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City of Baltimore / Public Works - Water & Waste Water / Customer Care Analyst I

Job-title file

Customer Care Analyst I

Collect and analyze data to inform decisions, produce reports, and identify trends.

28 employees hold this title in Public Works - Water & Waste Water. Median total compensation for the role is $37,273, below the department median of $76,741.

Employees
28
Total payroll
$999.4K
Role median
$37,273
Agency median
$76,741
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$3,713$47,508+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 28 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Record list

Employees with this title

Page 1

Joanne Douglas

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$47,632
Base pay
$47,632
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,632
Hire date
1995-09-25

Source-specific fields

Agencyid
A50
Annualsalary
45743
Employee ID
158040

Joanne Douglas is a Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 1995 (about 26 years). 2021 total compensation came to $47,632.

Kevin Mabrey

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$47,402
Base pay
$47,402
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,402
Hire date
2008-05-12

Source-specific fields

Agencyid
A50
Annualsalary
42068
Employee ID
162457

Kevin Mabrey holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2008, about 13 years. In 2021, their total compensation was $47,402.

Brandy Douglas

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$44,296
Base pay
$44,296
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,296
Hire date
2002-09-30

Source-specific fields

Agencyid
A50
Annualsalary
43293
Employee ID
158037

Brandy Douglas holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2002, about 19 years. In 2021, their total compensation was $44,296.

James Capehart

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$42,279
Base pay
$42,279
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,279
Hire date
2011-10-06

Source-specific fields

Agencyid
A50
Annualsalary
40843
Employee ID
156947

James Capehart works as a Customer Care Analyst I for Public Works - Water & Waste Water. They have served since 2011 (about 10 years). James earned $42,279 in 2021.

Denise Robinson

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$42,172
Base pay
$42,172
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,172
Hire date
2013-06-17

Source-specific fields

Agencyid
A50
Annualsalary
40843
Employee ID
165070

Denise Robinson is a Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2013, about 8 years. 2021 total compensation came to $42,172.

Casandra Calloway

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$42,144
Base pay
$42,144
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,144
Hire date
2016-12-19

Source-specific fields

Agencyid
A50
Annualsalary
40190
Employee ID
156887

Casandra Calloway holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2016 (about 5 years). In 2021, their total compensation was $42,144.

Shanta Satterfield

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$42,085
Base pay
$42,085
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$42,085
Hire date
2014-04-14

Source-specific fields

Agencyid
A50
Annualsalary
40190
Employee ID
165605

At Public Works - Water & Waste Water, Shanta Satterfield serves as a Customer Care Analyst I. They have served since 2014 (about 7 years). Their 2021 pay totaled $42,085.

Vonunette Allen

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$41,687
Base pay
$41,687
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,687
Hire date
2017-06-05

Source-specific fields

Agencyid
A50
Annualsalary
40190
Employee ID
154822

Vonunette Allen is a Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2017, about 4 years. 2021 total compensation came to $41,687.

Delta Hall

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$41,089
Base pay
$41,089
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$41,089
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
40190
Employee ID
160149

At Public Works - Water & Waste Water, Delta Hall serves as a Customer Care Analyst I. They have served since 2017 (about 4 years). Their 2021 pay totaled $41,089.

Davonte Griffin

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$39,091
Base pay
$39,091
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$39,091
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
40190
Employee ID
159718

Davonte Griffin is a Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2017, they have about 4 years of service. 2021 total compensation came to $39,091.

Brittany Cypress

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$37,716
Base pay
$37,716
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,716
Hire date
2011-06-07

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
157835

Brittany Cypress works as a Customer Care Analyst I for Public Works - Water & Waste Water. Their tenure dates to 2011, about 10 years. Brittany earned $37,716 in 2021.

Danielle Hart

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$37,624
Base pay
$37,624
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,624
Hire date
2018-08-25

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
160227

Danielle Hart is a Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2018, about 3 years. 2021 total compensation came to $37,624.

Margaret Williams

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$37,511
Base pay
$37,511
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,511
Hire date
2016-02-01

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
168312

At Public Works - Water & Waste Water, Margaret Williams serves as a Customer Care Analyst I. Their tenure dates to 2016, about 5 years. Their 2021 pay totaled $37,511.

