U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Sharalynn Tsosie

Contact Representative/Department of Health and Human Services

2024 total comp

$65,835

Sub-department: Indian Health Service
Base pay: $65,835
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,835
Pay grade: 08
Work city: Gallup
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,835
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 350340031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sharalynn Tsosie works as a Contact Representative for Department of Health and Human Services based in Gallup, New Mexico. Sharalynn earned $65,835 in 2024. Their pay grade is 08.

Christina Gooday

Contact Representative/Department of Health and Human Services

2024 total comp

$65,149

Sub-department: Indian Health Service
Base pay: $65,149
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,149
Pay grade: 08
Work city: Whiteriver
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,149
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 040565017
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christina Gooday works as a Contact Representative for Department of Health and Human Services based in Whiteriver, Arizona. Christina earned $65,149 in 2024. Their pay grade is 08.

Neily Anderson

Contact Representative/Department of Health and Human Services

2024 total comp

$65,149

Sub-department: Indian Health Service
Base pay: $65,149
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,149
Pay grade: 08
Work city: White Earth
Work county: Becker
Work state: Minnesota

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,149
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 277555005
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Neily Anderson serves as a Contact Representative based in White Earth, Minnesota. Their 2024 pay totaled $65,149. They are classified at grade 08.

Karen Barton

Contact Representative/Department of Health and Human Services

2024 total comp

$65,149

Sub-department: Indian Health Service
Base pay: $65,149
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,149
Pay grade: 08
Work city: Kayenta
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,149
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 040253017
Length of Service (Years): 29
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Karen Barton holds the role of Contact Representative at Department of Health and Human Services based in Kayenta, Arizona. In 2024, their total compensation was $65,149. Their pay grade is 08.

Thalla Paddock

Contact Representative/Department of Health and Human Services

2024 total comp

$65,149

Sub-department: Indian Health Service
Base pay: $65,149
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,149
Pay grade: 08
Work city: Parker
Work county: La Paz
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,149
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 040340012
Length of Service (Years): 22
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Thalla Paddock is a Contact Representative at Department of Health and Human Services based in Parker, Arizona. 2024 total compensation came to $65,149. They are classified at grade 08.

Bonnie Tenijieth

Contact Representative/Department of Health and Human Services

2024 total comp

$65,149

Sub-department: Indian Health Service
Base pay: $65,149
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,149
Pay grade: 08
Work city: Whiteriver
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,149
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 040565017
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bonnie Tenijieth holds the role of Contact Representative at Department of Health and Human Services based in Whiteriver, Arizona. In 2024, their total compensation was $65,149. Their pay grade is 08.

Shirley Mountain

Contact Representative/Department of Health and Human Services

2024 total comp

$65,149

Sub-department: Indian Health Service
Base pay: $65,149
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,149
Pay grade: 08
Work city: Cass Lake
Work county: Cass
Work state: Minnesota

Source-specific fields

Adjusted Basic Pay (incl. locality): $65,149
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 271100021
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shirley Mountain is a Contact Representative at Department of Health and Human Services based in Cass Lake, Minnesota. 2024 total compensation came to $65,149. They are classified at grade 08.

Jeff Taliman

Contact Representative/Department of Health and Human Services

2024 total comp

$64,863

Sub-department: Indian Health Service
Base pay: $64,863
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,863
Pay grade: 07
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,863
Basic Pay (before locality): $53,158
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Jeff Taliman serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $64,863. They are classified at grade 07.

Serena Jim

Contact Representative/Department of Health and Human Services

2024 total comp

$64,757

Sub-department: Indian Health Service
Base pay: $64,007
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $64,757
Pay grade: 08
Work city: Gallup
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,007
Basic Pay (before locality): $54,220
Country: United States
Duty Station Code: 350340031
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Serena Jim works as a Contact Representative for Department of Health and Human Services based in Gallup, New Mexico. Serena earned $64,757 in 2024. Their pay grade is 08.

Michaelyn Jodie

Contact Representative/Department of Health and Human Services

2024 total comp

$64,405

Sub-department: Indian Health Service
Base pay: $64,405
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,405
Pay grade: 07
Work city: Crownpoint
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,405
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 350215031
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Michaelyn Jodie works as a Contact Representative for Department of Health and Human Services based in Crownpoint, New Mexico. Michaelyn earned $64,405 in 2024. Their pay grade is 07.

Wanda John

Contact Representative/Department of Health and Human Services

2024 total comp

$64,405

Sub-department: Indian Health Service
Base pay: $64,405
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,405
Pay grade: 07
Work city: Albuquerque
Work county: Bernalillo
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,405
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 350030001
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Wanda John is a Contact Representative at Department of Health and Human Services based in Albuquerque, New Mexico. 2024 total compensation came to $64,405. They are classified at grade 07.

Demetrius Vallo

Contact Representative/Department of Health and Human Services

2024 total comp

$64,405

Sub-department: Indian Health Service
Base pay: $64,405
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,405
Pay grade: 07
Work city: Acomita
Work county: Cibola
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,405
Basic Pay (before locality): $54,557
Country: United States
Duty Station Code: 350005006
Length of Service (Years): 29
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Demetrius Vallo works as a Contact Representative for Department of Health and Human Services based in Acomita, New Mexico. Demetrius earned $64,405 in 2024. Their pay grade is 07.

Paulette Puhuyesva

Contact Representative/Department of Health and Human Services

2024 total comp

$64,269

Sub-department: Indian Health Service
Base pay: $64,269
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,269
Pay grade: 08
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,269
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Paulette Puhuyesva serves as a Contact Representative based in Phoenix, Arizona. Their 2024 pay totaled $64,269. They are classified at grade 08.

Sharon Morgan

Contact Representative/Department of Health and Human Services

2024 total comp

$64,269

Sub-department: Indian Health Service
Base pay: $64,269
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $64,269
Pay grade: 08
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $64,269
Basic Pay (before locality): $52,671
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sharon Morgan is a Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. 2024 total compensation came to $64,269. They are classified at grade 08.