Compared with the local labor market
Customer Service Representative IV pay vs. Texas
Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Secretary of State pays a median base salary of $53,699 for this role, 33% above that figure — about the 82nd percentile of local pay for the occupation.
Where Secretary of State sits in the local pay range
$29,320
$35,420
$40,420
$48,300
$59,590
Secretary of State median · $53,699
The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Secretary of State’s median base salary for this role. Both figures are base pay only.
And across the country
Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Secretary of State’s median base salary is 20% above that national figure, about the 77th percentile of pay for the occupation nationally.
$31,750
$36,870
$44,770
$51,780
$63,590
Secretary of State median · $53,699
Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.
Median total compensation for this role at Secretary of State is $53,699, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.
Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.
Compare jurisdictions
Customer Service Representative beyond Texas
This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →
Highest-paying jurisdictions for this role
Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.