U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Marlene Davis

Contact Representative/Department of Health and Human Services

2024 total comp

$57,442

Sub-department: Indian Health Service
Base pay: $56,692
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $57,442
Pay grade: 08
Work city: Gallup
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,692
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 350340031
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Marlene Davis works as a Contact Representative for Department of Health and Human Services based in Gallup, New Mexico. Marlene earned $57,442 in 2024. Their pay grade is 08.

Winona Baker

Contact Representative/Department of Health and Human Services

2024 total comp

$57,442

Sub-department: Indian Health Service
Base pay: $56,692
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $57,442
Pay grade: 08
Work city: Gallup
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,692
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 350340031
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Winona Baker holds the role of Contact Representative at Department of Health and Human Services based in Gallup, New Mexico. In 2024, their total compensation was $57,442. Their pay grade is 08.

Camille Livingston

Contact Representative/Department of Health and Human Services

2024 total comp

$57,442

Sub-department: Indian Health Service
Base pay: $56,692
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $57,442
Pay grade: 08
Work city: Gallup
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,692
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 350340031
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Camille Livingston holds the role of Contact Representative at Department of Health and Human Services based in Gallup, New Mexico. In 2024, their total compensation was $57,442. Their pay grade is 08.

Erlinda Ray

Contact Representative/Department of Health and Human Services

2024 total comp

$57,340

Sub-department: Indian Health Service
Base pay: $56,431
Overtime: $0
Other pay: $909
Benefits: $0
Total compensation: $57,340
Pay grade: 06
Work city: Winterhaven
Work county: Imperial
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,431
Basic Pay (before locality): $41,542
Country: United States
Duty Station Code: 064242025
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Erlinda Ray serves as a Contact Representative based in Winterhaven, California. Their 2024 pay totaled $57,340. They are classified at grade 06.

Angela Smith

Contact Representative/Department of Health and Human Services

2024 total comp

$57,196

Sub-department: Indian Health Service
Base pay: $57,196
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,196
Pay grade: 07
Work city: Pawnee
Work county: Pawnee
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,196
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 403690117
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Angela Smith serves as a Contact Representative based in Pawnee, Oklahoma. Their 2024 pay totaled $57,196. They are classified at grade 07.

Mark Chief

Contact Representative/Department of Health and Human Services

2024 total comp

$57,196

Sub-department: Indian Health Service
Base pay: $57,196
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,196
Pay grade: 07
Work city: Kayenta
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,196
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 040253017
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mark Chief works as a Contact Representative for Department of Health and Human Services based in Kayenta, Arizona. Mark earned $57,196 in 2024. Their pay grade is 07.

Jessie Gourneau

Contact Representative/Department of Health and Human Services

2024 total comp

$57,196

Sub-department: Indian Health Service
Base pay: $57,196
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $57,196
Pay grade: 07
Work city: Fort Thompson
Work county: Buffalo
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $57,196
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 461035017
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Jessie Gourneau serves as a Contact Representative based in Fort Thompson, South Dakota. Their 2024 pay totaled $57,196. They are classified at grade 07.

Tasina Harvey

Contact Representative/Department of Health and Human Services

2024 total comp

$56,834

Sub-department: Indian Health Service
Base pay: $56,834
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,834
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,834
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tasina Harvey is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $56,834. They are classified at grade 06.

Yvonnica Ahasteen

Contact Representative/Department of Health and Human Services

2024 total comp

$56,834

Sub-department: Indian Health Service
Base pay: $56,834
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,834
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,834
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Yvonnica Ahasteen works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Yvonnica earned $56,834 in 2024. Their pay grade is 06.

Karen Harvey

Contact Representative/Department of Health and Human Services

2024 total comp

$56,834

Sub-department: Indian Health Service
Base pay: $56,834
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,834
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,834
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 29
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Karen Harvey is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $56,834. They are classified at grade 06.

Ana Olea

Contact Representative/Department of Health and Human Services

2024 total comp

$56,834

Sub-department: Indian Health Service
Base pay: $56,834
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,834
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,834
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Ana Olea serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $56,834. They are classified at grade 06.

Michelle Patten

Contact Representative/Department of Health and Human Services

2024 total comp

$56,834

Sub-department: Indian Health Service
Base pay: $56,834
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,834
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,834
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Michelle Patten serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $56,834. They are classified at grade 06.

Lela Culley

Contact Representative/Department of Health and Human Services

2024 total comp

$56,562

Sub-department: Indian Health Service
Base pay: $55,562
Overtime: $0
Other pay: $1,000
Benefits: $0
Total compensation: $56,562
Pay grade: 07
Work city: Wewoka
Work county: Seminole
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,562
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 405160133
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lela Culley works as a Contact Representative for Department of Health and Human Services based in Wewoka, Oklahoma. Lela earned $56,562 in 2024. Their pay grade is 07.

Darlinda Etsitty

Contact Representative/Department of Health and Human Services

2024 total comp

$56,147

Sub-department: Indian Health Service
Base pay: $56,147
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,147
Pay grade: 07
Work city: Crownpoint
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,147
Basic Pay (before locality): $47,562
Country: United States
Duty Station Code: 350215031
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Darlinda Etsitty is a Contact Representative at Department of Health and Human Services based in Crownpoint, New Mexico. 2024 total compensation came to $56,147. They are classified at grade 07.

Valentino Burnette

Contact Representative/Department of Health and Human Services

2024 total comp

$56,102

Sub-department: Indian Health Service
Base pay: $56,102
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $56,102
Pay grade: 08
Work city: Whiteriver
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $56,102
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 040565017
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Valentino Burnette holds the role of Contact Representative at Department of Health and Human Services based in Whiteriver, Arizona. In 2024, their total compensation was $56,102. Their pay grade is 08.

Clarilynn Keyannie

Contact Representative/Department of Health and Human Services

2024 total comp

$55,883

Sub-department: Indian Health Service
Base pay: $55,883
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,883
Pay grade: 06
Work city: Whiteriver
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,883
Basic Pay (before locality): $47,837
Country: United States
Duty Station Code: 040565017
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Clarilynn Keyannie holds the role of Contact Representative at Department of Health and Human Services based in Whiteriver, Arizona. In 2024, their total compensation was $55,883. Their pay grade is 06.

Charlenea Livingston

Contact Representative/Department of Health and Human Services

2024 total comp

$55,883

Sub-department: Indian Health Service
Base pay: $55,883
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $55,883
Pay grade: 06
Work city: Bloomfield
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $55,883
Basic Pay (before locality): $47,837
Country: United States
Duty Station Code: 350115045
Length of Service (Years): 27
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Charlenea Livingston works as a Contact Representative for Department of Health and Human Services based in Bloomfield, New Mexico. Charlenea earned $55,883 in 2024. Their pay grade is 06.