Devonee' Hinton

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$37,299
Base pay
$37,299
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,299
Hire date
2008-06-21

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
160524

At Public Works - Water & Waste Water, Devonee' Hinton serves as a Customer Care Analyst I. They have served since 2008 (about 13 years). Their 2021 pay totaled $37,299.

Shameka Bland

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$37,247
Base pay
$37,247
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,247
Hire date
2007-06-23

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
155600

Shameka Bland works as a Customer Care Analyst I for Public Works - Water & Waste Water. Their tenure dates to 2007, about 14 years. Shameka earned $37,247 in 2021.

Shantel Boykin

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$37,087
Base pay
$37,087
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$37,087
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
156069

Shantel Boykin works as a Customer Care Analyst I for Public Works - Water & Waste Water. Hired in 2018, they have about 3 years of service. Shantel earned $37,087 in 2021.

Lachonne Harcum

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$36,876
Base pay
$36,876
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,876
Hire date
2009-12-04

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
160048

At Public Works - Water & Waste Water, Lachonne Harcum serves as a Customer Care Analyst I. Their tenure dates to 2009, about 12 years. Their 2021 pay totaled $36,876.

Brooke Vaughn

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$36,681
Base pay
$36,681
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,681
Hire date
2017-04-29

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
167830

Brooke Vaughn holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2017 (about 4 years). In 2021, their total compensation was $36,681.

Travis Alston

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$36,588
Base pay
$36,588
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,588
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
155015

Travis Alston is a Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2018 (about 3 years). 2021 total compensation came to $36,588.

Jala Tucker

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$36,340
Base pay
$36,340
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,340
Hire date
2018-06-05

Source-specific fields

Agencyid
A50
Annualsalary
34720
Employee ID
167144

Jala Tucker holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2018 (about 3 years). In 2021, their total compensation was $36,340.

Destiny Tames

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$36,145
Base pay
$36,145
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$36,145
Hire date
2019-12-16

Source-specific fields

Agencyid
A50
Annualsalary
34720
Employee ID
166726

Destiny Tames holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2019 (about 2 years). In 2021, their total compensation was $36,145.

Kyra Starke

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$35,865
Base pay
$35,865
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,865
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
166741

At Public Works - Water & Waste Water, Kyra Starke serves as a Customer Care Analyst I. Hired in 2018, they have about 3 years of service. Their 2021 pay totaled $35,865.

Antrel Mcdowell

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$35,865
Base pay
$35,865
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$35,865
Hire date
2011-06-07

Source-specific fields

Agencyid
A50
Annualsalary
34720
Employee ID
163176

Antrel Mcdowell holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2011, about 10 years. In 2021, their total compensation was $35,865.

Tiera Jones

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$29,430
Base pay
$29,430
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$29,430
Hire date
2018-10-06

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
161518

Tiera Jones holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2018 (about 3 years). In 2021, their total compensation was $29,430.

Jermonni Deal

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$20,940
Base pay
$20,940
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$20,940
Hire date
2016-05-25

Source-specific fields

Agencyid
A50
Annualsalary
0
Employee ID
158017

Jermonni Deal holds the role of Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2016 (about 5 years). In 2021, their total compensation was $20,940.

Cozette Harrell

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$19,272
Base pay
$19,272
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$19,272
Hire date
2018-05-19

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
159983

At Public Works - Water & Waste Water, Cozette Harrell serves as a Customer Care Analyst I. Hired in 2018, they have about 3 years of service. Their 2021 pay totaled $19,272.

Jessica Davis

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$17,325
Base pay
$17,325
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$17,325
Hire date
2018-09-08

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
157667

Jessica Davis works as a Customer Care Analyst I for Public Works - Water & Waste Water. Their tenure dates to 2018, about 3 years. Jessica earned $17,325 in 2021.

Ameenah Yasin

Customer Care Analyst I/Public Works - Water & Waste Water

2021 total comp
$3,713
Base pay
$3,713
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$3,713
Hire date
2018-11-03

Source-specific fields

Agencyid
A50
Annualsalary
35922
Employee ID
168661

At Public Works - Water & Waste Water, Ameenah Yasin serves as a Customer Care Analyst I. Hired in 2018, they have about 3 years of service. Their 2021 pay totaled $3,713.