U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Kimberly Delorme

Contact Representative/Department of Health and Human Services

2024 total comp

$61,530

Sub-department: Indian Health Service
Base pay: $61,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,530
Pay grade: 08
Work city: Belcourt
Work county: Rolette
Work state: North Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,530
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 380265079
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kimberly Delorme works as a Contact Representative for Department of Health and Human Services based in Belcourt, North Dakota. Kimberly earned $61,530 in 2024. Their pay grade is 08.

Antonette Owens-Peete

Contact Representative/Department of Health and Human Services

2024 total comp

$61,530

Sub-department: Indian Health Service
Base pay: $61,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,530
Pay grade: 08
Work city: Claremore
Work county: Rogers
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,530
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 400990131
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Antonette Owens-Peete is a Contact Representative at Department of Health and Human Services based in Claremore, Oklahoma. 2024 total compensation came to $61,530. They are classified at grade 08.

Annabelle Romero

Contact Representative/Department of Health and Human Services

2024 total comp

$61,530

Sub-department: Indian Health Service
Base pay: $61,530
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,530
Pay grade: 08
Work city: Taos
Work county: Taos
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,530
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 350780055
Length of Service (Years): 7
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Annabelle Romero holds the role of Contact Representative at Department of Health and Human Services based in Taos, New Mexico. In 2024, their total compensation was $61,530. Their pay grade is 08.

Sara Ruiz

Contact Representative/Department of Health and Human Services

2024 total comp

$61,449

Sub-department: Indian Health Service
Base pay: $61,449
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,449
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,449
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sara Ruiz works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Sara earned $61,449 in 2024. Their pay grade is 07.

Linda Yazzie

Contact Representative/Department of Health and Human Services

2024 total comp

$61,101

Sub-department: Indian Health Service
Base pay: $61,101
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $61,101
Pay grade: 07
Work city: Thoreau
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,101
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 350804031
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Linda Yazzie works as a Contact Representative for Department of Health and Human Services based in Thoreau, New Mexico. Linda earned $61,101 in 2024. Their pay grade is 07.

Marjorie Connelly

Contact Representative/Department of Health and Human Services

2024 total comp

$60,621

Sub-department: Indian Health Service
Base pay: $59,721
Overtime: $0
Other pay: $900
Benefits: $0
Total compensation: $60,621
Pay grade: 08
Work city: Browning
Work county: Glacier
Work state: Montana

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,721
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 300170035
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Marjorie Connelly holds the role of Contact Representative at Department of Health and Human Services based in Browning, Montana. In 2024, their total compensation was $60,621. Their pay grade is 08.

Keeann Soliz

Contact Representative/Department of Health and Human Services

2024 total comp

$60,489

Sub-department: Indian Health Service
Base pay: $60,489
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,489
Pay grade: 08
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,489
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Keeann Soliz serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $60,489. They are classified at grade 08.

Pamela Begay

Contact Representative/Department of Health and Human Services

2024 total comp

$60,465

Sub-department: Indian Health Service
Base pay: $60,465
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,465
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,465
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Pamela Begay works as a Contact Representative for Department of Health and Human Services based in Shiprock, New Mexico. Pamela earned $60,465 in 2024. Their pay grade is 07.

Victoria Halwood

Contact Representative/Department of Health and Human Services

2024 total comp

$60,465

Sub-department: Indian Health Service
Base pay: $60,465
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,465
Pay grade: 07
Work city: Chinle
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,465
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 040083001
Length of Service (Years): 27
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Victoria Halwood serves as a Contact Representative based in Chinle, Arizona. Their 2024 pay totaled $60,465. They are classified at grade 07.

Alberta Yazzie

Contact Representative/Department of Health and Human Services

2024 total comp

$60,465

Sub-department: Indian Health Service
Base pay: $60,465
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,465
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,465
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Alberta Yazzie holds the role of Contact Representative at Department of Health and Human Services based in Shiprock, New Mexico. In 2024, their total compensation was $60,465. Their pay grade is 07.

Martha Begay

Contact Representative/Department of Health and Human Services

2024 total comp

$59,907

Sub-department: Indian Health Service
Base pay: $59,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,907
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,907
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Martha Begay holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $59,907. Their pay grade is 06.

Treva Dashee

Contact Representative/Department of Health and Human Services

2024 total comp

$59,907

Sub-department: Indian Health Service
Base pay: $59,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,907
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,907
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Treva Dashee serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $59,907. They are classified at grade 06.

Kimberly Harvey

Contact Representative/Department of Health and Human Services

2024 total comp

$59,907

Sub-department: Indian Health Service
Base pay: $59,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,907
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,907
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 28
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Kimberly Harvey serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $59,907. They are classified at grade 06.

