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Texas / Texas Department of Licensing and Regulation / Customer Service Representative III

Job-title file

Customer Service Representative III

Carry out the duties of this position in support of the agency's public mission.

11 employees hold this title in Texas Department of Licensing and Regulation. Median total compensation for the role is $48,000, below the department median of $68,161.

Employees
11
Total payroll
$524K
Role median
$48,000
Agency median
$68,161
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$47,000$48,000+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 11 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative III pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Licensing and Regulation pays a median base salary of $43,700 for this role, 8% above that figureabout the 60th percentile of local pay for the occupation.

Where Texas Department of Licensing and Regulation sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Department of Licensing and Regulation median · $43,700

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Licensing and Regulation’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Licensing and Regulation’s median base salary is 2% below that national figure, about the 47th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Department of Licensing and Regulation median · $43,700

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 44 of 45 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Department of Licensing and Regulation is $43,700, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative III is held in 23 Texas departments. In Texas Department of Licensing and Regulation, the median of $48,000 ranks #13 of 23.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative III role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Karen Elizondo

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$48,000
Base pay
$48,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
136
Hire Date
Oct 1, 2021
Monthly Pay
$4,000
State Employee Number
123117

Karen Elizondo holds the role of Customer Service Representative III at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,000.

Deborah Luna

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$48,000
Base pay
$48,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
C

Source-specific fields

Class Code
1687
Hire Date
Aug 1, 2012
Monthly Pay
$7,145
State Employee Number
49465

At Texas Department of Licensing and Regulation, Deborah Luna serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Christian Munoz Martinez

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$48,000
Base pay
$48,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
H

Source-specific fields

Class Code
136
Hire Date
Sep 14, 2022
Monthly Pay
$4,000
State Employee Number
1105809

Christian Munoz Martinez holds the role of Customer Service Representative III at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,000.

Kimberly Phillips

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$48,000
Base pay
$48,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
D

Source-specific fields

Class Code
136
Hire Date
May 1, 2018
Monthly Pay
$4,000
State Employee Number
1119694

Kimberly Phillips holds the role of Customer Service Representative III at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,000.

Chenita Roberts

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$48,000
Base pay
$48,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
R

Source-specific fields

Class Code
136
Hire Date
Mar 1, 2019
Monthly Pay
$4,000
State Employee Number
1176275

Chenita Roberts works as a Customer Service Representative III for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Chenita earned $48,000 in 2026.

Celeste Ybarra

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$48,000
Base pay
$48,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
N

Source-specific fields

Class Code
136
Hire Date
Sep 15, 2022
Monthly Pay
$4,000
State Employee Number
1552739

At Texas Department of Licensing and Regulation, Celeste Ybarra serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $48,000.

Melisha Shaw

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$48,000
Base pay
$48,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
R

Source-specific fields

Class Code
136
Hire Date
Oct 1, 2021
Monthly Pay
$4,000
State Employee Number
1422674

Melisha Shaw holds the role of Customer Service Representative III at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,000.

Patricia Rebolloso

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$47,000
Base pay
$47,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
E

Source-specific fields

Class Code
136
Hire Date
Aug 1, 2025
Monthly Pay
$3,917
State Employee Number
43172

Patricia Rebolloso holds the role of Customer Service Representative III at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,000.

Young Kim

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$47,000
Base pay
$47,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
F

Source-specific fields

Class Code
136
Hire Date
Dec 17, 2024
Monthly Pay
$3,917
State Employee Number
1081565

Young Kim is a Customer Service Representative III at Texas Department of Licensing and Regulation. They work crf - classified regular full-time. 2026 total compensation came to $47,000.

Rachel Jones

Customer Service Representative III/Texas Department of Licensing and Regulation

2026 total comp
$47,000
Base pay
$47,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
136
Hire Date
May 1, 2024
Monthly Pay
$3,917
State Employee Number
1710083

Rachel Jones is a Customer Service Representative III at Texas Department of Licensing and Regulation. They work crf - classified regular full-time. 2026 total compensation came to $47,000.

Lorna Rosales

Customer Service Representative III/Texas Department of Licensing and Regulation

2025 total comp
$47,000
Base pay
$47,000
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,000
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
S

Source-specific fields

Class Code
0136
Hire Date
Dec 17, 2024
Monthly Pay
$3,917
State Employee Number
1760621

Lorna Rosales holds the role of Customer Service Representative III at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2025, their total compensation was $47,000.