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Texas / Texas Department of Motor Vehicles / Customer Service Representative V

Job-title file

Customer Service Representative V

Carry out the duties of this position in support of the agency's public mission.

47 employees hold this title in Texas Department of Motor Vehicles. Median total compensation for the role is $51,276, below the department median of $62,400.

Employees
47
Total payroll
$2.4M
Role median
$51,276
Agency median
$62,400
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$48,244$59,413+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 47 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative V pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Motor Vehicles pays a median base salary of $46,009 for this role, 14% above that figureabout the 68th percentile of local pay for the occupation.

Where Texas Department of Motor Vehicles sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Department of Motor Vehicles median · $46,009

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Motor Vehicles’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Motor Vehicles’s median base salary is 3% above that national figure, about the 54th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Department of Motor Vehicles median · $46,009

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 227 of 233 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Department of Motor Vehicles is $45,875, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative V is held in 8 Texas departments. In Texas Department of Motor Vehicles, the median of $51,276 ranks #8 of 8.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative V role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Cassandra Duran

Customer Service Representative V/Texas Department of Motor Vehicles

2025 total comp
$49,884
Base pay
$49,884
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,884
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
R

Source-specific fields

Class Code
0140
Hire Date
Mar 14, 2022
Monthly Pay
$4,157
State Employee Number
1457419

Cassandra Duran is a Customer Service Representative V at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2025 total compensation came to $49,884.

Ramona Santos

Customer Service Representative V/Texas Department of Motor Vehicles

2026 total comp
$49,884
Base pay
$49,884
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,884
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
140
Hire Date
Jan 7, 2013
Monthly Pay
$4,157
State Employee Number
106987

Ramona Santos is a Customer Service Representative V at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $49,884.

Kristin Diaz

Customer Service Representative V/Texas Department of Motor Vehicles

2026 total comp
$49,884
Base pay
$49,884
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,884
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
E

Source-specific fields

Class Code
140
Hire Date
Oct 1, 2020
Monthly Pay
$4,157
State Employee Number
1286560

Kristin Diaz is a Customer Service Representative V at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $49,884.

Lori Stewart

Customer Service Representative V/Texas Department of Motor Vehicles

2026 total comp
$49,884
Base pay
$49,884
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,884
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
A

Source-specific fields

Class Code
140
Hire Date
Sep 17, 2018
Monthly Pay
$4,157
State Employee Number
1137912

At Texas Department of Motor Vehicles, Lori Stewart serves as a Customer Service Representative V. They work crf - classified regular full-time. Their 2026 pay totaled $49,884.

Alana Pfaff

Customer Service Representative V/Texas Department of Motor Vehicles

2026 total comp
$49,782
Base pay
$49,782
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,782
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
J

Source-specific fields

Class Code
140
Hire Date
Oct 1, 2020
Monthly Pay
$4,149
State Employee Number
1286556

Alana Pfaff is a Customer Service Representative V at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $49,782.

Daranzle Halton

Customer Service Representative V/Texas Department of Motor Vehicles

2026 total comp
$49,691
Base pay
$49,691
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,691
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
R

Source-specific fields

Class Code
140
Hire Date
Dec 16, 2024
Monthly Pay
$4,141
State Employee Number
1760310

Daranzle Halton is a Customer Service Representative V at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $49,691.