U.S. Federal Government (non-Defense) / Social Security Administration / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9,692 employees hold this title in Social Security Administration. Median total compensation for the role is $61,530, below the department median of $92,904.

Employees: 9,692
Total payroll: $608.7M
Role median: $61,530
Agency median: $92,904
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$99,617+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9,692 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Social Security Administration pays a median base salary of $61,530 for this role, 37% above that figure — about the 87th percentile of local pay for the occupation.

Where Social Security Administration sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Social Security Administration median · $61,530

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Social Security Administration’s median base salary for this role. Both figures are base pay only.

Computed over the 9,636 of 9,692 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Social Security Administration is $61,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Social Security Administration, the median of $61,530 ranks #7 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 30

Toni Robinson

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Richmond
Work county: Contra Costa
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063010013
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Toni Robinson holds the role of Contact Representative at Social Security Administration based in Richmond, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Fitzpatric Roundtree

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Oakland
Work county: Alameda
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 062480001
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Fitzpatric Roundtree serves as a Contact Representative based in Oakland, California. Their 2024 pay totaled $69,832. They are classified at grade 08.

Angelica San Diego

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Angelica San Diego holds the role of Contact Representative at Social Security Administration based in Salinas, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Catalina San Diego

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Catalina San Diego serves as a Contact Representative based in Salinas, California. Their 2024 pay totaled $69,832. They are classified at grade 08.

Diana Searight

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Diana Searight holds the role of Contact Representative at Social Security Administration based in Salinas, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Rebecca Shepard

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Rebecca Shepard holds the role of Contact Representative at Social Security Administration based in Salinas, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Larissa Sianez

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Oakland
Work county: Alameda
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 062480001
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Larissa Sianez serves as a Contact Representative based in Oakland, California. Their 2024 pay totaled $69,832. They are classified at grade 08.

Ava Siufanua

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Richmond
Work county: Contra Costa
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063010013
Length of Service (Years): 12
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ava Siufanua holds the role of Contact Representative at Social Security Administration based in Richmond, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Gilbert Stone

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Santa Rosa
Work county: Sonoma
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063490097
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Gilbert Stone holds the role of Contact Representative at Social Security Administration based in Santa Rosa, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Erlinda Tayeh

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Erlinda Tayeh holds the role of Contact Representative at Social Security Administration based in Salinas, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Jennifer Valdez

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jennifer Valdez works as a Contact Representative for Social Security Administration based in Salinas, California. Jennifer earned $69,832 in 2024. Their pay grade is 08.

Tammy Valderrama

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tammy Valderrama is a Contact Representative at Social Security Administration based in Salinas, California. 2024 total compensation came to $69,832. They are classified at grade 08.

Bao Vang

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 5
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Bao Vang works as a Contact Representative for Social Security Administration based in Salinas, California. Bao earned $69,832 in 2024. Their pay grade is 08.

Rachelle Williams

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Stockton
Work county: San Joaquin
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063770077
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Rachelle Williams holds the role of Contact Representative at Social Security Administration based in Stockton, California. In 2024, their total compensation was $69,832. Their pay grade is 08.

Yengshai Xiong

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Merced
Work county: Merced
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 062150047
Length of Service (Years): 4
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Yengshai Xiong serves as a Contact Representative based in Merced, California. Their 2024 pay totaled $69,832. They are classified at grade 08.

Juan Zamora

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Richmond
Work county: Contra Costa
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063010013
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Juan Zamora is a Contact Representative at Social Security Administration based in Richmond, California. 2024 total compensation came to $69,832. They are classified at grade 08.

Quintero Lustre

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Quintero Lustre is a Contact Representative at Social Security Administration based in Salinas, California. 2024 total compensation came to $69,832. They are classified at grade 08.

Darnell Carrington

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Richmond
Work county: Contra Costa
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063010013
Length of Service (Years): 3
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Darnell Carrington serves as a Contact Representative based in Richmond, California. Their 2024 pay totaled $69,832. They are classified at grade 08.

Teresa Ornelas

Contact Representative/Social Security Administration

2024 total comp

$69,832

Sub-department: Social Security Administration
Base pay: $69,832
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,832
Pay grade: 08
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,832
Basic Pay (before locality): $48,024
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 2
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Teresa Ornelas is a Contact Representative at Social Security Administration based in Salinas, California. 2024 total compensation came to $69,832. They are classified at grade 08.

Robert Diffendal

Contact Representative/Social Security Administration

2024 total comp

$69,813

Sub-department: Social Security Administration
Base pay: $69,813
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,813
Pay grade: 08
Work city: Chillicothe
Work county: Ross
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,813
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 391580141
Length of Service (Years): 32
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Robert Diffendal is a Contact Representative at Social Security Administration based in Chillicothe, Ohio. 2024 total compensation came to $69,813. They are classified at grade 08.

Tisha Chow

Contact Representative/Social Security Administration

2024 total comp

$69,808

Sub-department: Social Security Administration
Base pay: $69,808
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,808
Pay grade: 08
Work city: Honolulu
Work county: Honolulu
Work state: Hawaii

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,808
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 152400003
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tisha Chow holds the role of Contact Representative at Social Security Administration based in Honolulu, Hawaii. In 2024, their total compensation was $69,808. Their pay grade is 08.

Brian Belton

Contact Representative/Social Security Administration

2024 total comp

$69,750

Sub-department: Social Security Administration
Base pay: $69,750
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,750
Pay grade: 08
Work city: Cincinnati
Work county: Hamilton
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,750
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 391610061
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Brian Belton holds the role of Contact Representative at Social Security Administration based in Cincinnati, Ohio. In 2024, their total compensation was $69,750. Their pay grade is 08.

Shawn Saunders

Contact Representative/Social Security Administration

2024 total comp

$69,750

Sub-department: Social Security Administration
Base pay: $69,750
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,750
Pay grade: 08
Work city: Maysville
Work county: Mason
Work state: Kentucky

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,750
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 212210161
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Shawn Saunders is a Contact Representative at Social Security Administration based in Maysville, Kentucky. 2024 total compensation came to $69,750. They are classified at grade 08.

Gwendolyn Starks

Contact Representative/Social Security Administration

2024 total comp

$69,750

Sub-department: Social Security Administration
Base pay: $69,750
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,750
Pay grade: 08
Work city: Cincinnati
Work county: Hamilton
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,750
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 391610061
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Gwendolyn Starks holds the role of Contact Representative at Social Security Administration based in Cincinnati, Ohio. In 2024, their total compensation was $69,750. Their pay grade is 08.

Donna Winston

Contact Representative/Social Security Administration

2024 total comp

$69,750

Sub-department: Social Security Administration
Base pay: $69,750
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,750
Pay grade: 08
Work city: Cincinnati
Work county: Hamilton
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,750
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 391610061
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Donna Winston is a Contact Representative at Social Security Administration based in Cincinnati, Ohio. 2024 total compensation came to $69,750. They are classified at grade 08.

Eric Zerges

Contact Representative/Social Security Administration

2024 total comp

$69,750

Sub-department: Social Security Administration
Base pay: $69,750
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $69,750
Pay grade: 08
Work city: Cincinnati
Work county: Hamilton
Work state: Ohio

Source-specific fields

Adjusted Basic Pay (incl. locality): $69,750
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 391610061
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Eric Zerges serves as a Contact Representative based in Cincinnati, Ohio. Their 2024 pay totaled $69,750. They are classified at grade 08.