U.S. Federal Government (non-Defense) / Social Security Administration / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9,692 employees hold this title in Social Security Administration. Median total compensation for the role is $61,530, below the department median of $92,904.

Employees: 9,692
Total payroll: $608.7M
Role median: $61,530
Agency median: $92,904
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$99,617+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9,692 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Social Security Administration pays a median base salary of $61,530 for this role, 37% above that figure — about the 87th percentile of local pay for the occupation.

Where Social Security Administration sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Social Security Administration median · $61,530

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Social Security Administration’s median base salary for this role. Both figures are base pay only.

Computed over the 9,636 of 9,692 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Social Security Administration is $61,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Social Security Administration, the median of $61,530 ranks #7 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 2

Jennifer Wiggins

Contact Representative/Social Security Administration

2024 total comp

$90,806

Sub-department: Social Security Administration
Base pay: $90,806
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,806
Pay grade: 12
Work city: Albuquerque
Work county: Bernalillo
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,806
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 350030001
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jennifer Wiggins is a Contact Representative at Social Security Administration based in Albuquerque, New Mexico. 2024 total compensation came to $90,806. They are classified at grade 12.

Danielle Chavez

Contact Representative/Social Security Administration

2024 total comp

$90,806

Sub-department: Social Security Administration
Base pay: $90,806
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,806
Pay grade: 12
Work city: Albuquerque
Work county: Bernalillo
Work state: New Mexico

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,806
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 350030001
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Danielle Chavez serves as a Contact Representative based in Albuquerque, New Mexico. Their 2024 pay totaled $90,806. They are classified at grade 12.

Ashley Elliott

Contact Representative/Social Security Administration

2024 total comp

$90,699

Sub-department: Social Security Administration
Base pay: $90,699
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,699
Pay grade: 12
Work city: Birmingham
Work county: Jefferson
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,699
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 010350073
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ashley Elliott holds the role of Contact Representative at Social Security Administration based in Birmingham, Alabama. In 2024, their total compensation was $90,699. Their pay grade is 12.

Ashley Birmingham

Contact Representative/Social Security Administration

2024 total comp

$90,699

Sub-department: Social Security Administration
Base pay: $90,699
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,699
Pay grade: 12
Work city: Birmingham
Work county: Jefferson
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,699
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 010350073
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Ashley Birmingham is a Contact Representative at Social Security Administration based in Birmingham, Alabama. 2024 total compensation came to $90,699. They are classified at grade 12.

Lasharn Faush

Contact Representative/Social Security Administration

2024 total comp

$90,699

Sub-department: Social Security Administration
Base pay: $90,699
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,699
Pay grade: 12
Work city: Birmingham
Work county: Jefferson
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,699
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 010350073
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lasharn Faush is a Contact Representative at Social Security Administration based in Birmingham, Alabama. 2024 total compensation came to $90,699. They are classified at grade 12.

Djanae Jones

Contact Representative/Social Security Administration

2024 total comp

$90,699

Sub-department: Social Security Administration
Base pay: $90,699
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,699
Pay grade: 12
Work city: Birmingham
Work county: Jefferson
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,699
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 010350073
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Djanae Jones holds the role of Contact Representative at Social Security Administration based in Birmingham, Alabama. In 2024, their total compensation was $90,699. Their pay grade is 12.

Jeffrey Martin

Contact Representative/Social Security Administration

2024 total comp

$90,699

Sub-department: Social Security Administration
Base pay: $90,699
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,699
Pay grade: 12
Work city: Birmingham
Work county: Jefferson
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,699
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 010350073
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jeffrey Martin holds the role of Contact Representative at Social Security Administration based in Birmingham, Alabama. In 2024, their total compensation was $90,699. Their pay grade is 12.

Eric Zinnerman

Contact Representative/Social Security Administration

2024 total comp

$90,699

Sub-department: Social Security Administration
Base pay: $90,699
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,699
Pay grade: 12
Work city: Birmingham
Work county: Jefferson
Work state: Alabama

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,699
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 010350073
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Eric Zinnerman holds the role of Contact Representative at Social Security Administration based in Birmingham, Alabama. In 2024, their total compensation was $90,699. Their pay grade is 12.

Jerry Brown

Contact Representative/Social Security Administration

2024 total comp

$90,647

Sub-department: Social Security Administration
Base pay: $90,647
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,647
Pay grade: 09
Work city: Los Angeles
Work county: Los Angeles
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,647
Basic Pay (before locality): $66,731
Country: United States
Duty Station Code: 061980037
Length of Service (Years): 21
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Jerry Brown serves as a Contact Representative based in Los Angeles, California. Their 2024 pay totaled $90,647. They are classified at grade 09.

Richard Fernandez

Contact Representative/Social Security Administration

2024 total comp

$90,647

Sub-department: Social Security Administration
Base pay: $90,647
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,647
Pay grade: 09
Work city: Fontana
Work county: San Bernardino
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,647
Basic Pay (before locality): $66,731
Country: United States
Duty Station Code: 061305071
Length of Service (Years): 29
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Richard Fernandez is a Contact Representative at Social Security Administration based in Fontana, California. 2024 total compensation came to $90,647. They are classified at grade 09.

