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City of Baltimore / Public Works - Water & Waste Water / Www Customer Care Analyst II

Job-title file

Www Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

34 employees hold this title in Public Works - Water & Waste Water. Median total compensation for the role is $56,830, below the department median of $76,741.

Employees
34
Total payroll
$2M
Role median
$56,830
Agency median
$76,741
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$36,886$78,402+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 34 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Genevieve D Harrell

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$83,070
Base pay
$83,070
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$83,070
Hire date
1998-10-05

Source-specific fields

Agencyid
A50
Annualsalary
59004
Employee ID
268447

Genevieve D Harrell holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 1998 (about 27 years). In 2025, their total compensation was $83,070.

Rochelle A Mcduffie

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$75,997
Base pay
$75,997
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$75,997
Hire date
2006-09-25

Source-specific fields

Agencyid
A50
Annualsalary
56437
Employee ID
274381

Rochelle A Mcduffie holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2006, about 19 years. In 2025, their total compensation was $75,997.

Karen A Wilson

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$71,678
Base pay
$71,678
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$71,678
Hire date
1981-02-06

Source-specific fields

Agencyid
A50
Annualsalary
60185
Employee ID
270456

Karen A Wilson is a Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 1981, about 44 years. 2025 total compensation came to $71,678.

Rita Ann Bryant-Hayden

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$70,455
Base pay
$70,455
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$70,455
Hire date
2007-09-27

Source-specific fields

Agencyid
A50
Annualsalary
56437
Employee ID
274218

At Public Works - Water & Waste Water, Rita Ann Bryant-Hayden serves as a Www Customer Care Analyst II. Their tenure dates to 2007, about 18 years. Their 2025 pay totaled $70,455.

Cheryl Avery

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$66,745
Base pay
$66,745
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$66,745
Hire date
1998-07-13

Source-specific fields

Agencyid
A50
Annualsalary
59004
Employee ID
266108

Cheryl Avery holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 1998, they have about 27 years of service. In 2025, their total compensation was $66,745.

Brandy L Douglas

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$65,651
Base pay
$65,651
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$65,651
Hire date
2002-09-30

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
265333

Brandy L Douglas is a Www Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2002, they have about 23 years of service. 2025 total compensation came to $65,651.

Danielle Antoinette Hoggard

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$65,556
Base pay
$65,556
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$65,556
Hire date
2018-07-14

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
266738

Danielle Antoinette Hoggard holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2018, about 7 years. In 2025, their total compensation was $65,556.

Jacqueline L Mason

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$64,581
Base pay
$64,581
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$64,581
Hire date
2001-07-09

Source-specific fields

Agencyid
A50
Annualsalary
59004
Employee ID
268992

Jacqueline L Mason is a Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2001, about 24 years. 2025 total compensation came to $64,581.

Donyell P Omoteso

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$62,278
Base pay
$62,278
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,278
Hire date
2007-01-16

Source-specific fields

Agencyid
A50
Annualsalary
56437
Employee ID
267676

Donyell P Omoteso is a Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2007 (about 18 years). 2025 total compensation came to $62,278.

Justin Hamlet

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$61,838
Base pay
$61,838
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$61,838
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
270357

Justin Hamlet holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2016 (about 9 years). In 2025, their total compensation was $61,838.

Satish K Bhatia

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$61,493
Base pay
$61,493
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$61,493
Hire date
1998-12-17

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
274785

At Public Works - Water & Waste Water, Satish K Bhatia serves as a Www Customer Care Analyst II. They have served since 1998 (about 27 years). Their 2025 pay totaled $61,493.

Shantel Lanetta Boykin

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$60,939
Base pay
$60,939
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,939
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
275040

At Public Works - Water & Waste Water, Shantel Lanetta Boykin serves as a Www Customer Care Analyst II. They have served since 2018 (about 7 years). Their 2025 pay totaled $60,939.

Devonee' Tashi Hinton

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$60,607
Base pay
$60,607
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,607
Hire date
2018-10-20

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
267434

Devonee' Tashi Hinton works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2018, about 7 years. Devonee' earned $60,607 in 2025.

Nickcora E Daughton

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$57,884
Base pay
$57,884
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,884
Hire date
2016-10-24

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
273325

Nickcora E Daughton works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2016, about 9 years. Nickcora earned $57,884 in 2025.

Tiesha R Coleman

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$57,879
Base pay
$57,879
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,879
Hire date
2015-12-19

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
276119

Tiesha R Coleman holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2015, about 10 years. In 2025, their total compensation was $57,879.

Latasha Mccray

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$57,679
Base pay
$57,679
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,679
Hire date
2018-09-13

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
271431

Latasha Mccray works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2018, about 7 years. Latasha earned $57,679 in 2025.

Darnell L Stokes Jr.

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$57,655
Base pay
$57,655
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,655
Hire date
2022-03-19

Source-specific fields

Agencyid
A50
Annualsalary
49640
Employee ID
266863

Darnell L Stokes Jr. holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2022, about 3 years. In 2025, their total compensation was $57,655.

