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City of Baltimore / Public Works - Water & Waste Water / 34270 - Www Customer Care Analyst I

Job-title file

34270 - Www Customer Care Analyst I

Collect and analyze data to inform decisions, produce reports, and identify trends.

20 employees hold this title in Public Works - Water & Waste Water. Median total compensation for the role is $46,061, below the department median of $76,741.

Employees
20
Total payroll
$931K
Role median
$46,061
Agency median
$76,741
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$34,629$60,221+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 20 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Darnell Stokes

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$62,486
Base pay
$62,486
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,486
Hire date
2022-03-19

Source-specific fields

Agencyid
A50
Annualsalary
44562
Employee ID
261373

Darnell Stokes is a 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2022, they have about 2 years of service. 2024 total compensation came to $62,486.

Shanta Satterfield

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$56,524
Base pay
$56,524
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,524
Hire date
2017-01-17

Source-specific fields

Agencyid
A50
Annualsalary
48695
Employee ID
260148

Shanta Satterfield holds the role of 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2017, about 7 years. In 2024, their total compensation was $56,524.

Kevin Mabrey

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$54,225
Base pay
$54,225
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,225
Hire date
2008-05-12

Source-specific fields

Agencyid
A50
Annualsalary
56467.54
Employee ID
256353

Kevin Mabrey works as a 34270 - Www Customer Care Analyst I for Public Works - Water & Waste Water. Their tenure dates to 2008, about 16 years. Kevin earned $54,225 in 2024.

Denise Robinson

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$50,063
Base pay
$50,063
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,063
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
48695
Employee ID
259646

Denise Robinson holds the role of 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2016, they have about 8 years of service. In 2024, their total compensation was $50,063.

James Capehart

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$49,861
Base pay
$49,861
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,861
Hire date
2011-10-06

Source-specific fields

Agencyid
A50
Annualsalary
50709.77
Employee ID
249050

At Public Works - Water & Waste Water, James Capehart serves as a 34270 - Www Customer Care Analyst I. They have served since 2011 (about 13 years). Their 2024 pay totaled $49,861.

Jermonni Deal

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$49,688
Base pay
$49,688
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,688
Hire date
2014-05-29

Source-specific fields

Agencyid
A50
Annualsalary
51926.77
Employee ID
250516

At Public Works - Water & Waste Water, Jermonni Deal serves as a 34270 - Www Customer Care Analyst I. They have served since 2014 (about 10 years). Their 2024 pay totaled $49,688.

Gary Davis

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$48,378
Base pay
$48,378
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,378
Hire date
2023-06-10

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
250386

At Public Works - Water & Waste Water, Gary Davis serves as a 34270 - Www Customer Care Analyst I. Hired in 2023, they have about a year of service. Their 2024 pay totaled $48,378.

Margaret Williams

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$47,711
Base pay
$47,711
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,711
Hire date
2018-08-11

Source-specific fields

Agencyid
A50
Annualsalary
48695
Employee ID
263286

At Public Works - Water & Waste Water, Margaret Williams serves as a 34270 - Www Customer Care Analyst I. They have served since 2018 (about 6 years). Their 2024 pay totaled $47,711.

Tyshay Dyer

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$47,262
Base pay
$47,262
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,262
Hire date
2022-06-09

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
251054

Tyshay Dyer is a 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2022 (about 2 years). 2024 total compensation came to $47,262.

Casandra Calloway

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$46,436
Base pay
$46,436
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,436
Hire date
2017-01-30

Source-specific fields

Agencyid
A50
Annualsalary
48695
Employee ID
248971

Casandra Calloway works as a 34270 - Www Customer Care Analyst I for Public Works - Water & Waste Water. They have served since 2017 (about 7 years). Casandra earned $46,436 in 2024.

Delta Hall

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$45,686
Base pay
$45,686
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,686
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
48695
Employee ID
252957

At Public Works - Water & Waste Water, Delta Hall serves as a 34270 - Www Customer Care Analyst I. They have served since 2017 (about 7 years). Their 2024 pay totaled $45,686.

Shaniera Hillman

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$45,290
Base pay
$45,290
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,290
Hire date
2019-04-22

Source-specific fields

Agencyid
A50
Annualsalary
44562
Employee ID
253673

Shaniera Hillman is a 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2019 (about 5 years). 2024 total compensation came to $45,290.

Amarria Reaves

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$42,600
Base pay
$42,600
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,600
Hire date
2023-04-29

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
259253

Amarria Reaves holds the role of 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2023 (about a year). In 2024, their total compensation was $42,600.

Sasha Lyles

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$42,275
Base pay
$42,275
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,275
Hire date
2022-12-08

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
256328

Sasha Lyles is a 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2022, they have about 2 years of service. 2024 total compensation came to $42,275.

Charles Jones

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$42,069
Base pay
$42,069
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,069
Hire date
2023-06-10

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
254888

Charles Jones holds the role of 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2023, they have about a year of service. In 2024, their total compensation was $42,069.

Toby Spokes

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$42,049
Base pay
$42,049
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,049
Hire date
2023-05-13

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
261154

Toby Spokes holds the role of 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2023 (about a year). In 2024, their total compensation was $42,049.

Donn Bevins

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$41,973
Base pay
$41,973
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,973
Hire date
2022-11-12

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
247756

Donn Bevins works as a 34270 - Www Customer Care Analyst I for Public Works - Water & Waste Water. Hired in 2022, they have about 2 years of service. Donn earned $41,973 in 2024.

Tatyanna Morton

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$41,890
Base pay
$41,890
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,890
Hire date
2023-06-10

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
257659

Tatyanna Morton works as a 34270 - Www Customer Care Analyst I for Public Works - Water & Waste Water. They have served since 2023 (about a year). Tatyanna earned $41,890 in 2024.

Courtney Glenn

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$39,916
Base pay
$39,916
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,916
Hire date
2023-05-13

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
252331

Courtney Glenn works as a 34270 - Www Customer Care Analyst I for Public Works - Water & Waste Water. Hired in 2023, they have about a year of service. Courtney earned $39,916 in 2024.

Nikiyah Miller

34270 - Www Customer Care Analyst I/Public Works - Water & Waste Water

2024 total comp
$34,629
Base pay
$34,629
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$34,629
Hire date
2022-05-16

Source-specific fields

Agencyid
A50
Annualsalary
43264
Employee ID
257310

Nikiyah Miller holds the role of 34270 - Www Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2022, about 2 years. In 2024, their total compensation was $34,629.