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Texas / Comptroller of Public Accounts / Customer Service Representative IV

Job-title file

Customer Service Representative IV

Carry out the duties of this position in support of the agency's public mission.

4 employees hold this title in Comptroller of Public Accounts. Median total compensation for the role is $59,273, below the department median of $80,437.

Employees
4
Total payroll
$233.7K
Role median
$59,273
Agency median
$80,437
Comparison
Below

Compared with the local labor market

Customer Service Representative IV pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Comptroller of Public Accounts pays a median base salary of $49,063 for this role, 21% above that figureabout the 76th percentile of local pay for the occupation.

Where Comptroller of Public Accounts sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Comptroller of Public Accounts median · $49,063

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Comptroller of Public Accounts’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Comptroller of Public Accounts’s median base salary is 10% above that national figure, about the 65th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Comptroller of Public Accounts median · $49,063

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Comptroller of Public Accounts is $49,063, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative IV is held in 25 Texas departments. In Comptroller of Public Accounts, the median of $59,273 ranks #4 of 25.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative IV role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Reina Escobar

Customer Service Representative IV/Comptroller of Public Accounts

2026 total comp
$60,918
Base pay
$60,918
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$60,918
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
C

Source-specific fields

Class Code
138
Hire Date
May 15, 2013
Monthly Pay
$5,076
State Employee Number
337263

Reina Escobar works as a Customer Service Representative IV for Comptroller of Public Accounts. Their status is crf - classified regular full-time. Reina earned $60,918 in 2026.

Jessica Garcia

Customer Service Representative IV/Comptroller of Public Accounts

2026 total comp
$59,467
Base pay
$59,467
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,467
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
L

Source-specific fields

Class Code
1065
Hire Date
Apr 15, 2010
Monthly Pay
$7,336
State Employee Number
6207

Jessica Garcia works as a Customer Service Representative IV for Comptroller of Public Accounts. Their status is crf - classified regular full-time. Jessica earned $59,467 in 2026.

Mechelle Jackson

Customer Service Representative IV/Comptroller of Public Accounts

2026 total comp
$59,079
Base pay
$59,079
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,079
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
P

Source-specific fields

Class Code
138
Hire Date
Sep 15, 2017
Monthly Pay
$4,923
State Employee Number
1083936

Mechelle Jackson is a Customer Service Representative IV at Comptroller of Public Accounts. They work crf - classified regular full-time. 2026 total compensation came to $59,079.

Annette Harvey

Customer Service Representative IV/Comptroller of Public Accounts

2026 total comp
$54,264
Base pay
$54,264
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$54,264
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
D

Source-specific fields

Class Code
138
Hire Date
Jul 15, 2013
Monthly Pay
$4,522
State Employee Number
336709

At Comptroller of Public Accounts, Annette Harvey serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $54,264.