Joanne M Douglas

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$56,004
Base pay
$56,004
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,004
Hire date
1995-09-25

Source-specific fields

Agencyid
A50
Annualsalary
55061
Employee ID
269805

Joanne M Douglas is a Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 1995 (about 30 years). 2025 total compensation came to $56,004.

James I Capehart

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$55,824
Base pay
$55,824
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,824
Hire date
2011-10-06

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
269198

James I Capehart holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2011, about 14 years. In 2025, their total compensation was $55,824.

Sonya A Grant

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$55,152
Base pay
$55,152
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,152
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
275384

Sonya A Grant works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. Hired in 2014, they have about 11 years of service. Sonya earned $55,152 in 2025.

Robert Baul

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$54,973
Base pay
$54,973
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,973
Hire date
2016-09-26

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
274233

Robert Baul is a Www Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2016, they have about 9 years of service. 2025 total compensation came to $54,973.

Agnes A Alston

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$54,308
Base pay
$54,308
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,308
Hire date
2022-11-26

Source-specific fields

Agencyid
A50
Annualsalary
45427
Employee ID
264047

At Public Works - Water & Waste Water, Agnes A Alston serves as a Www Customer Care Analyst II. Hired in 2022, they have about 3 years of service. Their 2025 pay totaled $54,308.

Raeven C Carter

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$53,688
Base pay
$53,688
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,688
Hire date
2017-06-05

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
273880

Raeven C Carter works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. They have served since 2017 (about 8 years). Raeven earned $53,688 in 2025.

Nichelle Chappell

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$53,453
Base pay
$53,453
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,453
Hire date
2018-07-14

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
273273

Nichelle Chappell is a Www Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2018, they have about 7 years of service. 2025 total compensation came to $53,453.

Travis Dean Alston

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$52,396
Base pay
$52,396
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,396
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
51130
Employee ID
276383

Travis Dean Alston works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. They have served since 2018 (about 7 years). Travis earned $52,396 in 2025.

Tiara D Mccullegan

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$50,437
Base pay
$50,437
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,437
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
276100

Tiara D Mccullegan works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. Hired in 2016, they have about 9 years of service. Tiara earned $50,437 in 2025.

Charles N Smith

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$48,985
Base pay
$48,985
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,985
Hire date
2022-11-12

Source-specific fields

Agencyid
A50
Annualsalary
46790
Employee ID
266010

Charles N Smith holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2022, about 3 years. In 2025, their total compensation was $48,985.

Elexus I Henderson

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$48,970
Base pay
$48,970
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,970
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
53718
Employee ID
267908

Elexus I Henderson is a Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2016 (about 9 years). 2025 total compensation came to $48,970.

Lucinda S Rathmann

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$48,198
Base pay
$48,198
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,198
Hire date
2008-01-22

Source-specific fields

Agencyid
A50
Annualsalary
56437
Employee ID
271821

Lucinda S Rathmann is a Www Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2008, they have about 17 years of service. 2025 total compensation came to $48,198.

Aja Spellers

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$48,061
Base pay
$48,061
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,061
Hire date
2023-10-16

Source-specific fields

Agencyid
A50
Annualsalary
46790
Employee ID
264085

At Public Works - Water & Waste Water, Aja Spellers serves as a Www Customer Care Analyst II. They have served since 2023 (about 2 years). Their 2025 pay totaled $48,061.

Amarria Reaves

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$46,012
Base pay
$46,012
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,012
Hire date
2023-04-29

Source-specific fields

Agencyid
A50
Annualsalary
45427
Employee ID
264339

Amarria Reaves holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2023 (about 2 years). In 2025, their total compensation was $46,012.

Maria K Mcgee

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$44,205
Base pay
$44,205
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,205
Hire date
2008-07-03

Source-specific fields

Agencyid
A50
Annualsalary
57848
Employee ID
272030

Maria K Mcgee works as a Www Customer Care Analyst II for Public Works - Water & Waste Water. Hired in 2008, they have about 17 years of service. Maria earned $44,205 in 2025.

Tatyanna Morton

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$43,055
Base pay
$43,055
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,055
Hire date
2023-06-10

Source-specific fields

Agencyid
A50
Annualsalary
45427
Employee ID
275808

Tatyanna Morton holds the role of Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2023, about 2 years. In 2025, their total compensation was $43,055.

Tyshay Dyer

Www Customer Care Analyst II/Public Works - Water & Waste Water

2025 total comp
$36,886
Base pay
$36,886
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,886
Hire date
2022-06-09

Source-specific fields

Agencyid
A50
Annualsalary
45427
Employee ID
276613

At Public Works - Water & Waste Water, Tyshay Dyer serves as a Www Customer Care Analyst II. Their tenure dates to 2022, about 3 years. Their 2025 pay totaled $36,886.