Arkansas / AR Department of Human Services / User Support Analyst

Job-title file

User Support Analyst

Collect and analyze data to inform decisions, produce reports, and identify trends.

22 employees hold this title in AR Department of Human Services. Median total compensation for the role is $54,924, above the department median of $48,397.

Employees: 22
Total payroll: $1.3M
Role median: $54,924
Agency median: $48,397
Comparison: Above

What the records show

Role pay distribution

Pay distribution for this role

$25,111$80,909+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 22 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

User Support Analyst pay vs. Arkansas

Across all employers in Arkansas, the median wage for Computer User Support Specialists — about 4,390 people — is $46,360. AR Department of Human Services pays a median base salary of $54,924 for this role, 18% above that figure — about the 66th percentile of local pay for the occupation.

Where AR Department of Human Services sits in the local pay range

10th

25th

Median

75th

90th

$34,950

$39,510

$46,360

$60,060

$74,680

AR Department of Human Services median · $54,924

The bar is the range of annual wages for Computer User Support Specialists across every employer in Arkansas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows AR Department of Human Services’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Computer User Support Specialists — about 717,190 people — is $61,860. AR Department of Human Services’s median base salary is 11% below that national figure, about the 37th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$40,980

$49,000

$61,860

$79,040

$100,540

AR Department of Human Services median · $54,924

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Arkansas range relative to the national one.

Median total compensation for this role at AR Department of Human Services is $54,924, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Arkansas

User Support Analyst is held in 24 Arkansas departments. In AR Department of Human Services, the median of $54,924 ranks #14 of 24.

Highest-paying departments for this role

Office of Prosecutor Coordinator

$74,973 · 2

AR Teacher Retirement System

$73,217 · 2

Department of Labor and Licensing

$70,317 · 4

Educational Television Division

$70,103 · 2

AR Public Employees Retirement

$63,795 · 1

Office of State Technology

$62,797 · 8

Division of Labor

$61,072 · 1

Department of Workforce Services

$60,906 · 6

Department of Parks Heritage &Amp; Tour

$57,932 · 2

AR School for the Deaf &Amp; Blind

$56,833 · 1

AR Department of Health

$55,586 · 32

Department of Corrections

$55,194 · 6

Median total compensation for the User Support Analyst role in other Arkansasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

User Support Analyst beyond Arkansas

This role is reported in 2 jurisdictions. In Arkansas, the median of $54,924 ranks #1 of 2. See User Support Analyst across all of Arkansas →

Highest-paying jurisdictions for this role

Florida

$50,781 · 5

Median total compensation for comparable User Support Analystroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Audrey Martin

User Support Analyst/AR Department of Human Services

2026 total comp

$85,470

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $85,470
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $85,470
Hire date: 08-06-1998
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22101391

Audrey Martin is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 08-06-1998. 2026 total compensation came to $85,470. They are classified at grade Ist04.

Barry Rowland

User Support Analyst/AR Department of Human Services

2026 total comp

$74,612

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $74,612
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $74,612
Hire date: 09-20-1999
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22109912

Barry Rowland is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 09-20-1999. 2026 total compensation came to $74,612. They are classified at grade Ist04.

Alicia Gorden

User Support Analyst/AR Department of Human Services

2026 total comp

$67,547

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $67,547
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $67,547
Hire date: 08-01-1996
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22103431

At AR Department of Human Services, Alicia Gorden serves as a User Support Analyst within Information Systems &Amp; Technology. Records show a hire date of 08-01-1996. Their 2026 pay totaled $67,547. They are classified at grade Ist04.

Laura Pryor

User Support Analyst/AR Department of Human Services

2026 total comp

$66,878

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $66,878
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $66,878
Hire date: 11-06-1995
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22102849

At AR Department of Human Services, Laura Pryor serves as a User Support Analyst within Information Systems &Amp; Technology. Records show a hire date of 11-06-1995. Their 2026 pay totaled $66,878. They are classified at grade Ist04.

Edward Pfleeger

User Support Analyst/AR Department of Human Services

2026 total comp

$65,919

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $65,919
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,919
Hire date: 04-13-2009
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22111719

Edward Pfleeger is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 04-13-2009. 2026 total compensation came to $65,919. They are classified at grade Ist04.

Stephanie Sims-Collins

User Support Analyst/AR Department of Human Services

2026 total comp

$65,919

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $65,919
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,919
Hire date: 11-16-1992
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22109849

Stephanie Sims-Collins works as a User Support Analyst for AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 11-16-1992. Stephanie earned $65,919 in 2026. Their pay grade is Ist04.

