U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Bertina Yazzie

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Teec Nos Pos
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040495001
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bertina Yazzie works as a Contact Representative for Department of Health and Human Services based in Teec Nos Pos, Arizona. Bertina earned $63,733 in 2024. Their pay grade is 07.

Rita Slim

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Rita Slim works as a Contact Representative for Department of Health and Human Services based in Shiprock, New Mexico. Rita earned $63,733 in 2024. Their pay grade is 07.

Juanita Benallymorsette

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: El Reno
Work county: Canadian
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 401540017
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Juanita Benallymorsette is a Contact Representative at Department of Health and Human Services based in El Reno, Oklahoma. 2024 total compensation came to $63,733. They are classified at grade 07.

Phyllis Ashike

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 40
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Phyllis Ashike holds the role of Contact Representative at Department of Health and Human Services based in Shiprock, New Mexico. In 2024, their total compensation was $63,733. Their pay grade is 07.

Elsie Benally

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Inscription House
Work county: Coconino
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040246005
Length of Service (Years): 34
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Elsie Benally serves as a Contact Representative based in Inscription House, Arizona. Their 2024 pay totaled $63,733. They are classified at grade 07.

Martha Bronston

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Kayenta
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040253017
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Martha Bronston works as a Contact Representative for Department of Health and Human Services based in Kayenta, Arizona. Martha earned $63,733 in 2024. Their pay grade is 07.

Leo Dodge

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Chinle
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040083001
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Leo Dodge serves as a Contact Representative based in Chinle, Arizona. Their 2024 pay totaled $63,733. They are classified at grade 07.

Micheryl Kady

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Micheryl Kady serves as a Contact Representative based in Shiprock, New Mexico. Their 2024 pay totaled $63,733. They are classified at grade 07.

Laura Kluever

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Toppenish
Work county: Yakima
Work state: Washington

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 532300077
Length of Service (Years): 24
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Laura Kluever holds the role of Contact Representative at Department of Health and Human Services based in Toppenish, Washington. In 2024, their total compensation was $63,733. Their pay grade is 07.

Louella Smith

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Pinon
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040381017
Length of Service (Years): 30
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Louella Smith is a Contact Representative at Department of Health and Human Services based in Pinon, Arizona. 2024 total compensation came to $63,733. They are classified at grade 07.

Helen Tapaha-Nez

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Chinle
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040083001
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Helen Tapaha-Nez serves as a Contact Representative based in Chinle, Arizona. Their 2024 pay totaled $63,733. They are classified at grade 07.

Leander Yazzie

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Chinle
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040083001
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Leander Yazzie works as a Contact Representative for Department of Health and Human Services based in Chinle, Arizona. Leander earned $63,733 in 2024. Their pay grade is 07.

Ella Yazzie

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Ella Yazzie serves as a Contact Representative based in Shiprock, New Mexico. Their 2024 pay totaled $63,733. They are classified at grade 07.

Felicia Tsosie

Contact Representative/Department of Health and Human Services

2024 total comp

$63,733

Sub-department: Indian Health Service
Base pay: $63,733
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,733
Pay grade: 07
Work city: Kayenta
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,733
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 040253017
Length of Service (Years): 24
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Felicia Tsosie serves as a Contact Representative based in Kayenta, Arizona. Their 2024 pay totaled $63,733. They are classified at grade 07.

Yolanda Shirley

Contact Representative/Department of Health and Human Services

2024 total comp

$63,617

Sub-department: Indian Health Service
Base pay: $62,708
Overtime: $0
Other pay: $909
Benefits: $0
Total compensation: $63,617
Pay grade: 07
Work city: Winterhaven
Work county: Imperial
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,708
Basic Pay (before locality): $46,163
Country: United States
Duty Station Code: 064242025
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Yolanda Shirley is a Contact Representative at Department of Health and Human Services based in Winterhaven, California. 2024 total compensation came to $63,617. They are classified at grade 07.

Matthew Budder

Contact Representative/Department of Health and Human Services

2024 total comp

$63,540

Sub-department: Indian Health Service
Base pay: $63,340
Overtime: $0
Other pay: $200
Benefits: $0
Total compensation: $63,540
Pay grade: 08
Work city: Claremore
Work county: Rogers
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,340
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 400990131
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Matthew Budder serves as a Contact Representative based in Claremore, Oklahoma. Their 2024 pay totaled $63,540. They are classified at grade 08.

