U.S. Federal Government (non-Defense) / Social Security Administration / Contact Representative
Job-title file
Contact Representative
Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.
9,692 employees hold this title in Social Security Administration. Median total compensation for the role is $61,530, below the department median of $92,904.
- Employees
- 9,692
- Total payroll
- $608.7M
- Role median
- $61,530
- Agency median
- $92,904
- Comparison
- Below
What the records show
Role pay distribution
Pay distribution for this role
How total compensation varies among the 9,692 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.
Compared with the local labor market
Contact Representative pay vs. the United States
Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Social Security Administration pays a median base salary of $61,530 for this role, 37% above that figure — about the 87th percentile of local pay for the occupation.
Where Social Security Administration sits in the local pay range
The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Social Security Administration’s median base salary for this role. Both figures are base pay only.
Computed over the 9,636 of 9,692 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.
Median total compensation for this role at Social Security Administration is $61,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare departments
This role across U.S. Federal Government (non-Defense)
Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Social Security Administration, the median of $61,530 ranks #7 of 14.
Highest-paying departments for this role
Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.
Compare jurisdictions
Contact Representative beyond U.S. Federal Government (non-Defense)
This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →
Highest-paying jurisdictions for this role
Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.
Record list
Employees with this title
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No employees match these filters.