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City of Baltimore / Public Works - Water & Waste Water / 34271 - Www Customer Care Analyst II

Job-title file

34271 - Www Customer Care Analyst II

Collect and analyze data to inform decisions, produce reports, and identify trends.

34 employees hold this title in Public Works - Water & Waste Water. Median total compensation for the role is $54,409, below the department median of $76,741.

Employees
34
Total payroll
$1.9M
Role median
$54,409
Agency median
$76,741
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$30,421$79,715+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 34 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Genevieve Harrell

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$82,154
Base pay
$82,154
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$82,154
Hire date
1998-10-05

Source-specific fields

Agencyid
A50
Annualsalary
66309.92
Employee ID
253149

At Public Works - Water & Waste Water, Genevieve Harrell serves as a 34271 - Www Customer Care Analyst II. Hired in 1998, they have about 26 years of service. Their 2024 pay totaled $82,154.

Rita Bryant-Hayden

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$78,458
Base pay
$78,458
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$78,458
Hire date
2007-09-27

Source-specific fields

Agencyid
A50
Annualsalary
59291.96
Employee ID
248706

Rita Bryant-Hayden works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2007, about 17 years. Rita earned $78,458 in 2024.

Brandy Douglas

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$71,557
Base pay
$71,557
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$71,557
Hire date
2002-09-30

Source-specific fields

Agencyid
A50
Annualsalary
58754.44
Employee ID
250888

Brandy Douglas works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2002, about 22 years. Brandy earned $71,557 in 2024.

Karen Wilson

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$69,563
Base pay
$69,563
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$69,563
Hire date
1981-02-06

Source-specific fields

Agencyid
A50
Annualsalary
73107.2
Employee ID
263460

Karen Wilson is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 1981, about 43 years. 2024 total compensation came to $69,563.

Cheryl Avery

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$67,319
Base pay
$67,319
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$67,319
Hire date
1998-07-13

Source-specific fields

Agencyid
A50
Annualsalary
66309.92
Employee ID
247174

Cheryl Avery works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 1998, about 26 years. Cheryl earned $67,319 in 2024.

Sonya Grant

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$65,611
Base pay
$65,611
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$65,611
Hire date
2014-09-15

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
252544

Sonya Grant holds the role of 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2014, about 10 years. In 2024, their total compensation was $65,611.

Nickcora Daughton

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$62,817
Base pay
$62,817
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,817
Hire date
2016-10-24

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
250326

Nickcora Daughton works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Hired in 2016, they have about 8 years of service. Nickcora earned $62,817 in 2024.

Jacqueline Mason

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$62,179
Base pay
$62,179
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,179
Hire date
2001-07-09

Source-specific fields

Agencyid
A50
Annualsalary
64194.44
Employee ID
256626

Jacqueline Mason works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Hired in 2001, they have about 23 years of service. Jacqueline earned $62,179 in 2024.

Shantel Boykin

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$61,108
Base pay
$61,108
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$61,108
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
248128

Shantel Boykin works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2018, about 6 years. Shantel earned $61,108 in 2024.

Marion Robinson

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$60,357
Base pay
$60,357
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,357
Hire date
1997-12-01

Source-specific fields

Agencyid
A50
Annualsalary
66309.92
Employee ID
259673

Marion Robinson is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 1997, they have about 27 years of service. 2024 total compensation came to $60,357.

Satish Bhatia

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$59,506
Base pay
$59,506
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,506
Hire date
1998-12-17

Source-specific fields

Agencyid
A50
Annualsalary
60869.92
Employee ID
247771

Satish Bhatia is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 1998, about 26 years. 2024 total compensation came to $59,506.

Donyell Omoteso

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$58,946
Base pay
$58,946
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,946
Hire date
2007-01-16

Source-specific fields

Agencyid
A50
Annualsalary
59291.96
Employee ID
258218

Donyell Omoteso is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2007, about 17 years. 2024 total compensation came to $58,946.

Rochelle Mcduffie

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$58,704
Base pay
$58,704
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,704
Hire date
2006-09-25

Source-specific fields

Agencyid
A50
Annualsalary
59291.96
Employee ID
256928

At Public Works - Water & Waste Water, Rochelle Mcduffie serves as a 34271 - Www Customer Care Analyst II. Their tenure dates to 2006, about 18 years. Their 2024 pay totaled $58,704.

Joanne Douglas

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$57,803
Base pay
$57,803
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,803
Hire date
1995-09-25

Source-specific fields

Agencyid
A50
Annualsalary
62179.92
Employee ID
250892

Joanne Douglas holds the role of 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 1995 (about 29 years). In 2024, their total compensation was $57,803.

Robert Baul

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$56,792
Base pay
$56,792
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,792
Hire date
2016-09-26

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
247508

Robert Baul holds the role of 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2016, about 8 years. In 2024, their total compensation was $56,792.

Veronica Coby

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$55,974
Base pay
$55,974
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,974
Hire date
2008-11-17

Source-specific fields

Agencyid
A50
Annualsalary
59291.96
Employee ID
249615

Veronica Coby works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Their tenure dates to 2008, about 16 years. Veronica earned $55,974 in 2024.

