U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Angela Vaughan

Contact Representative/Department of Health and Human Services

2024 total comp

$55,562

Sub-department: Indian Health Service
Base pay: $55,562
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,562
Pay grade: 07
Work city: Clinton
Work county: Custer
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,562
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 401030039
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angela Vaughan holds the role of Contact Representative at Department of Health and Human Services based in Clinton, Oklahoma. In 2024, their total compensation was $55,562. Their pay grade is 07.

Pamela Benally

Contact Representative/Department of Health and Human Services

2024 total comp

$55,562

Sub-department: Indian Health Service
Base pay: $55,562
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,562
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,562
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Pamela Benally is a Contact Representative at Department of Health and Human Services based in Shiprock, New Mexico. 2024 total compensation came to $55,562. They are classified at grade 07.

Lakeisha James

Contact Representative/Department of Health and Human Services

2024 total comp

$55,562

Sub-department: Indian Health Service
Base pay: $55,562
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,562
Pay grade: 07
Work city: Pinon
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,562
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 040381017
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lakeisha James holds the role of Contact Representative at Department of Health and Human Services based in Pinon, Arizona. In 2024, their total compensation was $55,562. Their pay grade is 07.

Shannon Slivers

Contact Representative/Department of Health and Human Services

2024 total comp

$55,562

Sub-department: Indian Health Service
Base pay: $55,562
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,562
Pay grade: 07
Work city: Chinle
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,562
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 040083001
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shannon Slivers holds the role of Contact Representative at Department of Health and Human Services based in Chinle, Arizona. In 2024, their total compensation was $55,562. Their pay grade is 07.

Hardy Talkalai

Contact Representative/Department of Health and Human Services

2024 total comp

$55,298

Sub-department: Indian Health Service
Base pay: $55,298
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,298
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,298
Basic Pay (before locality): $45,319
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Hardy Talkalai works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Hardy earned $55,298 in 2024. Their pay grade is 06.

Nathan Begay

Contact Representative/Department of Health and Human Services

2024 total comp

$54,985

Sub-department: Indian Health Service
Base pay: $54,985
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,985
Pay grade: 06
Work city: Tohatchi
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,985
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 350807031
Length of Service (Years): 33
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Nathan Begay serves as a Contact Representative based in Tohatchi, New Mexico. Their 2024 pay totaled $54,985. They are classified at grade 06.

Bridget Becenti

Contact Representative/Department of Health and Human Services

2024 total comp

$54,495

Sub-department: Indian Health Service
Base pay: $54,495
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,495
Pay grade: 07
Work city: Crownpoint
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,495
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 350215031
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bridget Becenti holds the role of Contact Representative at Department of Health and Human Services based in Crownpoint, New Mexico. In 2024, their total compensation was $54,495. Their pay grade is 07.

Beth Beaulieu

Contact Representative/Department of Health and Human Services

2024 total comp

$54,412

Sub-department: Indian Health Service
Base pay: $54,412
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,412
Pay grade: 06
Work county: Red Lake
Work state: Minnesota

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,412
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 270000125
Length of Service (Years): 17
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Beth Beaulieu holds the role of Contact Representative at Department of Health and Human Services based in Minnesota. In 2024, their total compensation was $54,412. Their pay grade is 06.

Rachel Ben

Contact Representative/Department of Health and Human Services

2024 total comp

$54,412

Sub-department: Indian Health Service
Base pay: $54,412
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,412
Pay grade: 06
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,412
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 19
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Rachel Ben serves as a Contact Representative based in Shiprock, New Mexico. Their 2024 pay totaled $54,412. They are classified at grade 06.

Doreen Chaca

Contact Representative/Department of Health and Human Services

2024 total comp

$54,412

Sub-department: Indian Health Service
Base pay: $54,412
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,412
Pay grade: 06
Work city: Polacca
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,412
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 040382017
Length of Service (Years): 38
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Doreen Chaca serves as a Contact Representative based in Polacca, Arizona. Their 2024 pay totaled $54,412. They are classified at grade 06.

Bridget Dineyazhe

Contact Representative/Department of Health and Human Services

2024 total comp

$54,292

Sub-department: Indian Health Service
Base pay: $54,292
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,292
Pay grade: 08
Work city: Saint Michaels
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,292
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 040402001
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Bridget Dineyazhe serves as a Contact Representative based in Saint Michaels, Arizona. Their 2024 pay totaled $54,292. They are classified at grade 08.

