U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Madalaine Yazzie

Contact Representative/Department of Health and Human Services

2024 total comp

$52,942

Sub-department: Indian Health Service
Base pay: $52,942
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,942
Pay grade: 06
Work city: Polacca
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,942
Basic Pay (before locality): $45,319
Country: United States
Duty Station Code: 040382017
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Madalaine Yazzie works as a Contact Representative for Department of Health and Human Services based in Polacca, Arizona. Madalaine earned $52,942 in 2024. Their pay grade is 06.

Donna Ganther

Contact Representative/Department of Health and Human Services

2024 total comp

$52,914

Sub-department: Indian Health Service
Base pay: $52,914
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,914
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,914
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Donna Ganther holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $52,914. Their pay grade is 07.

Canty Schutte

Contact Representative/Department of Health and Human Services

2024 total comp

$52,771

Sub-department: Indian Health Service
Base pay: $52,521
Overtime: $0
Other pay: $250
Benefits: $0
Total compensation: $52,771
Pay grade: 05
Work city: Catawba
Work county: York
Work state: South Carolina

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,521
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 450365091
Length of Service (Years): 19
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Canty Schutte serves as a Contact Representative based in Catawba, South Carolina. Their 2024 pay totaled $52,771. They are classified at grade 05.

Thomas Gutowitz

Contact Representative/Department of Health and Human Services

2024 total comp

$52,734

Sub-department: Indian Health Service
Base pay: $52,734
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,734
Pay grade: 07
Work city: Salem
Work county: Marion
Work state: Oregon

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,734
Basic Pay (before locality): $41,966
Country: United States
Duty Station Code: 411810047
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Thomas Gutowitz serves as a Contact Representative based in Salem, Oregon. Their 2024 pay totaled $52,734. They are classified at grade 07.

Michaela Lafontaine

Contact Representative/Department of Health and Human Services

2024 total comp

$52,293

Sub-department: Indian Health Service
Base pay: $52,293
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,293
Pay grade: 07
Work city: Sisseton
Work county: Roberts
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,293
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 462460109
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Michaela Lafontaine holds the role of Contact Representative at Department of Health and Human Services based in Sisseton, South Dakota. In 2024, their total compensation was $52,293. Their pay grade is 07.

Colleen Mason-Lujan

Contact Representative/Department of Health and Human Services

2024 total comp

$52,293

Sub-department: Indian Health Service
Base pay: $52,293
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,293
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,293
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Colleen Mason-Lujan holds the role of Contact Representative at Department of Health and Human Services based in Shiprock, New Mexico. In 2024, their total compensation was $52,293. Their pay grade is 07.

Casey Steele

Contact Representative/Department of Health and Human Services

2024 total comp

$52,293

Sub-department: Indian Health Service
Base pay: $52,293
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,293
Pay grade: 07
Work city: Pawnee
Work county: Pawnee
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,293
Basic Pay (before locality): $44,764
Country: United States
Duty Station Code: 403690117
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Casey Steele serves as a Contact Representative based in Pawnee, Oklahoma. Their 2024 pay totaled $52,293. They are classified at grade 07.

Mary Romero

Contact Representative/Department of Health and Human Services

2024 total comp

$52,226

Sub-department: Indian Health Service
Base pay: $52,226
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $52,226
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $52,226
Basic Pay (before locality): $42,801
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mary Romero works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Mary earned $52,226 in 2024. Their pay grade is 06.

Vivica Humeyestewa

Contact Representative/Department of Health and Human Services

2024 total comp

$51,471

Sub-department: Indian Health Service
Base pay: $51,471
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,471
Pay grade: 06
Work city: Polacca
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,471
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 040382017
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Vivica Humeyestewa works as a Contact Representative for Department of Health and Human Services based in Polacca, Arizona. Vivica earned $51,471 in 2024. Their pay grade is 06.

Different Talks

Contact Representative/Department of Health and Human Services

2024 total comp

$51,471

Sub-department: Indian Health Service
Base pay: $51,471
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,471
Pay grade: 06
Work city: Harlem
Work county: Blaine
Work state: Montana

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,471
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 300560005
Length of Service (Years): 19
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Different Talks serves as a Contact Representative based in Harlem, Montana. Their 2024 pay totaled $51,471. They are classified at grade 06.

Phyllis Desersa

Contact Representative/Department of Health and Human Services

2024 total comp

$51,471

Sub-department: Indian Health Service
Base pay: $51,471
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,471
Pay grade: 06
Work city: Wanblee
Work county: Jackson
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,471
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 462833071
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Phyllis Desersa serves as a Contact Representative based in Wanblee, South Dakota. Their 2024 pay totaled $51,471. They are classified at grade 06.

Teresa Nutumya

Contact Representative/Department of Health and Human Services

2024 total comp

$51,471

Sub-department: Indian Health Service
Base pay: $51,471
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,471
Pay grade: 06
Work city: Polacca
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,471
Basic Pay (before locality): $44,060
Country: United States
Duty Station Code: 040382017
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Teresa Nutumya is a Contact Representative at Department of Health and Human Services based in Polacca, Arizona. 2024 total compensation came to $51,471. They are classified at grade 06.

Rena Gould

Contact Representative/Department of Health and Human Services

2024 total comp

$51,446

Sub-department: Indian Health Service
Base pay: $51,446
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,446
Pay grade: 05
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,446
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 26
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Rena Gould serves as a Contact Representative based in Shiprock, New Mexico. Their 2024 pay totaled $51,446. They are classified at grade 05.

Miranda Trujillo

Contact Representative/Department of Health and Human Services

2024 total comp

$51,446

Sub-department: Indian Health Service
Base pay: $51,446
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $51,446
Pay grade: 05
Work city: Bloomfield
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $51,446
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 350115045
Length of Service (Years): 24
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Miranda Trujillo holds the role of Contact Representative at Department of Health and Human Services based in Bloomfield, New Mexico. In 2024, their total compensation was $51,446. Their pay grade is 05.