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Texas / Texas Department of Motor Vehicles / Customer Service Representative III

Job-title file

Customer Service Representative III

Carry out the duties of this position in support of the agency's public mission.

107 employees hold this title in Texas Department of Motor Vehicles. Median total compensation for the role is $43,200, below the department median of $62,400.

Employees
107
Total payroll
$4.6M
Role median
$43,200
Agency median
$62,400
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$21,600$49,521+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 107 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative III pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Motor Vehicles pays a median base salary of $46,009 for this role, 14% above that figureabout the 68th percentile of local pay for the occupation.

Where Texas Department of Motor Vehicles sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Department of Motor Vehicles median · $46,009

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Motor Vehicles’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Motor Vehicles’s median base salary is 3% above that national figure, about the 54th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Department of Motor Vehicles median · $46,009

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 227 of 233 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Department of Motor Vehicles is $45,875, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative III is held in 23 Texas departments. In Texas Department of Motor Vehicles, the median of $43,200 ranks #18 of 23.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative III role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Debra Usener

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$48,095
Base pay
$48,095
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,095
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
J

Source-specific fields

Class Code
136
Hire Date
Nov 1, 2009
Monthly Pay
$4,008
State Employee Number
73901

Debra Usener holds the role of Customer Service Representative III at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,095.

Brittney Barnes

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$48,066
Base pay
$48,066
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,066
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
S

Source-specific fields

Class Code
136
Hire Date
Mar 12, 2018
Monthly Pay
$4,005
State Employee Number
1113443

Brittney Barnes holds the role of Customer Service Representative III at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,066.

Erik Berglund

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$48,016
Base pay
$48,016
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,016
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
D

Source-specific fields

Class Code
136
Hire Date
Jun 1, 2018
Monthly Pay
$4,001
State Employee Number
981749

Erik Berglund works as a Customer Service Representative III for Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. Erik earned $48,016 in 2026.

Carolyn Blair Dial

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$47,735
Base pay
$47,735
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,735
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
C

Source-specific fields

Class Code
136
Hire Date
Nov 14, 2016
Monthly Pay
$3,978
State Employee Number
1048475

At Texas Department of Motor Vehicles, Carolyn Blair Dial serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $47,735.

Jessica Monjes Guardado

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$47,547
Base pay
$47,547
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,547
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
D

Source-specific fields

Class Code
136
Hire Date
Sep 1, 2022
Monthly Pay
$3,962
State Employee Number
1553719

At Texas Department of Motor Vehicles, Jessica Monjes Guardado serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $47,547.

Justin Morales

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$47,464
Base pay
$47,464
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,464
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
A

Source-specific fields

Class Code
136
Hire Date
Jul 1, 2022
Monthly Pay
$3,955
State Employee Number
1477499

Justin Morales holds the role of Customer Service Representative III at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,464.

Jose Palacios Jr

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$47,464
Base pay
$47,464
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,464
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
136
Hire Date
Apr 17, 2023
Monthly Pay
$3,955
State Employee Number
1633998

At Texas Department of Motor Vehicles, Jose Palacios Jr serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $47,464.

Patricia Dodson

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$47,418
Base pay
$47,418
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,418
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
C

Source-specific fields

Class Code
136
Hire Date
Sep 1, 2022
Monthly Pay
$3,952
State Employee Number
1466830

Patricia Dodson is a Customer Service Representative III at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $47,418.

Susanne Dial-Herrera

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$47,217
Base pay
$47,217
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,217
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
W

Source-specific fields

Class Code
136
Hire Date
Dec 1, 2020
Monthly Pay
$3,935
State Employee Number
93058

At Texas Department of Motor Vehicles, Susanne Dial-Herrera serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $47,217.

Patricia Sutton

Customer Service Representative III/Texas Department of Motor Vehicles

2026 total comp
$46,915
Base pay
$46,915
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,915
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
L

Source-specific fields

Class Code
136
Hire Date
Sep 19, 2022
Monthly Pay
$3,910
State Employee Number
1350399

Patricia Sutton holds the role of Customer Service Representative III at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $46,915.