Juanita Naha

Contact Representative/Department of Health and Human Services

2024 total comp

$59,907

Sub-department: Indian Health Service
Base pay: $59,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,907
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,907
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 31
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Juanita Naha holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $59,907. Their pay grade is 06.

Diana Talamantes

Contact Representative/Department of Health and Human Services

2024 total comp

$59,907

Sub-department: Indian Health Service
Base pay: $59,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,907
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,907
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Diana Talamantes works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Diana earned $59,907 in 2024. Their pay grade is 06.

Bertha Tom

Contact Representative/Department of Health and Human Services

2024 total comp

$59,907

Sub-department: Indian Health Service
Base pay: $59,907
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,907
Pay grade: 06
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,907
Basic Pay (before locality): $49,096
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bertha Tom is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $59,907. They are classified at grade 06.

Crystal Yargee

Contact Representative/Department of Health and Human Services

2024 total comp

$59,831

Sub-department: Indian Health Service
Base pay: $58,831
Overtime: $0
Other pay: $1,000
Benefits: $0
Total compensation: $59,831
Pay grade: 07
Work city: Wewoka
Work county: Seminole
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,831
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 405160133
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Crystal Yargee is a Contact Representative at Department of Health and Human Services based in Wewoka, Oklahoma. 2024 total compensation came to $59,831. They are classified at grade 07.

Brenda Alanis

Contact Representative/Department of Health and Human Services

2024 total comp

$59,816

Sub-department: Indian Health Service
Base pay: $58,907
Overtime: $0
Other pay: $909
Benefits: $0
Total compensation: $59,816
Pay grade: 07
Work city: Winterhaven
Work county: Imperial
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $58,907
Basic Pay (before locality): $43,365
Country: United States
Duty Station Code: 064242025
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Brenda Alanis is a Contact Representative at Department of Health and Human Services based in Winterhaven, California. 2024 total compensation came to $59,816. They are classified at grade 07.

Molly Benton

Contact Representative/Department of Health and Human Services

2024 total comp

$59,742

Sub-department: Indian Health Service
Base pay: $59,742
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,742
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,742
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Molly Benton works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Molly earned $59,742 in 2024. Their pay grade is 07.

Rusti Bitsuie

Contact Representative/Department of Health and Human Services

2024 total comp

$59,742

Sub-department: Indian Health Service
Base pay: $59,742
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,742
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,742
Basic Pay (before locality): $48,961
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Rusti Bitsuie is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $59,742. They are classified at grade 07.

Darla Bitson

Contact Representative/Department of Health and Human Services

2024 total comp

$59,721

Sub-department: Indian Health Service
Base pay: $59,721
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,721
Pay grade: 08
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,721
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Darla Bitson works as a Contact Representative for Department of Health and Human Services based in Shiprock, New Mexico. Darla earned $59,721 in 2024. Their pay grade is 08.

Brandi Doyebi

Contact Representative/Department of Health and Human Services

2024 total comp

$59,721

Sub-department: Indian Health Service
Base pay: $59,721
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,721
Pay grade: 08
Work city: Anadarko
Work county: Caddo
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,721
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 400160015
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Brandi Doyebi serves as a Contact Representative based in Anadarko, Oklahoma. Their 2024 pay totaled $59,721. They are classified at grade 08.

Fourstar Imlay

Contact Representative/Department of Health and Human Services

2024 total comp

$59,721

Sub-department: Indian Health Service
Base pay: $59,721
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,721
Pay grade: 08
Work city: Great Falls
Work county: Cascade
Work state: Montana

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,721
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 300530013
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Fourstar Imlay is a Contact Representative at Department of Health and Human Services based in Great Falls, Montana. 2024 total compensation came to $59,721. They are classified at grade 08.

Daniell Tynan

Contact Representative/Department of Health and Human Services

2024 total comp

$59,721

Sub-department: Indian Health Service
Base pay: $59,721
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,721
Pay grade: 08
Work city: Lawton
Work county: Comanche
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,721
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 402750031
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Daniell Tynan works as a Contact Representative for Department of Health and Human Services based in Lawton, Oklahoma. Daniell earned $59,721 in 2024. Their pay grade is 08.

Jami Runningcrane

Contact Representative/Department of Health and Human Services

2024 total comp

$59,721

Sub-department: Indian Health Service
Base pay: $59,721
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,721
Pay grade: 08
Work city: Browning
Work county: Glacier
Work state: Montana

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,721
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 300170035
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jami Runningcrane is a Contact Representative at Department of Health and Human Services based in Browning, Montana. 2024 total compensation came to $59,721. They are classified at grade 08.