GCGovComp.app

District of Columbia / Dcoa / Customer Service Specialist

Job-title file

Customer Service Specialist

Coordinate and deliver a specific program area, supporting planning, outreach, and daily operations.

15 employees hold this title in Dcoa. Median total compensation for the role is $82,111, below the department median of $104,168.

Employees
15
Total payroll
$1.3M
Role median
$82,111
Agency median
$104,168
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$74,893$93,467+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 15 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across District of Columbia

Customer Service Specialist is held in 11 District of Columbia departments. In Dcoa, the median of $82,111 ranks #3 of 11.

Highest-paying departments for this role

Fems
$110,185 · 1
Olg
$86,925 · 3
Ouc
$80,032 · 4
Ocfo
$80,032 · 12
Cfsa
$79,705 · 1
Osse
$69,770 · 1
Opc
$68,038 · 1
Osse DOT
$62,842 · 15
Dfhv
$61,110 · 3
Udc
$53,689 · 1

Median total compensation for the Customer Service Specialist role in other District of Columbiadepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Specialist beyond District of Columbia

This role is reported in 8 jurisdictions. In District of Columbia, the median of $78,046 ranks #2 of 8. See Customer Service Specialist across all of District of Columbia

Highest-paying jurisdictions for this role

City of Los Angeles
$113,689 · 36
Arkansas
$39,171 · 788
Florida
$37,050 · 18
Georgia
$32,598 · 8
Rhode Island
$12,310 · 11

Median total compensation for comparable Customer Service Specialistroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Alberto Polo-Herrera

Customer Service Specialist/Dcoa

2024 total comp
$79,705
Base pay
$0
Overtime
$0
Other pay
$79,705
Benefits
$0
Total compensation
$79,705
Hire date
2023/01/03
Pay grade
11

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
3,246

Alberto Polo-Herrera is a Customer Service Specialist at Dcoa. Their tenure dates to 2023, about a year. 2024 total compensation came to $79,705. They are classified at grade 11.

Cory Graves

Customer Service Specialist/Dcoa

2024 total comp
$79,705
Base pay
$0
Overtime
$0
Other pay
$79,705
Benefits
$0
Total compensation
$79,705
Hire date
2023/01/03
Pay grade
11

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
373

Cory Graves works as a Customer Service Specialist for Dcoa. Their tenure dates to 2023, about a year. Cory earned $79,705 in 2024. Their pay grade is 11.

Chyna Thornton

Customer Service Specialist/Dcoa

2024 total comp
$79,705
Base pay
$0
Overtime
$0
Other pay
$79,705
Benefits
$0
Total compensation
$79,705
Hire date
2023/09/25
Pay grade
11

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
3,207

Chyna Thornton holds the role of Customer Service Specialist at Dcoa. Their tenure dates to 2023, about a year. In 2024, their total compensation was $79,705. Their pay grade is 11.

Jeremiah Dease

Customer Service Specialist/Dcoa

2024 total comp
$79,705
Base pay
$0
Overtime
$0
Other pay
$79,705
Benefits
$0
Total compensation
$79,705
Hire date
2018/07/16
Pay grade
11

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
449

At Dcoa, Jeremiah Dease serves as a Customer Service Specialist. Their tenure dates to 2018, about 6 years. Their 2024 pay totaled $79,705. They are classified at grade 11.

Deborah Agbomson

Customer Service Specialist/Dcoa

2024 total comp
$79,705
Base pay
$0
Overtime
$0
Other pay
$79,705
Benefits
$0
Total compensation
$79,705
Hire date
2023/09/25
Pay grade
11

Source-specific fields

Appointment Type
Career Service - Regular
Record ID
3,018

Deborah Agbomson holds the role of Customer Service Specialist at Dcoa. Hired in 2023, they have about a year of service. In 2024, their total compensation was $79,705. Their pay grade is 11.