U.S. Federal Government (non-Defense) / Social Security Administration / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9,692 employees hold this title in Social Security Administration. Median total compensation for the role is $61,530, below the department median of $92,904.

Employees: 9,692
Total payroll: $608.7M
Role median: $61,530
Agency median: $92,904
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$99,617+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9,692 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Social Security Administration pays a median base salary of $61,530 for this role, 37% above that figure — about the 87th percentile of local pay for the occupation.

Where Social Security Administration sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Social Security Administration median · $61,530

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Social Security Administration’s median base salary for this role. Both figures are base pay only.

Computed over the 9,636 of 9,692 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Social Security Administration is $61,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Social Security Administration, the median of $61,530 ranks #7 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 16

Kenneth Randall

Contact Representative/Social Security Administration

2024 total comp

$74,785

Sub-department: Social Security Administration
Base pay: $74,785
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,785
Pay grade: 09
Work city: Philadelphia
Work county: Philadelphia
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,785
Basic Pay (before locality): $58,176
Country: United States
Duty Station Code: 426540101
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kenneth Randall works as a Contact Representative for Social Security Administration based in Philadelphia, Pennsylvania. Kenneth earned $74,785 in 2024. Their pay grade is 09.

Robert Boyd

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Robert Boyd is a Contact Representative at Social Security Administration based in Chicago, Illinois. 2024 total compensation came to $74,748. They are classified at grade 08.

Sandra Barrios

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Sandra Barrios serves as a Contact Representative based in Chicago, Illinois. Their 2024 pay totaled $74,748. They are classified at grade 08.

Robert Calloway

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 23
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Robert Calloway holds the role of Contact Representative at Social Security Administration based in Chicago, Illinois. In 2024, their total compensation was $74,748. Their pay grade is 08.

Beverly Buick

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Beverly Buick serves as a Contact Representative based in Chicago, Illinois. Their 2024 pay totaled $74,748. They are classified at grade 08.

Cecilia Abrego

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cecilia Abrego holds the role of Contact Representative at Social Security Administration based in Chicago, Illinois. In 2024, their total compensation was $74,748. Their pay grade is 08.

Patricia Arroyo

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Patricia Arroyo is a Contact Representative at Social Security Administration based in Chicago, Illinois. 2024 total compensation came to $74,748. They are classified at grade 08.

Cipriano Carrasco

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 17
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Cipriano Carrasco works as a Contact Representative for Social Security Administration based in Chicago, Illinois. Cipriano earned $74,748 in 2024. Their pay grade is 08.

Latasha Coates

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Latasha Coates is a Contact Representative at Social Security Administration based in Chicago, Illinois. 2024 total compensation came to $74,748. They are classified at grade 08.

Elaine Gray-Dixon

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Elaine Gray-Dixon works as a Contact Representative for Social Security Administration based in Chicago, Illinois. Elaine earned $74,748 in 2024. Their pay grade is 08.

Gloria Lamar

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Gloria Lamar holds the role of Contact Representative at Social Security Administration based in Chicago, Illinois. In 2024, their total compensation was $74,748. Their pay grade is 08.

Randy Mack

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Randy Mack is a Contact Representative at Social Security Administration based in Chicago, Illinois. 2024 total compensation came to $74,748. They are classified at grade 08.

Eric Taylor

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Eric Taylor serves as a Contact Representative based in Chicago, Illinois. Their 2024 pay totaled $74,748. They are classified at grade 08.

Larita Murry

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 11
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Larita Murry works as a Contact Representative for Social Security Administration based in Chicago, Illinois. Larita earned $74,748 in 2024. Their pay grade is 08.

Junene Norman

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Junene Norman works as a Contact Representative for Social Security Administration based in Chicago, Illinois. Junene earned $74,748 in 2024. Their pay grade is 08.

Antoinette Sullivan

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Antoinette Sullivan holds the role of Contact Representative at Social Security Administration based in Chicago, Illinois. In 2024, their total compensation was $74,748. Their pay grade is 08.

Lisa Sweeney

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lisa Sweeney works as a Contact Representative for Social Security Administration based in Chicago, Illinois. Lisa earned $74,748 in 2024. Their pay grade is 08.

Antonia Tobias

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Antonia Tobias holds the role of Contact Representative at Social Security Administration based in Chicago, Illinois. In 2024, their total compensation was $74,748. Their pay grade is 08.

Azhar Zaidi

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Mount Prospect
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 175870031
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Azhar Zaidi is a Contact Representative at Social Security Administration based in Mount Prospect, Illinois. 2024 total compensation came to $74,748. They are classified at grade 08.

Veronica Cowan

Contact Representative/Social Security Administration

2024 total comp

$74,748

Sub-department: Social Security Administration
Base pay: $74,748
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,748
Pay grade: 08
Work city: Chicago
Work county: Cook
Work state: Illinois

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,748
Basic Pay (before locality): $57,318
Country: United States
Duty Station Code: 171670031
Length of Service (Years): 27
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Veronica Cowan works as a Contact Representative for Social Security Administration based in Chicago, Illinois. Veronica earned $74,748 in 2024. Their pay grade is 08.

Abby Jensen

Contact Representative/Social Security Administration

2024 total comp

$74,736

Sub-department: Social Security Administration
Base pay: $74,736
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,736
Pay grade: 09
Work city: Albuquerque
Work county: Bernalillo
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $74,736
Basic Pay (before locality): $63,309
Country: United States
Duty Station Code: 350030001
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Abby Jensen works as a Contact Representative for Social Security Administration based in Albuquerque, New Mexico. Abby earned $74,736 in 2024. Their pay grade is 09.