January Rendon

Contact Representative/Department of Health and Human Services

2024 total comp

$54,292

Sub-department: Indian Health Service
Base pay: $54,292
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,292
Pay grade: 08
Work city: Pine Ridge
Work county: Shannon
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,292
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 462165113
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

January Rendon is a Contact Representative at Department of Health and Human Services based in Pine Ridge, South Dakota. 2024 total compensation came to $54,292. They are classified at grade 08.

Sean Monetathchi

Contact Representative/Department of Health and Human Services

2024 total comp

$54,292

Sub-department: Indian Health Service
Base pay: $54,292
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,292
Pay grade: 08
Work city: Lawton
Work county: Comanche
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,292
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 402750031
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sean Monetathchi is a Contact Representative at Department of Health and Human Services based in Lawton, Oklahoma. 2024 total compensation came to $54,292. They are classified at grade 08.

Bobbi Kraft

Contact Representative/Department of Health and Human Services

2024 total comp

$54,292

Sub-department: Indian Health Service
Base pay: $54,292
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,292
Pay grade: 08
Work city: Eagle Butte
Work county: Dewey
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $54,292
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 460820041
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Bobbi Kraft serves as a Contact Representative based in Eagle Butte, South Dakota. Their 2024 pay totaled $54,292. They are classified at grade 08.

Eric Birdinground

Contact Representative/Department of Health and Human Services

2024 total comp

$53,928

Sub-department: Indian Health Service
Base pay: $53,928
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,928
Pay grade: 07
Work city: Crow Agency
Work county: Big Horn
Work state: Montana

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,928
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 300285003
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Eric Birdinground holds the role of Contact Representative at Department of Health and Human Services based in Crow Agency, Montana. In 2024, their total compensation was $53,928. Their pay grade is 07.

Charleen Benally

Contact Representative/Department of Health and Human Services

2024 total comp

$53,928

Sub-department: Indian Health Service
Base pay: $53,928
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,928
Pay grade: 07
Work city: Bloomfield
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,928
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 350115045
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Charleen Benally is a Contact Representative at Department of Health and Human Services based in Bloomfield, New Mexico. 2024 total compensation came to $53,928. They are classified at grade 07.

Lydia George

Contact Representative/Department of Health and Human Services

2024 total comp

$53,928

Sub-department: Indian Health Service
Base pay: $53,928
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,928
Pay grade: 07
Work city: Toppenish
Work county: Yakima
Work state: Washington

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,928
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 532300077
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lydia George works as a Contact Representative for Department of Health and Human Services based in Toppenish, Washington. Lydia earned $53,928 in 2024. Their pay grade is 07.

Kelsey Holiday

Contact Representative/Department of Health and Human Services

2024 total comp

$53,928

Sub-department: Indian Health Service
Base pay: $53,928
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,928
Pay grade: 07
Work city: Kayenta
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,928
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 040253017
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Kelsey Holiday serves as a Contact Representative based in Kayenta, Arizona. Their 2024 pay totaled $53,928. They are classified at grade 07.

Samantha Holiday

Contact Representative/Department of Health and Human Services

2024 total comp

$53,928

Sub-department: Indian Health Service
Base pay: $53,928
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,928
Pay grade: 07
Work city: Kayenta
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,928
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 040253017
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Samantha Holiday holds the role of Contact Representative at Department of Health and Human Services based in Kayenta, Arizona. In 2024, their total compensation was $53,928. Their pay grade is 07.

Charge Leader

Contact Representative/Department of Health and Human Services

2024 total comp

$53,928

Sub-department: Indian Health Service
Base pay: $53,928
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,928
Pay grade: 07
Work city: Rosebud
Work county: Todd
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,928
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 462335121
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Charge Leader works as a Contact Representative for Department of Health and Human Services based in Rosebud, South Dakota. Charge earned $53,928 in 2024. Their pay grade is 07.

Winona Tungovia-Espinoza

Contact Representative/Department of Health and Human Services

2024 total comp

$53,928

Sub-department: Indian Health Service
Base pay: $53,928
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,928
Pay grade: 07
Work city: Polacca
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,928
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 040382017
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Winona Tungovia-Espinoza is a Contact Representative at Department of Health and Human Services based in Polacca, Arizona. 2024 total compensation came to $53,928. They are classified at grade 07.

Alfredo Clendon

Contact Representative/Department of Health and Human Services

2024 total comp

$53,736

Sub-department: Indian Health Service
Base pay: $53,736
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,736
Pay grade: 05
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $53,736
Basic Pay (before locality): $44,039
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Alfredo Clendon serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $53,736. They are classified at grade 05.