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Texas / Texas Commission on Fire Protection / Customer Service Representative III

Job-title file

Customer Service Representative III

Carry out the duties of this position in support of the agency's public mission.

1 employees hold this title in Texas Commission on Fire Protection. Median total compensation for the role is $52,000, below the department median of $60,000.

Employees
1
Total payroll
$52K
Role median
$52,000
Agency median
$60,000
Comparison
Below

Compared with the local labor market

Customer Service Representative III pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Commission on Fire Protection pays a median base salary of $52,000 for this role, 29% above that figureabout the 80th percentile of local pay for the occupation.

Where Texas Commission on Fire Protection sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Commission on Fire Protection median · $52,000

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Commission on Fire Protection’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Commission on Fire Protection’s median base salary is 16% above that national figure, about the 75th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Commission on Fire Protection median · $52,000

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Texas Commission on Fire Protection is $52,000, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative III is held in 23 Texas departments. In Texas Commission on Fire Protection, the median of $52,000 ranks #4 of 23.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative III role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Sammie Penrod

Customer Service Representative III/Texas Commission on Fire Protection

2026 total comp
$52,000
Base pay
$52,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
J

Source-specific fields

Class Code
136
Hire Date
May 8, 2012
Monthly Pay
$4,333
State Employee Number
109928

Sammie Penrod works as a Customer Service Representative III for Texas Commission on Fire Protection. Their status is crf - classified regular full-time. Sammie earned $52,000 in 2026.