James Donovan

Contact Representative/Social Security Administration

2024 total comp

$90,393

Sub-department: Social Security Administration
Base pay: $90,393
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,393
Pay grade: 10
Work city: Baltimore
Work county: Baltimore
Work state: Maryland

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,393
Basic Pay (before locality): $67,832
Country: United States
Duty Station Code: 240050510
Length of Service (Years): 14
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

James Donovan is a Contact Representative at Social Security Administration based in Baltimore, Maryland. 2024 total compensation came to $90,393. They are classified at grade 10.

Arnold Pugh

Contact Representative/Social Security Administration

2024 total comp

$90,393

Sub-department: Social Security Administration
Base pay: $90,393
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,393
Pay grade: 10
Work city: Baltimore
Work county: Baltimore
Work state: Maryland

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,393
Basic Pay (before locality): $67,832
Country: United States
Duty Station Code: 240050510
Length of Service (Years): 16
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Arnold Pugh holds the role of Contact Representative at Social Security Administration based in Baltimore, Maryland. In 2024, their total compensation was $90,393. Their pay grade is 10.

Felicia Whitt

Contact Representative/Social Security Administration

2024 total comp

$90,393

Sub-department: Social Security Administration
Base pay: $90,393
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,393
Pay grade: 10
Work city: Baltimore
Work county: Baltimore
Work state: Maryland

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,393
Basic Pay (before locality): $67,832
Country: United States
Duty Station Code: 240050510
Length of Service (Years): 25
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Felicia Whitt is a Contact Representative at Social Security Administration based in Baltimore, Maryland. 2024 total compensation came to $90,393. They are classified at grade 10.

Sharmainejoyce Dizon

Contact Representative/Social Security Administration

2024 total comp

$90,310

Sub-department: Social Security Administration
Base pay: $90,310
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,310
Pay grade: 11
Work city: Oakland
Work county: Alameda
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,310
Basic Pay (before locality): $62,107
Country: United States
Duty Station Code: 062480001
Length of Service (Years): 6
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Sharmainejoyce Dizon serves as a Contact Representative based in Oakland, California. Their 2024 pay totaled $90,310. They are classified at grade 11.

Jennifer Ipong

Contact Representative/Social Security Administration

2024 total comp

$90,310

Sub-department: Social Security Administration
Base pay: $90,310
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $90,310
Pay grade: 11
Work city: Salinas
Work county: Monterey
Work state: California

Source-specific fields

Adjusted Basic Pay (incl. locality): $90,310
Basic Pay (before locality): $62,107
Country: United States
Duty Station Code: 063180053
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jennifer Ipong holds the role of Contact Representative at Social Security Administration based in Salinas, California. In 2024, their total compensation was $90,310. Their pay grade is 11.

Sylvia Palomares

Contact Representative/Social Security Administration

2024 total comp

$89,900

Sub-department: Social Security Administration
Base pay: $89,900
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,900
Pay grade: 09
Work city: Houston
Work county: Harris
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,900
Basic Pay (before locality): $66,731
Country: United States
Duty Station Code: 483280201
Length of Service (Years): 27
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Sylvia Palomares holds the role of Contact Representative at Social Security Administration based in Houston, Texas. In 2024, their total compensation was $89,900. Their pay grade is 09.

Naomi Pena

Contact Representative/Social Security Administration

2024 total comp

$89,900

Sub-department: Social Security Administration
Base pay: $89,900
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,900
Pay grade: 09
Work city: Houston
Work county: Harris
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,900
Basic Pay (before locality): $66,731
Country: United States
Duty Station Code: 483280201
Length of Service (Years): 22
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Naomi Pena holds the role of Contact Representative at Social Security Administration based in Houston, Texas. In 2024, their total compensation was $89,900. Their pay grade is 09.

Alicia Rutledge

Contact Representative/Social Security Administration

2024 total comp

$89,900

Sub-department: Social Security Administration
Base pay: $89,900
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,900
Pay grade: 09
Work city: Houston
Work county: Harris
Work state: Texas

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,900
Basic Pay (before locality): $66,731
Country: United States
Duty Station Code: 483280201
Length of Service (Years): 17
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Alicia Rutledge is a Contact Representative at Social Security Administration based in Houston, Texas. 2024 total compensation came to $89,900. They are classified at grade 09.

Jaime Colarusso

Contact Representative/Social Security Administration

2024 total comp

$89,860

Sub-department: Social Security Administration
Base pay: $89,860
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,860
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,860
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jaime Colarusso works as a Contact Representative for Social Security Administration based in Wilkes Barre, Pennsylvania. Jaime earned $89,860 in 2024. Their pay grade is 12.

Kristen Jones

Contact Representative/Social Security Administration

2024 total comp

$89,860

Sub-department: Social Security Administration
Base pay: $89,860
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,860
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,860
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Kristen Jones works as a Contact Representative for Social Security Administration based in Wilkes Barre, Pennsylvania. Kristen earned $89,860 in 2024. Their pay grade is 12.

Nicole Swicklik

Contact Representative/Social Security Administration

2024 total comp

$89,860

Sub-department: Social Security Administration
Base pay: $89,860
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,860
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,860
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 8
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Nicole Swicklik serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $89,860. They are classified at grade 12.

Noreen Mitchell

Contact Representative/Social Security Administration

2024 total comp

$89,860

Sub-department: Social Security Administration
Base pay: $89,860
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $89,860
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $89,860
Basic Pay (before locality): $76,922
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Noreen Mitchell works as a Contact Representative for Social Security Administration based in Wilkes Barre, Pennsylvania. Noreen earned $89,860 in 2024. Their pay grade is 12.