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Arkansas / Department of Workforce Services / User Support Analyst

Job-title file

User Support Analyst

Collect and analyze data to inform decisions, produce reports, and identify trends.

6 employees hold this title in Department of Workforce Services. Median total compensation for the role is $60,906, above the department median of $53,558.

Employees
6
Total payroll
$370.5K
Role median
$60,906
Agency median
$53,558
Comparison
Above

Compared with the local labor market

User Support Analyst pay vs. Arkansas

Across all employers in Arkansas, the median wage for Computer User Support Specialists — about 4,390 people — is $46,360. Department of Workforce Services pays a median base salary of $60,906 for this role, 31% above that figureabout the 76th percentile of local pay for the occupation.

Where Department of Workforce Services sits in the local pay range

10th
25th
Median
75th
90th
$34,950
$39,510
$46,360
$60,060
$74,680
Department of Workforce Services median · $60,906

The bar is the range of annual wages for Computer User Support Specialists across every employer in Arkansas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of Workforce Services’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Computer User Support Specialists — about 717,190 people — is $61,860. Department of Workforce Services’s median base salary is 2% below that national figure, about the 48th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$40,980
$49,000
$61,860
$79,040
$100,540
Department of Workforce Services median · $60,906

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Arkansas range relative to the national one.

Median total compensation for this role at Department of Workforce Services is $60,906, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Arkansas

User Support Analyst is held in 24 Arkansas departments. In Department of Workforce Services, the median of $60,906 ranks #8 of 24.

Highest-paying departments for this role

Median total compensation for the User Support Analyst role in other Arkansasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

User Support Analyst beyond Arkansas

This role is reported in 2 jurisdictions. In Arkansas, the median of $54,924 ranks #1 of 2. See User Support Analyst across all of Arkansas

Highest-paying jurisdictions for this role

Florida
$50,781 · 5

Median total compensation for comparable User Support Analystroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Robert Jr

User Support Analyst/Department of Workforce Services

2026 total comp
$68,496
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$68,496
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$68,496
Hire date
02-27-2022
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22179913

At Department of Workforce Services, Robert Jr serves as a User Support Analyst within Information Systems &Amp; Technology. Records show a hire date of 02-27-2022. Their 2026 pay totaled $68,496. They are classified at grade Ist04.

Rui Silvestre

User Support Analyst/Department of Workforce Services

2026 total comp
$66,497
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$66,497
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$66,497
Hire date
10-22-2006
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22093728

Rui Silvestre is a User Support Analyst at Department of Workforce Services within Information Systems &Amp; Technology. Records show a hire date of 10-22-2006. 2026 total compensation came to $66,497. They are classified at grade Ist04.

Sherry Smith

User Support Analyst/Department of Workforce Services

2026 total comp
$63,575
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$63,575
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$63,575
Hire date
04-20-2008
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22093830

Sherry Smith works as a User Support Analyst for Department of Workforce Services within Information Systems &Amp; Technology. Their hire date on record is 04-20-2008. Sherry earned $63,575 in 2026. Their pay grade is Ist04.

Joseph Jordan

User Support Analyst/Department of Workforce Services

2026 total comp
$58,237
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$58,237
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$58,237
Hire date
03-21-2022
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22179911

Joseph Jordan holds the role of User Support Analyst at Department of Workforce Services within Information Systems &Amp; Technology. Their hire date on record is 03-21-2022. In 2026, their total compensation was $58,237. Their pay grade is Ist04.

Warren Jr

User Support Analyst/Department of Workforce Services

2026 total comp
$57,105
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$57,105
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$57,105
Hire date
03-06-2022
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22093829

Warren Jr holds the role of User Support Analyst at Department of Workforce Services within Information Systems &Amp; Technology. Their hire date on record is 03-06-2022. In 2026, their total compensation was $57,105. Their pay grade is Ist04.

Cassanna Johnson

User Support Analyst/Department of Workforce Services

2026 total comp
$56,561
Sub-department
INFORMATION SYSTEMS & TECHNOLOGY
Base pay
$56,561
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$56,561
Hire date
09-19-2022
Pay grade
Ist04
Full-time equivalent (FTE)
1

Source-specific fields

Job Classification Code
IUS01P
Pay Scale Type
Classified
Position Number
22081962

Cassanna Johnson works as a User Support Analyst for Department of Workforce Services within Information Systems &Amp; Technology. Their hire date on record is 09-19-2022. Cassanna earned $56,561 in 2026. Their pay grade is Ist04.