GCGovComp.app

Texas / Office of Injured Employee Counsel / Customer Service Representative III

Job-title file

Customer Service Representative III

Carry out the duties of this position in support of the agency's public mission.

7 employees hold this title in Office of Injured Employee Counsel. Median total compensation for the role is $46,993, below the department median of $61,250.

Employees
7
Total payroll
$331K
Role median
$46,993
Agency median
$61,250
Comparison
Below

Compared with the local labor market

Customer Service Representative III pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representativesabout 337,170 people is $40,420. Office of Injured Employee Counsel pays a median base salary of $43,125 for this role, 7% above that figureabout the 59th percentile of local pay for the occupation.

Where Office of Injured Employee Counsel sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Office of Injured Employee Counsel median · $43,125

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Injured Employee Counsel’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representativesabout 2,595,750 people is $44,770. Office of Injured Employee Counsel’s median base salary is 4% below that national figure, about the 45th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Office of Injured Employee Counsel median · $43,125

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Office of Injured Employee Counsel is $43,125, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative III is held in 23 Texas departments. In Office of Injured Employee Counsel, the median of $46,993 ranks #15 of 23.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative III role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representative roles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Same department

Other job titles in Office of Injured Employee Counsel

Record list

Employees with this title

Page 1

Olga Loredo

Customer Service Representative III/Office of Injured Employee Counsel

2026 total comp
$50,734
Base pay
$50,734
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,734
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
L

Source-specific fields

Class Code
136
Hire Date
Jun 1, 2018
Monthly Pay
$4,228
State Employee Number
24823

Olga Loredo is a Customer Service Representative III at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $50,734.

Susie Robinson

Customer Service Representative III/Office of Injured Employee Counsel

2026 total comp
$49,965
Base pay
$49,965
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,965
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
136
Hire Date
Oct 26, 2015
Monthly Pay
$4,164
State Employee Number
171014

At Office of Injured Employee Counsel, Susie Robinson serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $49,965.

Mary Salazar

Customer Service Representative III/Office of Injured Employee Counsel

2025 total comp
$48,892
Base pay
$48,892
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,892
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
L

Source-specific fields

Class Code
0136
Hire Date
Jan 5, 2015
Monthly Pay
$4,074
State Employee Number
149595

Mary Salazar is a Customer Service Representative III at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2025 total compensation came to $48,892.

Liseta Ortiz

Customer Service Representative III/Office of Injured Employee Counsel

2026 total comp
$46,993
Base pay
$46,993
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,993
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
136
Hire Date
Sep 1, 2019
Monthly Pay
$3,916
State Employee Number
1204778

At Office of Injured Employee Counsel, Liseta Ortiz serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2026 pay totaled $46,993.

Maria Davis

Customer Service Representative III/Office of Injured Employee Counsel

2025 total comp
$46,384
Base pay
$46,384
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,384
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
P

Source-specific fields

Class Code
0136
Hire Date
Jul 14, 2008
Monthly Pay
$3,865
State Employee Number
136861

At Office of Injured Employee Counsel, Maria Davis serves as a Customer Service Representative III. They work crf - classified regular full-time. Their 2025 pay totaled $46,384.

Amy Rios

Customer Service Representative III/Office of Injured Employee Counsel

2026 total comp
$44,003
Base pay
$44,003
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,003
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
136
Hire Date
Feb 17, 2016
Monthly Pay
$3,667
State Employee Number
184693

Amy Rios works as a Customer Service Representative III for Office of Injured Employee Counsel. Their status is crf - classified regular full-time. Amy earned $44,003 in 2026.

Susan Delgado

Customer Service Representative III/Office of Injured Employee Counsel

2026 total comp
$43,994
Base pay
$43,994
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$43,994
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
I

Source-specific fields

Class Code
136
Hire Date
Jan 4, 2018
Monthly Pay
$3,666
State Employee Number
953034

Susan Delgado works as a Customer Service Representative III for Office of Injured Employee Counsel. Their status is crf - classified regular full-time. Susan earned $43,994 in 2026.