U.S. Federal Government (non-Defense) / Social Security Administration / Contact Representative

Job-title file

Contact Representative

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

9,692 employees hold this title in Social Security Administration. Median total compensation for the role is $61,530, below the department median of $92,904.

Employees: 9,692
Total payroll: $608.7M
Role median: $61,530
Agency median: $92,904
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$0$99,617+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9,692 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Contact Representative pay vs. the United States

Across all employers in the United States, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Social Security Administration pays a median base salary of $61,530 for this role, 37% above that figure — about the 87th percentile of local pay for the occupation.

Where Social Security Administration sits in the local pay range

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Social Security Administration median · $61,530

The bar is the range of annual wages for Customer Service Representatives across every employer in the United States, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Social Security Administration’s median base salary for this role. Both figures are base pay only.

Computed over the 9,636 of 9,692 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Social Security Administration is $61,530, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across U.S. Federal Government (non-Defense)

Contact Representative is held in 14 U.S. Federal Government (non-Defense) departments. In Social Security Administration, the median of $61,530 ranks #7 of 14.

Highest-paying departments for this role

Office of Navajo and Hopi Indian Relocation

$89,318 · 1

Department of State

$73,120 · 4

Small Business Administration

$68,125 · 3

Selective Service System

$66,668 · 18

Department of Labor

$66,604 · 8

Department of Agriculture

$63,883 · 12

Department of Health and Human Services

$59,907 · 243

Department of Homeland Security

$57,999 · 3

Equal Employment Opportunity Commission

$56,508 · 42

Department of Veterans Affairs

$55,562 · 1,294

Armed Forces Retirement Home

$51,164 · 1

Office of Personnel Management

$50,687 · 362

Median total compensation for the Contact Representative role in other U.S. Federal Government (non-Defense)departments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Contact Representative beyond U.S. Federal Government (non-Defense)

This role is reported in 2 jurisdictions. In U.S. Federal Government (non-Defense), the median of $60,278 ranks #2 of 2. See Contact Representative across all of U.S. Federal Government (non-Defense) →

Highest-paying jurisdictions for this role

District of Columbia

$65,513 · 29

Median total compensation for comparable Contact Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 7

L La Susan

Contact Representative/Social Security Administration

2024 total comp

$95,694

Sub-department: Social Security Administration
Base pay: $95,694
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,694
Pay grade: 12
Work city: Philadelphia
Work county: Philadelphia
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,694
Basic Pay (before locality): $74,441
Country: United States
Duty Station Code: 426540101
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

L La Susan holds the role of Contact Representative at Social Security Administration based in Philadelphia, Pennsylvania. In 2024, their total compensation was $95,694. Their pay grade is 12.

Mark Turner

Contact Representative/Social Security Administration

2024 total comp

$95,694

Sub-department: Social Security Administration
Base pay: $95,694
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,694
Pay grade: 12
Work city: Philadelphia
Work county: Philadelphia
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,694
Basic Pay (before locality): $74,441
Country: United States
Duty Station Code: 426540101
Length of Service (Years): 17
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mark Turner holds the role of Contact Representative at Social Security Administration based in Philadelphia, Pennsylvania. In 2024, their total compensation was $95,694. Their pay grade is 12.

Jeremy Laporte

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Jeremy Laporte is a Contact Representative at Social Security Administration based in Wilkes Barre, Pennsylvania. 2024 total compensation came to $95,657. They are classified at grade 12.

Mildred Ortiz

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: San Juan
Work state: No Data Reported

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: RQ0930000
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mildred Ortiz works as a Contact Representative for Social Security Administration based in San Juan, No Data Reported. Mildred earned $95,657 in 2024. Their pay grade is 12.

Christopher Collis

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Christopher Collis serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $95,657. They are classified at grade 12.

Christopher Baloga

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christopher Baloga works as a Contact Representative for Social Security Administration based in Wilkes Barre, Pennsylvania. Christopher earned $95,657 in 2024. Their pay grade is 12.

David Baron

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 18
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

David Baron holds the role of Contact Representative at Social Security Administration based in Wilkes Barre, Pennsylvania. In 2024, their total compensation was $95,657. Their pay grade is 12.

Eileen Brand

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Eileen Brand serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $95,657. They are classified at grade 12.

Michele Corcoran

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 28
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Michele Corcoran holds the role of Contact Representative at Social Security Administration based in Wilkes Barre, Pennsylvania. In 2024, their total compensation was $95,657. Their pay grade is 12.

Stephen Eberle

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 9
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Stephen Eberle serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $95,657. They are classified at grade 12.

Mary Graham

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 17
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mary Graham holds the role of Contact Representative at Social Security Administration based in Wilkes Barre, Pennsylvania. In 2024, their total compensation was $95,657. Their pay grade is 12.

Christine Kittrick

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Christine Kittrick works as a Contact Representative for Social Security Administration based in Wilkes Barre, Pennsylvania. Christine earned $95,657 in 2024. Their pay grade is 12.

Donna Perhach

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 15
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

At Social Security Administration, Donna Perhach serves as a Contact Representative based in Wilkes Barre, Pennsylvania. Their 2024 pay totaled $95,657. They are classified at grade 12.

Suzanne Price-Fisher

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 29
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Suzanne Price-Fisher is a Contact Representative at Social Security Administration based in Wilkes Barre, Pennsylvania. 2024 total compensation came to $95,657. They are classified at grade 12.

Mary Robbins

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 28
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Mary Robbins works as a Contact Representative for Social Security Administration based in Wilkes Barre, Pennsylvania. Mary earned $95,657 in 2024. Their pay grade is 12.

Lebron Soto

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: San Juan
Work state: No Data Reported

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: RQ0930000
Length of Service (Years): 26
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Lebron Soto works as a Contact Representative for Social Security Administration based in San Juan, No Data Reported. Lebron earned $95,657 in 2024. Their pay grade is 12.

Tony Puzzetti

Contact Representative/Social Security Administration

2024 total comp

$95,657

Sub-department: Social Security Administration
Base pay: $95,657
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $95,657
Pay grade: 12
Work city: Wilkes Barre
Work county: Luzerne
Work state: Pennsylvania

Source-specific fields

Adjusted Basic Pay (incl. locality): $95,657
Basic Pay (before locality): $81,884
Country: United States
Duty Station Code: 429340079
Length of Service (Years): 13
Occupation Code (OPM): 0962
Pay Plan (OPM): GS

Tony Puzzetti is a Contact Representative at Social Security Administration based in Wilkes Barre, Pennsylvania. 2024 total compensation came to $95,657. They are classified at grade 12.