U.S. Federal Government (non-Defense) / Department of Health and Human Services / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

243 employees hold this title in Department of Health and Human Services. Median total compensation for the role is $59,907, below the department median of $129,759.

Employees: 243
Total payroll: $14.6M
Role median: $59,907
Agency median: $129,759
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$36,948$78,344+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 243 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of Health and Human Services pays a median base salary of $59,907 for this role, 34% above that figure — about the 85th percentile of local pay for the occupation.

Where Department of Health and Human Services sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of Health and Human Services median · $59,907

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Health and Human Services’s median base salary for this role. Both figures are base pay only.

Median total compensation for this role at Department of Health and Human Services is $59,907, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Department of Health and Human Services, the median of $59,907 ranks #8 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Social Security Administration

$61,530 · 9,692

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Melissa Sonnie

Contact Representative/Department of Health and Human Services

2024 total comp

$69,492

Sub-department: Indian Health Service
Base pay: $69,492
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,492
Pay grade: 08
Work city: Crownpoint
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,492
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 350215031
Length of Service (Years): 27
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Melissa Sonnie serves as a Contact Representative based in Crownpoint, New Mexico. Their 2024 pay totaled $69,492. They are classified at grade 08.

Lindella Tucson

Contact Representative/Department of Health and Human Services

2024 total comp

$69,492

Sub-department: Indian Health Service
Base pay: $69,492
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,492
Pay grade: 08
Work city: Zuni
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,492
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 350880031
Length of Service (Years): 22
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lindella Tucson holds the role of Contact Representative at Department of Health and Human Services based in Zuni, New Mexico. In 2024, their total compensation was $69,492. Their pay grade is 08.

Daryl James

Contact Representative/Department of Health and Human Services

2024 total comp

$69,468

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $700
Benefits: $0
Total compensation: $69,468
Pay grade: 08
Work city: Parker
Work county: La Paz
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 040340012
Length of Service (Years): 19
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Daryl James is a Contact Representative at Department of Health and Human Services based in Parker, Arizona. 2024 total compensation came to $69,468. They are classified at grade 08.

Guzman Emhoolah

Contact Representative/Department of Health and Human Services

2024 total comp

$69,318

Sub-department: Indian Health Service
Base pay: $68,409
Overtime: $0
Other pay: $909
Benefits: $0
Total compensation: $69,318
Pay grade: 07
Work city: Winterhaven
Work county: Imperial
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,409
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 064242025
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Guzman Emhoolah serves as a Contact Representative based in Winterhaven, California. Their 2024 pay totaled $69,318. They are classified at grade 07.

Laurie Joaquin

Contact Representative/Department of Health and Human Services

2024 total comp

$69,318

Sub-department: Indian Health Service
Base pay: $68,409
Overtime: $0
Other pay: $909
Benefits: $0
Total compensation: $69,318
Pay grade: 07
Work city: Winterhaven
Work county: Imperial
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,409
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 064242025
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Laurie Joaquin works as a Contact Representative for Department of Health and Human Services based in Winterhaven, California. Laurie earned $69,318 in 2024. Their pay grade is 07.

Susan Black

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 32
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Susan Black holds the role of Contact Representative at Department of Health and Human Services based in Shiprock, New Mexico. In 2024, their total compensation was $68,768. Their pay grade is 08.

Clarissa Friday

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: Towaoc
Work county: Montezuma
Work state: Colorado

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 082435083
Length of Service (Years): 30
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Clarissa Friday works as a Contact Representative for Department of Health and Human Services based in Towaoc, Colorado. Clarissa earned $68,768 in 2024. Their pay grade is 08.

Georgia Harvey

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: Whiteriver
Work county: Navajo
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 040565017
Length of Service (Years): 33
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Department of Health and Human Services, Georgia Harvey serves as a Contact Representative based in Whiteriver, Arizona. Their 2024 pay totaled $68,768. They are classified at grade 08.

Natasha Modrow

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: Shiprock
Work county: San Juan
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 350745045
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Natasha Modrow works as a Contact Representative for Department of Health and Human Services based in Shiprock, New Mexico. Natasha earned $68,768 in 2024. Their pay grade is 08.

Leslie Munnell

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: White Earth
Work county: Becker
Work state: Minnesota

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 277555005
Length of Service (Years): 26
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Leslie Munnell holds the role of Contact Representative at Department of Health and Human Services based in White Earth, Minnesota. In 2024, their total compensation was $68,768. Their pay grade is 08.

Carolyn Owyhee

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: Elko
Work county: Elko
Work state: Nevada

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 320075007
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Carolyn Owyhee is a Contact Representative at Department of Health and Human Services based in Elko, Nevada. 2024 total compensation came to $68,768. They are classified at grade 08.

Amberlinda Segaye

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: Chinle
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 040083001
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Amberlinda Segaye is a Contact Representative at Department of Health and Human Services based in Chinle, Arizona. 2024 total compensation came to $68,768. They are classified at grade 08.

Vangie Yoe

Contact Representative/Department of Health and Human Services

2024 total comp

$68,768

Sub-department: Indian Health Service
Base pay: $68,768
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,768
Pay grade: 08
Work city: Chinle
Work county: Apache
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,768
Basic Pay (before locality): $58,867
Country: United States
Duty Station Code: 040083001
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Vangie Yoe is a Contact Representative at Department of Health and Human Services based in Chinle, Arizona. 2024 total compensation came to $68,768. They are classified at grade 08.

Marlene Nez

Contact Representative/Department of Health and Human Services

2024 total comp

$68,414

Sub-department: Indian Health Service
Base pay: $67,664
Overtime: $0
Other pay: $750
Benefits: $0
Total compensation: $68,414
Pay grade: 08
Work city: Gallup
Work county: Mckinley
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $67,664
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 350340031
Length of Service (Years): 20
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Marlene Nez holds the role of Contact Representative at Department of Health and Human Services based in Gallup, New Mexico. In 2024, their total compensation was $68,414. Their pay grade is 08.

Patricia George

Contact Representative/Department of Health and Human Services

2024 total comp

$68,340

Sub-department: Indian Health Service
Base pay: $68,340
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,340
Pay grade: 08
Work city: Moapa
Work county: Clark
Work state: Nevada

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,340
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 320144003
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Patricia George works as a Contact Representative for Department of Health and Human Services based in Moapa, Nevada. Patricia earned $68,340 in 2024. Their pay grade is 08.

Tanya Yellowhair

Contact Representative/Department of Health and Human Services

2024 total comp

$68,049

Sub-department: Indian Health Service
Base pay: $68,049
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $68,049
Pay grade: 08
Work city: Phoenix
Work county: Maricopa
Work state: Arizona

Source-specific fields

Adjusted Basic Pay (incl. locality): $68,049
Basic Pay (before locality): $55,769
Country: United States
Duty Station Code: 040370013
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tanya Yellowhair holds the role of Contact Representative at Department of Health and Human Services based in Phoenix, Arizona. In 2024, their total compensation was $68,049. Their pay grade is 08.