Massachusetts / University of Massachusetts System (Ums) / Customer Service Supervisor

Job-title file

Customer Service Supervisor at University of Massachusetts System (Ums)

Lead staff and operations — set priorities, allocate resources, and oversee program delivery.

6 employees hold this title in University of Massachusetts System (Ums). Median total compensation for the role is $67,922, above the department median of $60,894.

Employees: 6
Total payroll: $376.5K
Role median: $67,922
Agency median: $60,894
Comparison: Above

Compare jurisdictions

Customer Service Supervisor beyond Massachusetts

This role is reported in 3 jurisdictions. In Massachusetts, the median of $67,922 ranks #1 of 3. See Customer Service Supervisor across all of Massachusetts →

Highest-paying jurisdictions for this role

Louisville Metro, Kentucky

$45,867 · 9

Missouri

$39,298 · 30

Median total compensation for comparable Customer Service Supervisor roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in University of Massachusetts System (Ums)

Record list

Employees with this title

Page 1

Patricia Bonafilia

Customer Service Supervisor/University of Massachusetts System (Ums)

2025 total comp

$77,691

Base pay: $77,691
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $77,691
Employment type: Full Time Employee
Union / bargaining unit: MTA/NEA Professional Staff

Source-specific fields

Annual Rate: $77,691
Bargaining Group Number: A52
Department Code: UMS
Department ZIP Code: U Mass Amherst
Service End Date: Dec 13, 2025
Transaction Number: 1430077623
Year-to-Date Pay: $77,691

Patricia Bonafilia is a Customer Service Supervisor at University of Massachusetts System (Ums). They work full time employee. 2025 total compensation came to $77,691. Union affiliation: MTA/NEA Professional Staff.

Laura Shiels

Customer Service Supervisor/University of Massachusetts System (Ums)

2025 total comp

$72,770

Base pay: $72,770
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $72,770
Employment type: Full Time Employee
Union / bargaining unit: MTA/NEA Professional Staff

Source-specific fields

Annual Rate: $72,770
Bargaining Group Number: A52
Department Code: UMS
Department ZIP Code: U Mass Amherst
Service End Date: Dec 13, 2025
Transaction Number: 1431041066
Year-to-Date Pay: $72,770

Laura Shiels is a Customer Service Supervisor at University of Massachusetts System (Ums). They work full time employee. 2025 total compensation came to $72,770. Their bargaining unit is MTA/NEA Professional Staff.

Emily Emond-Campbell

Customer Service Supervisor/University of Massachusetts System (Ums)

2025 total comp

$69,625

Base pay: $69,625
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,625
Employment type: Full Time Employee
Union / bargaining unit: MTA/NEA Professional Staff

Source-specific fields

Annual Rate: $77,621
Bargaining Group Number: A52
Department Code: UMS
Department ZIP Code: U Mass Amherst
Service End Date: Dec 13, 2025
Transaction Number: 1433562832
Year-to-Date Pay: $66,640

Emily Emond-Campbell holds the role of Customer Service Supervisor at University of Massachusetts System (Ums). Their status is full time employee. In 2025, their total compensation was $69,625. They are represented by MTA/NEA Professional Staff.

Elizabeth Tousignant

Customer Service Supervisor/University of Massachusetts System (Ums)

2025 total comp

$66,218

Base pay: $66,218
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,218
Employment type: Full Time Employee
Union / bargaining unit: MTA/NEA Professional Staff

Source-specific fields

Annual Rate: $66,218
Bargaining Group Number: A52
Department Code: UMS
Department ZIP Code: U Mass Amherst
Service End Date: Dec 13, 2025
Transaction Number: 1430345085
Year-to-Date Pay: $66,218

At University of Massachusetts System (Ums), Elizabeth Tousignant serves as a Customer Service Supervisor. They work full time employee. Their 2025 pay totaled $66,218. They are represented by MTA/NEA Professional Staff.

Sonya Fernandes

Customer Service Supervisor/University of Massachusetts System (Ums)

2024 total comp

$62,930

Base pay: $61,347
Overtime: $0
Other pay: $1,584
Benefits: $0
Total compensation: $62,930
Employment type: Full Time Employee
Union / bargaining unit: MTA/NEA Professional Staff

Source-specific fields

Annual Rate: $67,564
Bargaining Group Number: A52
Department Code: UMS
Department ZIP Code: U Mass Amherst
Pay Buyout (Actual): $1,584
Service End Date: Nov 30, 2024
Transaction Number: 1431089283
Year-to-Date Pay: $62,930

Sonya Fernandes is a Customer Service Supervisor at University of Massachusetts System (Ums). They work full time employee. 2024 total compensation came to $62,930. Union affiliation: MTA/NEA Professional Staff.

Kayla Gayton

Customer Service Supervisor/University of Massachusetts System (Ums)

2024 total comp

$27,240

Base pay: $24,439
Overtime: $0
Other pay: $2,802
Benefits: $0
Total compensation: $27,240
Employment type: Full Time Employee
Union / bargaining unit: MTA/NEA Professional Staff

Source-specific fields

Annual Rate: $58,333
Bargaining Group Number: A52
Department Code: UMS
Department ZIP Code: U Mass Amherst
Pay Buyout (Actual): $2,802
Service End Date: Jun 1, 2024
Transaction Number: 1433245905
Year-to-Date Pay: $27,240

Kayla Gayton holds the role of Customer Service Supervisor at University of Massachusetts System (Ums). Their status is full time employee. In 2024, their total compensation was $27,240. Union affiliation: MTA/NEA Professional Staff.