherrie Falls holds the role of Office Support Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $9,236.
Office Support Representative 3/W&S Phone Center Key
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Kristina Winston-Owens holds the role of Office Support Representative 3 at W&S Phone Center Key. In 2020, their total compensation was $8,310.
Service Representative 2/W&S Phone Center Key
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Ashley Payne holds the role of Service Representative 2 at W&S Phone Center Key. In 2018, their total compensation was $8,223.
Office Support Specialist 1/W&S Phone Center Key
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Jhametria Smith works as a Office Support Specialist 1 for W&S Phone Center Key. Jhametria earned $7,941 in 2022.
Office Support Specialist 1/W&S Phone Center Key
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Jessica Bowman holds the role of Office Support Specialist 1 at W&S Phone Center Key. In 2023, their total compensation was $7,423.
Service Representative 2/W&S Phone Center Key
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Alisha Allen is a Service Representative 2 at W&S Phone Center Key. 2022 total compensation came to $7,218.
Utility Customer Care Agent 1/W&S Phone Center Key
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At W&S Phone Center Key, Holly Alexander serves as a Utility Customer Care Agent 1. Their 2025 pay totaled $7,206.
Service Representative 2/W&S Phone Center Key
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At W&S Phone Center Key, Edwin Prime serves as a Service Representative 2. Their 2018 pay totaled $6,973.
Office Support Representative Senior/W&S Phone Center Key
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Roneshia Dowell is a Office Support Representative Senior at W&S Phone Center Key. 2021 total compensation came to $6,175.
Utility Technician Specialist 1/W&S Phone Center Key
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Alonza Robinson is a Utility Technician Specialist 1 at W&S Phone Center Key. 2023 total compensation came to $6,158.
Service Representative 2/W&S Phone Center Key
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Lori Dalton is a Service Representative 2 at W&S Phone Center Key. 2020 total compensation came to $6,006.
Office Support Representative 3/W&S Phone Center Key
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Maria Gill works as a Office Support Representative 3 for W&S Phone Center Key. Maria earned $5,605 in 2015.
Service Representative 2/W&S Phone Center Key
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Nawya Hector is a Service Representative 2 at W&S Phone Center Key. 2015 total compensation came to $4,718.
Office Support Representative 3/W&S Phone Center Key
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At W&S Phone Center Key, Matthew Rogers serves as a Office Support Representative 3. Their 2016 pay totaled $4,465.
Office Support Specialist 2/W&S Phone Center Key
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Tonya Phillips works as a Office Support Specialist 2 for W&S Phone Center Key. Tonya earned $4,291 in 2022.
Application Technician 3/W&S Phone Center Key
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At W&S Phone Center Key, Jasmeane Staton serves as a Application Technician 3. Their 2022 pay totaled $4,182.
Office Support Specialist 2/W&S Phone Center Key
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At W&S Phone Center Key, Shirl Davis serves as a Office Support Specialist 2. Their 2022 pay totaled $3,685.
Office Support Representative 3/W&S Phone Center Key
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Tiara Tugwell holds the role of Office Support Representative 3 at W&S Phone Center Key. In 2016, their total compensation was $3,433.
Office Support Specialist 2/W&S Phone Center Key
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Daniel Southall works as a Office Support Specialist 2 for W&S Phone Center Key. Daniel earned $3,360 in 2022.
Service Representative 2/W&S Phone Center Key
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Delilah Rhodes is a Service Representative 2 at W&S Phone Center Key. 2022 total compensation came to $3,274.