U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Chanea Martinez

Contact Representative/Department of Health and Human Services

2024 total comp

$49,229

Sub-department: Indian Health Service
Base pay: $48,529
Overtime: $0
Other pay: $700
Benefits: $0
Total compensation: $49,229
Pay grade: 06
Work city: Parker
Work county: La Paz
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $48,529
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 040340012
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Chanea Martinez holds the role of Contact Representative at Department of Health and Human Services based in Parker, Arizona. In 2024, their total compensation was $49,229. Their pay grade is 06.

Ashley Thomas

Contact Representative/Department of Health and Human Services

2024 total comp

$49,153

Sub-department: Indian Health Service
Base pay: $49,153
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,153
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $49,153
Basic Pay (before locality): $40,283
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ashley Thomas is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $49,153. They are classified at grade 06.

Leticia Tsinajinnie

Contact Representative/Department of Health and Human Services

2024 total comp

$49,153

Sub-department: Indian Health Service
Base pay: $49,153
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,153
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $49,153
Basic Pay (before locality): $40,283
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Leticia Tsinajinnie holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $49,153. Their pay grade is 06.

Elva Lalo-Armstrong

Contact Representative/Department of Health and Human Services

2024 total comp

$49,025

Sub-department: Indian Health Service
Base pay: $49,025
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,025
Pay grade: 07
Work city: Polacca
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $49,025
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 040382017
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Elva Lalo-Armstrong serves as a Contact Representative based in Polacca, Arizona. Their 2024 pay totaled $49,025. They are classified at grade 07.

Yvette Swan

Contact Representative/Department of Health and Human Services

2024 total comp

$49,025

Sub-department: Indian Health Service
Base pay: $49,025
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $49,025
Pay grade: 07
Work city: Nespelem
Work county: Okanogan
Work state: Washington

Source-specific fields

Adjusted Basic Pay (incl. locality): $49,025
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 531470047
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Yvette Swan works as a Contact Representative for Department of Health and Human Services based in Nespelem, Washington. Yvette earned $49,025 in 2024. Their pay grade is 07.

Verbeth Nez

Contact Representative/Department of Health and Human Services

2024 total comp

$48,529

Sub-department: Indian Health Service
Base pay: $48,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,529
Pay grade: 06
Work city: Polacca
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $48,529
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 040382017
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Verbeth Nez serves as a Contact Representative based in Polacca, Arizona. Their 2024 pay totaled $48,529. They are classified at grade 06.

George Coggeshell

Contact Representative/Department of Health and Human Services

2024 total comp

$48,529

Sub-department: Indian Health Service
Base pay: $48,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,529
Pay grade: 06
Work city: Teec Nos Pos
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $48,529
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 040495001
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

George Coggeshell holds the role of Contact Representative at Department of Health and Human Services based in Teec Nos Pos, Arizona. In 2024, their total compensation was $48,529. Their pay grade is 06.

Genevieve Benally

Contact Representative/Department of Health and Human Services

2024 total comp

$48,529

Sub-department: Indian Health Service
Base pay: $48,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,529
Pay grade: 06
Work city: Teec Nos Pos
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $48,529
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 040495001
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Genevieve Benally serves as a Contact Representative based in Teec Nos Pos, Arizona. Their 2024 pay totaled $48,529. They are classified at grade 06.

Stephanie Declay

Contact Representative/Department of Health and Human Services

2024 total comp

$48,529

Sub-department: Indian Health Service
Base pay: $48,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,529
Pay grade: 06
Work city: Whiteriver
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $48,529
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 040565017
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Stephanie Declay serves as a Contact Representative based in Whiteriver, Arizona. Their 2024 pay totaled $48,529. They are classified at grade 06.

Cheryl Jensen

Contact Representative/Department of Health and Human Services

2024 total comp

$48,529

Sub-department: Indian Health Service
Base pay: $48,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,529
Pay grade: 06
Work city: Fort Hall
Work county: Bingham
Work state: Idaho

Source-specific fields

Adjusted Basic Pay (incl. locality): $48,529
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 160535011
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cheryl Jensen is a Contact Representative at Department of Health and Human Services based in Fort Hall, Idaho. 2024 total compensation came to $48,529. They are classified at grade 06.

Rusty Sandoval-Atcitty

Contact Representative/Department of Health and Human Services

2024 total comp

$48,529

Sub-department: Indian Health Service
Base pay: $48,529
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,529
Pay grade: 06
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $48,529
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Rusty Sandoval-Atcitty serves as a Contact Representative based in Shiprock, New Mexico. Their 2024 pay totaled $48,529. They are classified at grade 06.

Eugenia Dacawyma

Contact Representative/Department of Health and Human Services

2024 total comp

$47,617

Sub-department: Indian Health Service
Base pay: $47,617
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,617
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $47,617
Basic Pay (before locality): $39,024
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Eugenia Dacawyma serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $47,617. They are classified at grade 06.

Stephanie Gopher

Contact Representative/Department of Health and Human Services

2024 total comp

$47,617

Sub-department: Indian Health Service
Base pay: $47,617
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,617
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $47,617
Basic Pay (before locality): $39,024
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Stephanie Gopher works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Stephanie earned $47,617 in 2024. Their pay grade is 06.