U.S. Federal Government (non-Defense) / Social Security Administration / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9,692 employees hold this title in Social Security Administration. Median total compensation for the role is $61,530, below the department median of $92,904.

Employees: 9,692
Total payroll: $608.7M
Role median: $61,530
Agency median: $92,904
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$99,617+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9,692 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Social Security Administration pays a median base salary of $61,530 for this role, 37% above that figure — about the 87th percentile of local pay for the occupation.

Where Social Security Administration sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Social Security Administration median · $61,530

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Social Security Administration’s median base salary for this role. Both figures are base pay only.

Computed over the 9,636 of 9,692 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Social Security Administration is $61,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Social Security Administration, the median of $61,530 ranks #7 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 4

Hernandez Vazquez

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: San Juan
Work state: No Data Reported

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: RQ0930000
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Hernandez Vazquez holds the role of Contact Representative at Social Security Administration based in San Juan, No Data Reported. In 2024, their total compensation was $39,576. Their pay grade is 05.

Abby Wade-Kreier

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Portage
Work county: Columbia
Work state: Wisconsin

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 553830021
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Abby Wade-Kreier holds the role of Contact Representative at Social Security Administration based in Portage, Wisconsin. In 2024, their total compensation was $39,576. Their pay grade is 05.

Thomas Whitney

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Ithaca
Work county: Tompkins
Work state: New York

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 362940109
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Thomas Whitney holds the role of Contact Representative at Social Security Administration based in Ithaca, New York. In 2024, their total compensation was $39,576. Their pay grade is 05.

Mary Wise

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Roanoke
Work county: Roanoke
Work state: Virginia

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 512100770
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mary Wise holds the role of Contact Representative at Social Security Administration based in Roanoke, Virginia. In 2024, their total compensation was $39,576. Their pay grade is 05.

Shantrell Dowell

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Panama City
Work county: Bay
Work state: Florida

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 122450005
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Shantrell Dowell serves as a Contact Representative based in Panama City, Florida. Their 2024 pay totaled $39,576. They are classified at grade 05.

Abbey Robertson

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Ottumwa
Work county: Wapello
Work state: Iowa

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 196490179
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Abbey Robertson holds the role of Contact Representative at Social Security Administration based in Ottumwa, Iowa. In 2024, their total compensation was $39,576. Their pay grade is 05.

Garrett Russell

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Batesville
Work county: Independence
Work state: Arkansas

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 050250063
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Garrett Russell holds the role of Contact Representative at Social Security Administration based in Batesville, Arkansas. In 2024, their total compensation was $39,576. Their pay grade is 05.

Leeann Harris

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Danville
Work county: Boyle
Work state: Kentucky

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 210860021
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Leeann Harris is a Contact Representative at Social Security Administration based in Danville, Kentucky. 2024 total compensation came to $39,576. They are classified at grade 05.

Yazmin Moreno

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Moore
Work county: Cleveland
Work state: Oklahoma

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 403220027
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Yazmin Moreno serves as a Contact Representative based in Moore, Oklahoma. Their 2024 pay totaled $39,576. They are classified at grade 05.

Dominic Miller

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Dominic Miller serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $39,576. They are classified at grade 05.

De Chiosque

Contact Representative/Social Security Administration

2024 total comp

$39,576

Sub-department: Social Security Administration
Base pay: $39,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $39,576
Pay grade: 05
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $39,576
Basic Pay (before locality): $33,878
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, De Chiosque serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $39,576. They are classified at grade 05.

Manuel Vallecillo

Contact Representative/Social Security Administration

2024 total comp

$38,626

Sub-department: Social Security Administration
Base pay: $38,626
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $38,626
Pay grade: 04
Work city: Norcross
Work county: Gwinnett
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $38,626
Basic Pay (before locality): $31,289
Country: United States
Duty Station Code: 133990135
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Manuel Vallecillo holds the role of Contact Representative at Social Security Administration based in Norcross, Georgia. In 2024, their total compensation was $38,626. Their pay grade is 04.

Damian Nieves

Contact Representative/Social Security Administration

2024 total comp

$37,674

Sub-department: Social Security Administration
Base pay: $37,674
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $37,674
Pay grade: 04
Work city: Hialeah
Work county: Miami-Dade
Work state: Florida

Source-specific fields

Adjusted Basic Pay (incl. locality): $37,674
Basic Pay (before locality): $30,280
Country: United States
Duty Station Code: 121340086
Length of Service (Years): 0
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Damian Nieves holds the role of Contact Representative at Social Security Administration based in Hialeah, Florida. In 2024, their total compensation was $37,674. Their pay grade is 04.

Jeremy Jochmann

Contact Representative/Social Security Administration

2024 total comp

$35,373

Sub-department: Social Security Administration
Base pay: $35,373
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $35,373
Pay grade: 04
Work city: Janesville
Work county: Rock
Work state: Wisconsin

Source-specific fields

Adjusted Basic Pay (incl. locality): $35,373
Basic Pay (before locality): $30,280
Country: United States
Duty Station Code: 552320105
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jeremy Jochmann is a Contact Representative at Social Security Administration based in Janesville, Wisconsin. 2024 total compensation came to $35,373. They are classified at grade 04.