Pearlisa Holiday

Contact Representative/Department of Health and Human Services

2024 total comp

$63,340

Sub-department: Indian Health Service
Base pay: $63,340
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,340
Pay grade: 08
Work city: Inscription House
Work county: Coconino
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,340
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 040246005
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Pearlisa Holiday holds the role of Contact Representative at Department of Health and Human Services based in Inscription House, Arizona. In 2024, their total compensation was $63,340. Their pay grade is 08.

Sandra Aviles

Contact Representative/Department of Health and Human Services

2024 total comp

$63,340

Sub-department: Indian Health Service
Base pay: $63,340
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,340
Pay grade: 08
Work city: Lawton
Work county: Comanche
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,340
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 402750031
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sandra Aviles works as a Contact Representative for Department of Health and Human Services based in Lawton, Oklahoma. Sandra earned $63,340 in 2024. Their pay grade is 08.

Julie Redeagle

Contact Representative/Department of Health and Human Services

2024 total comp

$63,340

Sub-department: Indian Health Service
Base pay: $63,340
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,340
Pay grade: 08
Work city: Redlake
Work county: Beltrami
Work state: Minnesota

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,340
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 275827007
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Julie Redeagle works as a Contact Representative for Department of Health and Human Services based in Redlake, Minnesota. Julie earned $63,340 in 2024. Their pay grade is 08.

Chief Star

Contact Representative/Department of Health and Human Services

2024 total comp

$63,340

Sub-department: Indian Health Service
Base pay: $63,340
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,340
Pay grade: 08
Work city: Rosebud
Work county: Todd
Work state: South Dakota

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,340
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 462335121
Length of Service (Years): 19
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Chief Star is a Contact Representative at Department of Health and Human Services based in Rosebud, South Dakota. 2024 total compensation came to $63,340. They are classified at grade 08.

Victoria Woodruff

Contact Representative/Department of Health and Human Services

2024 total comp

$63,340

Sub-department: Indian Health Service
Base pay: $63,340
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,340
Pay grade: 08
Work city: Claremore
Work county: Rogers
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,340
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 400990131
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Victoria Woodruff serves as a Contact Representative based in Claremore, Oklahoma. Their 2024 pay totaled $63,340. They are classified at grade 08.

Alberta Riley

Contact Representative/Department of Health and Human Services

2024 total comp

$63,156

Sub-department: Indian Health Service
Base pay: $63,156
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,156
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,156
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 35
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Alberta Riley holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $63,156. Their pay grade is 07.

Cindy Dale

Contact Representative/Department of Health and Human Services

2024 total comp

$63,156

Sub-department: Indian Health Service
Base pay: $63,156
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $63,156
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $63,156
Basic Pay (before locality): $51,759
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 17
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cindy Dale holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $63,156. Their pay grade is 07.

Harriet Begay

Contact Representative/Department of Health and Human Services

2024 total comp

$62,379

Sub-department: Indian Health Service
Base pay: $62,379
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,379
Pay grade: 08
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,379
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 24
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Harriet Begay works as a Contact Representative for Department of Health and Human Services based in Phoenix, Arizona. Harriet earned $62,379 in 2024. Their pay grade is 08.

Jacqueline Siquieros

Contact Representative/Department of Health and Human Services

2024 total comp

$62,379

Sub-department: Indian Health Service
Base pay: $62,379
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,379
Pay grade: 08
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,379
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 10
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jacqueline Siquieros is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $62,379. They are classified at grade 08.

Marty Todacheenie

Contact Representative/Department of Health and Human Services

2024 total comp

$62,379

Sub-department: Indian Health Service
Base pay: $62,379
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $62,379
Pay grade: 08
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,379
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Marty Todacheenie is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $62,379. They are classified at grade 08.

Blanche Jones

Contact Representative/Department of Health and Human Services

2024 total comp

$62,349

Sub-department: Indian Health Service
Base pay: $62,099
Overtime: $0
Other pay: $250
Benefits: $0
Total compensation: $62,349
Pay grade: 07
Work city: Manlius
Work county: Onondaga
Work state: New York

Source-specific fields

Adjusted Basic Pay (incl. locality): $62,099
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 363500067
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Blanche Jones is a Contact Representative at Department of Health and Human Services based in Manlius, New York. 2024 total compensation came to $62,349. They are classified at grade 07.

Vanessa Roanhorse

Contact Representative/Department of Health and Human Services

2024 total comp

$62,199

Sub-department: Indian Health Service
Base pay: $61,449
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $62,199
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $61,449
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Vanessa Roanhorse holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $62,199. Their pay grade is 07.