Texas / Texas Department of Insurance / Customer Service Representative III

Job-title file

Customer Service Representative III

Carry out the duties of this position in support of the agency's public mission.

30 employees hold this title in Texas Department of Insurance. Median total compensation for the role is $49,257, below the department median of $71,715.

Employees: 30
Total payroll: $1.5M
Role median: $49,257
Agency median: $71,715
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$48,000$54,000+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 30 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative III pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Insurance pays a median base salary of $48,000 for this role, 19% above that figure — about the 74th percentile of local pay for the occupation.

Where Texas Department of Insurance sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Texas Department of Insurance median · $48,000

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Insurance’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Insurance’s median base salary is 7% above that national figure, about the 62nd percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Texas Department of Insurance median · $48,000

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Texas Department of Insurance is $48,000, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative III is held in 23 Texas departments. In Texas Department of Insurance, the median of $49,257 ranks #11 of 23.

Highest-paying departments for this role

Department of Housing and Community Affairs

$52,800 · 2

Texas Board of Nursing

$52,244 · 2

Office of the Governor

$52,000 · 4

Texas Commission on Fire Protection

$52,000 · 1

Texas State Board of Plumbing Examiners

$51,996 · 3

Comptroller of Public Accounts

$51,557 · 2

Railroad Commission of Texas

$50,491 · 9

Office of Consumer Credit Commissioner

$49,992 · 3

Texas Veterans Commission

$49,680 · 8

Parks and Wildlife Department

$49,533 · 28

State Preservation Board

$49,140 · 21

Texas Department of Licensing and Regulation

$48,000 · 11

Median total compensation for the Customer Service Representative III role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Daniella Conchas

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$54,000

Base pay: $54,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: C

Source-specific fields

Class Code: 136
Hire Date: Dec 16, 2019
Monthly Pay: $4,500
State Employee Number: 112757

Daniella Conchas works as a Customer Service Representative III for Texas Department of Insurance. Their status is crf - classified regular full-time. Daniella earned $54,000 in 2026.

Geraldine Zapata

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$54,000

Base pay: $54,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 136
Hire Date: Sep 1, 2005
Monthly Pay: $4,500
State Employee Number: 173340

Geraldine Zapata works as a Customer Service Representative III for Texas Department of Insurance. Their status is crf - classified regular full-time. Geraldine earned $54,000 in 2026.

Joel Butler

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$54,000

Base pay: $54,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 136
Hire Date: Sep 1, 2016
Monthly Pay: $4,500
State Employee Number: 993798

At Texas Department of Insurance, Joel Butler serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $54,000.

Claudia J Martinez

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$54,000

Base pay: $54,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 136
Hire Date: Dec 16, 2019
Monthly Pay: $4,500
State Employee Number: 1244842

Claudia J Martinez holds the role of Customer Service Representative III at Texas Department of Insurance. Their status is crf - classified regular full-time. In 2026, their total compensation was $54,000.

Priscilla Vedia

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$54,000

Base pay: $54,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 136
Hire Date: Dec 16, 2019
Monthly Pay: $4,500
State Employee Number: 1244845

Priscilla Vedia is a Customer Service Representative III at Texas Department of Insurance. They work crf - classified regular full-time. 2026 total compensation came to $54,000.

Yesenia Rodriguez

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$54,000

Base pay: $54,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 136
Hire Date: Jul 25, 2016
Monthly Pay: $4,500
State Employee Number: 979978

Yesenia Rodriguez is a Customer Service Representative III at Texas Department of Insurance. They work crf - classified regular full-time. 2026 total compensation came to $54,000.

Elena Ybarra

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$53,280

Base pay: $53,280
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,280
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 136
Hire Date: Sep 1, 2005
Monthly Pay: $4,440
State Employee Number: 128222

Elena Ybarra works as a Customer Service Representative III for Texas Department of Insurance. Their status is crf - classified regular full-time. Elena earned $53,280 in 2026.

Juanita Diaz

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$52,800

Base pay: $52,800
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,800
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: H

Source-specific fields

Class Code: 136
Hire Date: Jul 11, 2016
Monthly Pay: $4,400
State Employee Number: 129830

Juanita Diaz holds the role of Customer Service Representative III at Texas Department of Insurance. Their status is crf - classified regular full-time. In 2026, their total compensation was $52,800.

Jessica Reed

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$52,800

Base pay: $52,800
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,800
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 136
Hire Date: Mar 26, 2018
Monthly Pay: $4,400
State Employee Number: 773616

Jessica Reed works as a Customer Service Representative III for Texas Department of Insurance. Their status is crf - classified regular full-time. Jessica earned $52,800 in 2026.

Norma Villa

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$52,800

Base pay: $52,800
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,800
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 136
Hire Date: Sep 18, 2017
Monthly Pay: $4,400
State Employee Number: 1084059

At Texas Department of Insurance, Norma Villa serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $52,800.

Maria Del Toro

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$52,800

Base pay: $52,800
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,800
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 136
Hire Date: Nov 12, 2019
Monthly Pay: $4,400
State Employee Number: 1240519

Maria Del Toro works as a Customer Service Representative III for Texas Department of Insurance. Their status is crf - classified regular full-time. Maria earned $52,800 in 2026.