Priscilla Henry

User Support Analyst/AR Department of Human Services

2026 total comp

$65,919

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $65,919
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,919
Hire date: 05-21-1993
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22097376

At AR Department of Human Services, Priscilla Henry serves as a User Support Analyst within Information Systems &Amp; Technology. Records show a hire date of 05-21-1993. Their 2026 pay totaled $65,919. They are classified at grade Ist04.

Sharon Stringer

User Support Analyst/AR Department of Human Services

2026 total comp

$65,287

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $65,287
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $65,287
Hire date: 11-06-1989
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22093731

Sharon Stringer is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 11-06-1989. 2026 total compensation came to $65,287. They are classified at grade Ist04.

Spenser Scroggins

User Support Analyst/AR Department of Human Services

2026 total comp

$59,147

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $59,147
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $59,147
Hire date: 12-13-2020
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22098207

Spenser Scroggins is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 12-13-2020. 2026 total compensation came to $59,147. They are classified at grade Ist04.

Robert Hughes

User Support Analyst/AR Department of Human Services

2026 total comp

$58,561

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $58,561
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $58,561
Hire date: 02-07-2021
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22100213

Robert Hughes works as a User Support Analyst for AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 02-07-2021. Robert earned $58,561 in 2026. Their pay grade is Ist04.

Jonathan Gunter

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 10-17-2022
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22097870

Jonathan Gunter is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 10-17-2022. 2026 total compensation came to $54,924. They are classified at grade Ist04.

Shondreaka Greene

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 08-16-2020
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22102227

Shondreaka Greene holds the role of User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 08-16-2020. In 2026, their total compensation was $54,924. Their pay grade is Ist04.

Nathan Hodges

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 10-16-2022
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22103394

Nathan Hodges works as a User Support Analyst for AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 10-16-2022. Nathan earned $54,924 in 2026. Their pay grade is Ist04.

Teasa Fogle

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 12-12-1999
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22097553

Teasa Fogle is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 12-12-1999. 2026 total compensation came to $54,924. They are classified at grade Ist04.

Alexandria Brown

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 08-10-2014
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22104018

Alexandria Brown works as a User Support Analyst for AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 08-10-2014. Alexandria earned $54,924 in 2026. Their pay grade is Ist04.

Mario Jones

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 07-06-2025
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22109516

At AR Department of Human Services, Mario Jones serves as a User Support Analyst within Information Systems &Amp; Technology. Records show a hire date of 07-06-2025. Their 2026 pay totaled $54,924. They are classified at grade Ist04.

Eboni Hancock

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 02-28-2016
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22098339

Eboni Hancock is a User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Records show a hire date of 02-28-2016. 2026 total compensation came to $54,924. They are classified at grade Ist04.

Abdullah Akbar

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 01-16-2006
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22104310

At AR Department of Human Services, Abdullah Akbar serves as a User Support Analyst within Information Systems &Amp; Technology. Records show a hire date of 01-16-2006. Their 2026 pay totaled $54,924. They are classified at grade Ist04.

Aswan Porter

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 08-29-2016
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22097933

Aswan Porter works as a User Support Analyst for AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 08-29-2016. Aswan earned $54,924 in 2026. Their pay grade is Ist04.

Makeal Dukes

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 04-18-2016
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22097771

Makeal Dukes holds the role of User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 04-18-2016. In 2026, their total compensation was $54,924. Their pay grade is Ist04.

Rhonda Jamison

User Support Analyst/AR Department of Human Services

2026 total comp

$54,924

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $54,924
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $54,924
Hire date: 12-23-2013
Pay grade: Ist04
Full-time equivalent (FTE): 1

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22101048

Rhonda Jamison holds the role of User Support Analyst at AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 12-23-2013. In 2026, their total compensation was $54,924. Their pay grade is Ist04.

Stanley Murphy

User Support Analyst/AR Department of Human Services

2026 total comp

$25,111

Sub-department: INFORMATION SYSTEMS & TECHNOLOGY
Base pay: $25,111
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $25,111
Hire date: 10-13-2024
Pay grade: Ist04
Full-time equivalent (FTE): 0.5

Source-specific fields

Job Classification Code: IUS01P
Pay Scale Type: Classified
Position Number: 22076850

Stanley Murphy works as a User Support Analyst for AR Department of Human Services within Information Systems &Amp; Technology. Their hire date on record is 10-13-2024 as a 0.5 FTE employee. Stanley earned $25,111 in 2026. Their pay grade is Ist04.