U.S. Federal Government (non-Defense) / Social Security Administration / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9,692 employees hold this title in Social Security Administration. Median total compensation for the role is $61,530, below the department median of $92,904.

Employees: 9,692
Total payroll: $608.7M
Role median: $61,530
Agency median: $92,904
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$99,617+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9,692 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Social Security Administration pays a median base salary of $61,530 for this role, 37% above that figure — about the 87th percentile of local pay for the occupation.

Where Social Security Administration sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Social Security Administration median · $61,530

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Social Security Administration’s median base salary for this role. Both figures are base pay only.

Computed over the 9,636 of 9,692 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Social Security Administration is $61,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Social Security Administration, the median of $61,530 ranks #7 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 36

Roger Auer

Contact Representative/Social Security Administration

2024 total comp

$60,027

Sub-department: Social Security Administration
Base pay: $60,027
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,027
Pay grade: 08
Work city: Chico
Work county: Butte
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,027
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 060660007
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Roger Auer serves as a Contact Representative based in Chico, California. Their 2024 pay totaled $60,027. They are classified at grade 08.

May Chang

Contact Representative/Social Security Administration

2024 total comp

$60,027

Sub-department: Social Security Administration
Base pay: $60,027
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,027
Pay grade: 08
Work city: Sacramento South
Work county: Sacramento
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,027
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 063155067
Length of Service (Years): 1
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

May Chang is a Contact Representative at Social Security Administration based in Sacramento South, California. 2024 total compensation came to $60,027. They are classified at grade 08.

Sheila Maes

Contact Representative/Social Security Administration

2024 total comp

$60,027

Sub-department: Social Security Administration
Base pay: $60,027
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,027
Pay grade: 08
Work city: Auburn
Work county: Placer
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,027
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 060200061
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sheila Maes holds the role of Contact Representative at Social Security Administration based in Auburn, California. In 2024, their total compensation was $60,027. Their pay grade is 08.

Baljit Sohal

Contact Representative/Social Security Administration

2024 total comp

$60,027

Sub-department: Social Security Administration
Base pay: $60,027
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,027
Pay grade: 08
Work city: Yuba City
Work county: Sutter
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,027
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 064280101
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Baljit Sohal is a Contact Representative at Social Security Administration based in Yuba City, California. 2024 total compensation came to $60,027. They are classified at grade 08.

Elva Velazquez

Contact Representative/Social Security Administration

2024 total comp

$60,027

Sub-department: Social Security Administration
Base pay: $60,027
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,027
Pay grade: 08
Work city: Roseville
Work county: Placer
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,027
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 063110061
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Elva Velazquez holds the role of Contact Representative at Social Security Administration based in Roseville, California. In 2024, their total compensation was $60,027. Their pay grade is 08.

Joua Yang

Contact Representative/Social Security Administration

2024 total comp

$60,027

Sub-department: Social Security Administration
Base pay: $60,027
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $60,027
Pay grade: 08
Work city: Yuba City
Work county: Sutter
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $60,027
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 064280101
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Joua Yang holds the role of Contact Representative at Social Security Administration based in Yuba City, California. In 2024, their total compensation was $60,027. Their pay grade is 08.

Lillybeth Lugo

Contact Representative/Social Security Administration

2024 total comp

$59,979

Sub-department: Social Security Administration
Base pay: $59,979
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,979
Pay grade: 07
Work city: Lancaster
Work county: Lancaster
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,979
Basic Pay (before locality): $50,360
Country: United States
Duty Station Code: 424180071
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lillybeth Lugo is a Contact Representative at Social Security Administration based in Lancaster, Pennsylvania. 2024 total compensation came to $59,979. They are classified at grade 07.

Anthony Whitesides

Contact Representative/Social Security Administration

2024 total comp

$59,966

Sub-department: Social Security Administration
Base pay: $59,966
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,966
Pay grade: 09
Work city: Asheville
Work county: Buncombe
Work state: North Carolina

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,966
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 370170021
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Anthony Whitesides is a Contact Representative at Social Security Administration based in Asheville, North Carolina. 2024 total compensation came to $59,966. They are classified at grade 09.

Jaime Dunn

Contact Representative/Social Security Administration

2024 total comp

$59,966

Sub-department: Social Security Administration
Base pay: $59,966
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,966
Pay grade: 09
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,966
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Jaime Dunn serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $59,966. They are classified at grade 09.

Juana Garcia

Contact Representative/Social Security Administration

2024 total comp

$59,966

Sub-department: Social Security Administration
Base pay: $59,966
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,966
Pay grade: 09
Work city: Odessa
Work county: Ector
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,966
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 485030135
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Juana Garcia is a Contact Representative at Social Security Administration based in Odessa, Texas. 2024 total compensation came to $59,966. They are classified at grade 09.

Alisha Kravabloski

Contact Representative/Social Security Administration

2024 total comp

$59,966

Sub-department: Social Security Administration
Base pay: $59,966
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,966
Pay grade: 09
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,966
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Alisha Kravabloski is a Contact Representative at Social Security Administration based in Wilkes Barre, Pennsylvania. 2024 total compensation came to $59,966. They are classified at grade 09.