Hilda Marshall

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$54,482
Base pay
$54,482
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,482
Hire date
2014-08-07

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
256553

Hilda Marshall works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Hired in 2014, they have about 10 years of service. Hilda earned $54,482 in 2024.

Devonee' Hinton

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$54,336
Base pay
$54,336
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,336
Hire date
2018-10-20

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
253703

At Public Works - Water & Waste Water, Devonee' Hinton serves as a 34271 - Www Customer Care Analyst II. They have served since 2018 (about 6 years). Their 2024 pay totaled $54,336.

Carla Sullivan

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$54,299
Base pay
$54,299
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,299
Hire date
2012-07-09

Source-specific fields

Agencyid
A50
Annualsalary
55833.48
Employee ID
261480

Carla Sullivan is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2012, about 12 years. 2024 total compensation came to $54,299.

Tiesha Coleman

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$52,775
Base pay
$52,775
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$52,775
Hire date
2015-12-19

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
249704

Tiesha Coleman holds the role of 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2015, about 9 years. In 2024, their total compensation was $52,775.

Tiara Mccullegan

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$51,849
Base pay
$51,849
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,849
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
256877

At Public Works - Water & Waste Water, Tiara Mccullegan serves as a 34271 - Www Customer Care Analyst II. Hired in 2016, they have about 8 years of service. Their 2024 pay totaled $51,849.

Justin Hamlet

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$51,319
Base pay
$51,319
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,319
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
253024

Justin Hamlet holds the role of 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2016 (about 8 years). In 2024, their total compensation was $51,319.

Raeven Carter

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$51,130
Base pay
$51,130
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,130
Hire date
2017-06-05

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
249215

At Public Works - Water & Waste Water, Raeven Carter serves as a 34271 - Www Customer Care Analyst II. Hired in 2017, they have about 7 years of service. Their 2024 pay totaled $51,130.

Pamela Mckinnon

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$50,874
Base pay
$50,874
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,874
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
257024

At Public Works - Water & Waste Water, Pamela Mckinnon serves as a 34271 - Www Customer Care Analyst II. Their tenure dates to 2018, about 6 years. Their 2024 pay totaled $50,874.

Nichelle Chappell

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$50,821
Base pay
$50,821
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,821
Hire date
2018-07-14

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
249359

Nichelle Chappell is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2018, about 6 years. 2024 total compensation came to $50,821.

Latasha Mccray

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$50,816
Base pay
$50,816
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,816
Hire date
2018-09-13

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
256867

Latasha Mccray holds the role of 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2018 (about 6 years). In 2024, their total compensation was $50,816.

Danielle Hoggard

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$50,789
Base pay
$50,789
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,789
Hire date
2018-07-14

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
253753

At Public Works - Water & Waste Water, Danielle Hoggard serves as a 34271 - Www Customer Care Analyst II. Their tenure dates to 2018, about 6 years. Their 2024 pay totaled $50,789.

Travis Alston

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$50,648
Base pay
$50,648
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,648
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
51130
Employee ID
246879

Travis Alston is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2018, about 6 years. 2024 total compensation came to $50,648.

Sanvetta Cornish

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$49,910
Base pay
$49,910
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,910
Hire date
2018-06-30

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
249922

Sanvetta Cornish works as a 34271 - Www Customer Care Analyst II for Public Works - Water & Waste Water. Hired in 2018, they have about 6 years of service. Sanvetta earned $49,910 in 2024.

Elexus Henderson

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$49,617
Base pay
$49,617
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,617
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
52408
Employee ID
253491

Elexus Henderson holds the role of 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Hired in 2016, they have about 8 years of service. In 2024, their total compensation was $49,617.

Latarsha Morgan

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$46,283
Base pay
$46,283
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,283
Hire date
2022-04-16

Source-specific fields

Agencyid
A50
Annualsalary
46790
Employee ID
257615

Latarsha Morgan is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2022, about 2 years. 2024 total compensation came to $46,283.

Cindy Rathmann

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$46,207
Base pay
$46,207
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,207
Hire date
2008-01-22

Source-specific fields

Agencyid
A50
Annualsalary
59291.96
Employee ID
259207

Cindy Rathmann is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. Their tenure dates to 2008, about 16 years. 2024 total compensation came to $46,207.

Charles Smith

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$45,798
Base pay
$45,798
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$45,798
Hire date
2022-11-12

Source-specific fields

Agencyid
A50
Annualsalary
45427
Employee ID
260814

At Public Works - Water & Waste Water, Charles Smith serves as a 34271 - Www Customer Care Analyst II. Their tenure dates to 2022, about 2 years. Their 2024 pay totaled $45,798.

Aja Spellers

34271 - Www Customer Care Analyst II/Public Works - Water & Waste Water

2024 total comp
$30,421
Base pay
$30,421
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$30,421
Hire date
2023-10-16

Source-specific fields

Agencyid
A50
Annualsalary
45427
Employee ID
261111

Aja Spellers is a 34271 - Www Customer Care Analyst II at Public Works - Water & Waste Water. They have served since 2023 (about a year). 2024 total compensation came to $30,421.