Alisha Scott

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$52,800

Base pay: $52,800
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,800
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: I

Source-specific fields

Class Code: 136
Hire Date: Feb 18, 2020
Monthly Pay: $4,400
State Employee Number: 1252302

At Texas Department of Insurance, Alisha Scott serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $52,800.

Delores Thurston

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$51,600

Base pay: $51,600
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,600
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 136
Hire Date: Sep 13, 2021
Monthly Pay: $4,300
State Employee Number: 1421002

At Texas Department of Insurance, Delores Thurston serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $51,600.

Judy Mitchell

Customer Service Representative III/Texas Department of Insurance

2025 total comp

$50,880

Base pay: $50,880
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,880
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: F

Source-specific fields

Class Code: 0136
Hire Date: Sep 1, 2005
Monthly Pay: $4,240
State Employee Number: 110269

At Texas Department of Insurance, Judy Mitchell serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2025 pay totaled $50,880.

Patricia Bellamy

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$50,514

Base pay: $50,514
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $50,514
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: Y

Source-specific fields

Class Code: 136
Hire Date: Sep 12, 2022
Monthly Pay: $4,210
State Employee Number: 1552742

At Texas Department of Insurance, Patricia Bellamy serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $50,514.

Monica Mendez

Customer Service Representative III/Texas Department of Insurance

2025 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: H

Source-specific fields

Class Code: 0136
Hire Date: Jun 5, 2023
Monthly Pay: $4,000
State Employee Number: 62244

Monica Mendez works as a Customer Service Representative III for Texas Department of Insurance. Their status is crf - classified regular full-time. Monica earned $48,000 in 2025.

Shera Murphy

Customer Service Representative III/Texas Department of Insurance

2025 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 0136
Hire Date: Jun 12, 2023
Monthly Pay: $4,000
State Employee Number: 532811

Shera Murphy works as a Customer Service Representative III for Texas Department of Insurance. Their status is crf - classified regular full-time. Shera earned $48,000 in 2025.

Daminek Miller

Customer Service Representative III/Texas Department of Insurance

2025 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 0136
Hire Date: Mar 11, 2024
Monthly Pay: $4,000
State Employee Number: 859760

Daminek Miller is a Customer Service Representative III at Texas Department of Insurance. They work crf - classified regular full-time. 2025 total compensation came to $48,000.

Laquinta Andrus

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 136
Hire Date: Aug 21, 2023
Monthly Pay: $4,000
State Employee Number: 1081523

At Texas Department of Insurance, Laquinta Andrus serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Graymignontashe Young

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 136
Hire Date: Feb 27, 2023
Monthly Pay: $4,000
State Employee Number: 1591511

At Texas Department of Insurance, Graymignontashe Young serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Vanity Shaw

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: V

Source-specific fields

Class Code: 136
Hire Date: Aug 21, 2023
Monthly Pay: $4,000
State Employee Number: 1661772

Vanity Shaw is a Customer Service Representative III at Texas Department of Insurance. They work crf - classified regular full-time. 2026 total compensation came to $48,000.

Betzhabet Gonzalez

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 136
Hire Date: May 26, 2025
Monthly Pay: $4,000
State Employee Number: 1681969

Betzhabet Gonzalez holds the role of Customer Service Representative III at Texas Department of Insurance. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,000.

Terri Mcgowen

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 136
Hire Date: Jun 10, 2024
Monthly Pay: $4,000
State Employee Number: 1714874

At Texas Department of Insurance, Terri Mcgowen serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Tonisha Chess

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 136
Hire Date: Aug 26, 2024
Monthly Pay: $4,000
State Employee Number: 1730648

Tonisha Chess is a Customer Service Representative III at Texas Department of Insurance. They work crf - classified regular full-time. 2026 total compensation came to $48,000.

Marisol Barrientos

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 136
Hire Date: Jan 21, 2025
Monthly Pay: $4,000
State Employee Number: 1764429

Marisol Barrientos is a Customer Service Representative III at Texas Department of Insurance. They work crf - classified regular full-time. 2026 total compensation came to $48,000.

Raquel Rosa

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 136
Hire Date: Feb 1, 2025
Monthly Pay: $4,000
State Employee Number: 1765890

At Texas Department of Insurance, Raquel Rosa serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Rafael Hernandez

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 136
Hire Date: Feb 1, 2025
Monthly Pay: $4,000
State Employee Number: 1766135

Rafael Hernandez is a Customer Service Representative III at Texas Department of Insurance. They work crf - classified regular full-time. 2026 total compensation came to $48,000.

Jarnell Franklin

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 136
Hire Date: May 27, 2025
Monthly Pay: $4,000
State Employee Number: 1780639

At Texas Department of Insurance, Jarnell Franklin serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Ana Trejo Johnson

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 136
Hire Date: Jan 26, 2026
Monthly Pay: $4,000
State Employee Number: 1830961

At Texas Department of Insurance, Ana Trejo Johnson serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Luis Rodriguez Martinez

Customer Service Representative III/Texas Department of Insurance

2026 total comp

$48,000

Base pay: $48,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 136
Hire Date: Jan 20, 2026
Monthly Pay: $4,000
State Employee Number: 1832461

Luis Rodriguez Martinez holds the role of Customer Service Representative III at Texas Department of Insurance. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,000.