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Arkansas / Department of Parks Heritage &Amp; Tour / User Support Analyst

Job-title file

User Support Analyst

Collect and analyze data to inform decisions, produce reports, and identify trends.

2 employees hold this title in Department of Parks Heritage &Amp; Tour. Median total compensation for the role is $57,932, above the department median of $57,351.

Employees
2
Total payroll
$115.9K
Role median
$57,932
Agency median
$57,351
Comparison
Above

Compared with the local labor market

User Support Analyst pay vs. Arkansas

Across all employers in Arkansas, the median wage for Computer User Support Specialists — about 4,390 people — is $46,360. Department of Parks Heritage &Amp; Tour pays a median base salary of $57,932 for this role, 25% above that figureabout the 71st percentile of local pay for the occupation.

Where Department of Parks Heritage &Amp; Tour sits in the local pay range

10th
25th
Median
75th
90th
$34,950
$39,510
$46,360
$60,060
$74,680
Department of Parks Heritage &Amp; Tour median · $57,932

The bar is the range of annual wages for Computer User Support Specialists across every employer in Arkansas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Parks Heritage &Amp; Tour’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Computer User Support Specialists — about 717,190 people — is $61,860. Department of Parks Heritage &Amp; Tour’s median base salary is 6% below that national figure, about the 42nd percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$40,980
$49,000
$61,860
$79,040
$100,540
Department of Parks Heritage &Amp; Tour median · $57,932

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Arkansas range relative to the national one.

Median total compensation for this role at Department of Parks Heritage &Amp; Tour is $57,932, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Arkansas

User Support Analyst is held in 24 Arkansas departments. In Department of Parks Heritage &Amp; Tour, the median of $57,932 ranks #9 of 24.

Highest-paying departments for this role

Median total compensation for the User Support Analyst role in other Arkansasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

User Support Analyst beyond Arkansas

This role is reported in 2 jurisdictions. In Arkansas, the median of $54,924 ranks #1 of 2. See User Support Analyst across all of Arkansas

Highest-paying jurisdictions for this role

Florida
$50,781 · 5

Median total compensation for comparable User Support Analystroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Jason Rinehart

User Support Analyst/Department of Parks Heritage &Amp; Tour

2026 total comp
$60,941
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$60,941
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,941
Hire date
03-03-2000
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22092597

Jason Rinehart is a User Support Analyst at Department of Parks Heritage &Amp; Tour within Information Systems &Amp; Technology. Records show a hire date of 03-03-2000. 2026 total compensation came to $60,941. They are classified at grade Ist04.

Cheyenne Shelton

User Support Analyst/Department of Parks Heritage &Amp; Tour

2026 total comp
$54,924
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$54,924
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,924
Hire date
05-25-2025
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22153899

Cheyenne Shelton is a User Support Analyst at Department of Parks Heritage &Amp; Tour within Information Systems &Amp; Technology. Records show a hire date of 05-25-2025. 2026 total compensation came to $54,924. They are classified at grade Ist04.