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Minnesota / Lottery / Customer Services Specialist Principal

Job-title file

Customer Services Specialist Principal

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

3 employees hold this title in Lottery. Median total compensation for the role is $52,475, below the department median of $72,875.

Employees
3
Total payroll
$168K
Role median
$52,475
Agency median
$72,875
Comparison
Below

Compare departments

This role across Minnesota

Customer Services Specialist Principal is held in 13 Minnesota departments. In Lottery, the median of $52,475 ranks #11 of 13.

Highest-paying departments for this role

Median total compensation for the Customer Services Specialist Principal role in other Minnesotadepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Tracey Wilcox

Customer Services Specialist Principal/Lottery

2025 total comp
$64,014
Sub-department
Games Control Staff
Base pay
$63,014
Overtime
$0
Other pay
$1,000
Benefits
$0
Total compensation
$64,014
Hire date
2012-05-23
Employment type
Full-Time
Pay grade
67
Union / bargaining unit
Clerical
Pay basis
Hourly
Full-time equivalent (FTE)
1
Work county
Ramsey

Source-specific fields

Active on June 30, 2025
Yes
Agency Number
G03
Bargaining Unit Number
206
Branch
Executive
Branch Code
Executive
Classified Code
Classified
Classified Status
Classified
Compensation Frequency Code
Hourly

Tracey Wilcox holds the role of Customer Services Specialist Principal at Lottery within Games Control Staff. They have served since 2012 (about 13 years) as a full-time employee. In 2025, their total compensation was $64,014. Their bargaining unit is Clerical.

Shelby Benson

Customer Services Specialist Principal/Lottery

2025 total comp
$52,475
Sub-department
Games Control Staff
Base pay
$51,475
Overtime
$0
Other pay
$1,000
Benefits
$0
Total compensation
$52,475
Hire date
2019-06-12
Employment type
Full-Time
Pay grade
67
Union / bargaining unit
Clerical
Pay basis
Hourly
Full-time equivalent (FTE)
1
Work county
Ramsey

Source-specific fields

Active on June 30, 2025
Yes
Agency Number
G03
Bargaining Unit Number
206
Branch
Executive
Branch Code
Executive
Classified Code
Classified
Classified Status
Classified
Compensation Frequency Code
Hourly

Shelby Benson holds the role of Customer Services Specialist Principal at Lottery within Games Control Staff. Their tenure dates to 2019, about 6 years as a full-time employee. In 2025, their total compensation was $52,475. Union affiliation: Clerical.

Megan Peterson

Customer Services Specialist Principal/Lottery

2024 total comp
$51,513
Sub-department
Games Control Staff
Base pay
$50,682
Overtime
$831
Other pay
$0
Benefits
$0
Total compensation
$51,513
Hire date
2021-03-31
Employment type
Full-Time
Pay grade
67
Union / bargaining unit
Clerical
Pay basis
Hourly
Full-time equivalent (FTE)
1
Work county
Ramsey

Source-specific fields

Active on June 30, 2024
Yes
Agency Number
G03
Bargaining Unit Number
206
Branch
Executive
Branch Code
Executive
Classified Code
Classified
Classified Status
Classified
Compensation Frequency Code
Hourly

Megan Peterson holds the role of Customer Services Specialist Principal at Lottery within Games Control Staff. Their tenure dates to 2021, about 3 years as a full-time employee. In 2024, their total compensation was $51,513. They are represented by Clerical.