Genevieve Patterson

Contact Representative/Social Security Administration

2024 total comp

$59,966

Sub-department: Social Security Administration
Base pay: $59,966
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,966
Pay grade: 09
Work city: Springfield
Work county: Greene
Work state: Missouri

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,966
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 297460077
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Genevieve Patterson serves as a Contact Representative based in Springfield, Missouri. Their 2024 pay totaled $59,966. They are classified at grade 09.

Harold Price

Contact Representative/Social Security Administration

2024 total comp

$59,966

Sub-department: Social Security Administration
Base pay: $59,966
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,966
Pay grade: 09
Work city: Greenwood
Work county: Greenwood
Work state: South Carolina

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,966
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 451050047
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Harold Price holds the role of Contact Representative at Social Security Administration based in Greenwood, South Carolina. In 2024, their total compensation was $59,966. Their pay grade is 09.

Stephany Salazar

Contact Representative/Social Security Administration

2024 total comp

$59,966

Sub-department: Social Security Administration
Base pay: $59,966
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,966
Pay grade: 09
Work city: Vidalia
Work county: Toombs
Work state: Georgia

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,966
Basic Pay (before locality): $51,332
Country: United States
Duty Station Code: 135700279
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Stephany Salazar serves as a Contact Representative based in Vidalia, Georgia. Their 2024 pay totaled $59,966. They are classified at grade 09.

Angela Childers

Contact Representative/Social Security Administration

2024 total comp

$59,889

Sub-department: Social Security Administration
Base pay: $59,889
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,889
Pay grade: 08
Work city: Visalia
Work county: Tulare
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,889
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 064050107
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angela Childers works as a Contact Representative for Social Security Administration based in Visalia, California. Angela earned $59,889 in 2024. Their pay grade is 08.

Roland Carter

Contact Representative/Social Security Administration

2024 total comp

$59,876

Sub-department: Social Security Administration
Base pay: $59,876
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,876
Pay grade: 06
Work city: Glassboro
Work county: Gloucester
Work state: New Jersey

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,876
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 341150015
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Roland Carter works as a Contact Representative for Social Security Administration based in Glassboro, New Jersey. Roland earned $59,876 in 2024. Their pay grade is 06.

Chrystal Thomas

Contact Representative/Social Security Administration

2024 total comp

$59,876

Sub-department: Social Security Administration
Base pay: $59,876
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,876
Pay grade: 06
Work city: Philadelphia
Work county: Philadelphia
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,876
Basic Pay (before locality): $46,578
Country: United States
Duty Station Code: 426540101
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Chrystal Thomas holds the role of Contact Representative at Social Security Administration based in Philadelphia, Pennsylvania. In 2024, their total compensation was $59,876. Their pay grade is 06.

Arne Lovlie

Contact Representative/Social Security Administration

2024 total comp

$59,874

Sub-department: Social Security Administration
Base pay: $59,874
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,874
Pay grade: 08
Work city: Butler
Work county: Butler
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,874
Basic Pay (before locality): $49,573
Country: United States
Duty Station Code: 421020019
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Arne Lovlie holds the role of Contact Representative at Social Security Administration based in Butler, Pennsylvania. In 2024, their total compensation was $59,874. Their pay grade is 08.

Stephanie Gonterman

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Flint
Work county: Genesee
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 261730049
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Stephanie Gonterman is a Contact Representative at Social Security Administration based in Flint, Michigan. 2024 total compensation came to $59,869. They are classified at grade 08.

Spencer Davis

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Detroit
Work county: Wayne
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 261260163
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Spencer Davis holds the role of Contact Representative at Social Security Administration based in Detroit, Michigan. In 2024, their total compensation was $59,869. Their pay grade is 08.

Leshia Banks

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Detroit
Work county: Wayne
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 261260163
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Leshia Banks is a Contact Representative at Social Security Administration based in Detroit, Michigan. 2024 total compensation came to $59,869. They are classified at grade 08.

Crenesha Foster

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Ann Arbor
Work county: Washtenaw
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 260150161
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Crenesha Foster works as a Contact Representative for Social Security Administration based in Ann Arbor, Michigan. Crenesha earned $59,869 in 2024. Their pay grade is 08.

Jhanay Lake

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Detroit
Work county: Wayne
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 261260163
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jhanay Lake holds the role of Contact Representative at Social Security Administration based in Detroit, Michigan. In 2024, their total compensation was $59,869. Their pay grade is 08.

Kathy Schmittler

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Sterling Heights
Work county: Macomb
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 264731099
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kathy Schmittler holds the role of Contact Representative at Social Security Administration based in Sterling Heights, Michigan. In 2024, their total compensation was $59,869. Their pay grade is 08.

A'Janae Williams

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Sterling Heights
Work county: Macomb
Work state: Michigan

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $46,475
Country: United States
Duty Station Code: 264731099
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

A'Janae Williams works as a Contact Representative for Social Security Administration based in Sterling Heights, Michigan. A'Janae earned $59,869 in 2024. Their pay grade is 08.

Mercedes Ward

Contact Representative/Social Security Administration

2024 total comp

$59,869

Sub-department: Social Security Administration
Base pay: $59,869
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,869
Pay grade: 08
Work city: Reno
Work county: Washoe
Work state: Nevada

Source-specific fields

Adjusted Basic Pay (incl. locality): $59,869
Basic Pay (before locality): $51,122
Country: United States
Duty Station Code: 320170031
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mercedes Ward is a Contact Representative at Social Security Administration based in Reno, Nevada. 2024 total compensation came to $59,869. They are classified at grade 08.