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Arkansas / Department of Corrections / User Support Analyst

Job-title file

User Support Analyst

Collect and analyze data to inform decisions, produce reports, and identify trends.

6 employees hold this title in Department of Corrections. Median total compensation for the role is $55,194, above the department median of $52,137.

Employees
6
Total payroll
$341.7K
Role median
$55,194
Agency median
$52,137
Comparison
Above

Compared with the local labor market

User Support Analyst pay vs. Arkansas

Across all employers in Arkansas, the median wage for Computer User Support Specialists — about 4,390 people — is $46,360. Department of Corrections pays a median base salary of $55,194 for this role, 19% above that figureabout the 66th percentile of local pay for the occupation.

Where Department of Corrections sits in the local pay range

10th
25th
Median
75th
90th
$34,950
$39,510
$46,360
$60,060
$74,680
Department of Corrections median · $55,194

The bar is the range of annual wages for Computer User Support Specialists across every employer in Arkansas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Corrections’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Computer User Support Specialists — about 717,190 people — is $61,860. Department of Corrections’s median base salary is 11% below that national figure, about the 37th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$40,980
$49,000
$61,860
$79,040
$100,540
Department of Corrections median · $55,194

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Arkansas range relative to the national one.

Median total compensation for this role at Department of Corrections is $55,194, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Arkansas

User Support Analyst is held in 24 Arkansas departments. In Department of Corrections, the median of $55,194 ranks #12 of 24.

Highest-paying departments for this role

Median total compensation for the User Support Analyst role in other Arkansasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

User Support Analyst beyond Arkansas

This role is reported in 2 jurisdictions. In Arkansas, the median of $54,924 ranks #1 of 2. See User Support Analyst across all of Arkansas

Highest-paying jurisdictions for this role

Florida
$50,781 · 5

Median total compensation for comparable User Support Analystroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Michael Sullivan

User Support Analyst/Department of Corrections

2026 total comp
$62,062
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$62,062
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$62,062
Hire date
09-23-2019
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22083150

Michael Sullivan works as a User Support Analyst for Department of Corrections within Information Systems &Amp; Technology. Their hire date on record is 09-23-2019. Michael earned $62,062 in 2026. Their pay grade is Ist04.

Renee Wood

User Support Analyst/Department of Corrections

2026 total comp
$59,424
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$59,424
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,424
Hire date
12-28-2015
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22087198

Renee Wood is a User Support Analyst at Department of Corrections within Information Systems &Amp; Technology. Records show a hire date of 12-28-2015. 2026 total compensation came to $59,424. They are classified at grade Ist04.

Mustafa Abbood

User Support Analyst/Department of Corrections

2026 total comp
$55,464
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$55,464
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$55,464
Hire date
10-30-2022
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22158579

Mustafa Abbood works as a User Support Analyst for Department of Corrections within Information Systems &Amp; Technology. Their hire date on record is 10-30-2022. Mustafa earned $55,464 in 2026. Their pay grade is Ist04.

Steven Perdue

User Support Analyst/Department of Corrections

2026 total comp
$54,924
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$54,924
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,924
Hire date
12-23-2024
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22086330

Steven Perdue is a User Support Analyst at Department of Corrections within Information Systems &Amp; Technology. Records show a hire date of 12-23-2024. 2026 total compensation came to $54,924. They are classified at grade Ist04.

Steven Zambelle

User Support Analyst/Department of Corrections

2026 total comp
$54,924
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$54,924
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,924
Hire date
05-31-2022
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22083720

At Department of Corrections, Steven Zambelle serves as a User Support Analyst within Information Systems &Amp; Technology. Records show a hire date of 05-31-2022. Their 2026 pay totaled $54,924. They are classified at grade Ist04.

Paul Shelley

User Support Analyst/Department of Corrections

2026 total comp
$54,924
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$54,924
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,924
Hire date
07-17-2006
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22085804

Paul Shelley is a User Support Analyst at Department of Corrections within Information Systems &Amp; Technology. Records show a hire date of 07-17-2006. 2026 total compensation came to $54,924. They are classified at grade Ist04.