Call Center Operations Manager

Lead staff and operations — set priorities, allocate resources, and oversee program delivery.

3 employees hold this title in M-R Information Technology. Median total compensation for the role is $54,351, above the department median of $48,587.

Employees: 3
Total payroll: $174.3K
Role median: $54,351
Agency median: $48,587
Comparison: Above

Compare departments

This role across City of Baltimore

Call Center Operations Manager is held in 7 City of Baltimore departments. In M-R Information Technology, the median of $54,351 ranks #7 of 7.

Highest-paying departments for this role

Police Department

$107,800 · 2

Fire Department (604)

$92,615 · 1

Police Department (372)

$83,422 · 1

M-R Information Technology (302)

$70,109 · 1

M-R Information Technology (002)

$65,971 · 2

M-R Information Technology (301)

$54,731 · 1

Median total compensation for the Call Center Operations Manager role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Nora Hall

Call Center Operations Manager/M-R Information Technology

2014 total comp

$66,041

Base pay: $66,041
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,041
Hire date: 1985-12-10

Source-specific fields

Agencyid: A40
Annualsalary: 66700
Employee ID: 56734

At M-R Information Technology, Nora Hall serves as a Call Center Operations Manager. Hired in 1985, they have about 29 years of service. Their 2014 pay totaled $66,041.

Nelson Eaton

Call Center Operations Manager/M-R Information Technology

2014 total comp

$54,351

Base pay: $54,351
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,351
Hire date: 2002-12-02

Source-specific fields

Agencyid: A40
Annualsalary: 55000
Employee ID: 54628

Nelson Eaton works as a Call Center Operations Manager for M-R Information Technology. Their tenure dates to 2002, about 12 years. Nelson earned $54,351 in 2014.

Tatiana Jones

Call Center Operations Manager/M-R Information Technology

2014 total comp

$53,933

Base pay: $53,933
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $53,933
Hire date: 2005-01-31

Source-specific fields

Agencyid: A40
Annualsalary: 55000
Employee ID: 59046

Tatiana Jones is a Call Center Operations Manager at M-R Information Technology. They have served since 2005 (about 9 years). 2014 total compensation came to $53,933.