Texas / Office of Injured Employee Counsel / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

24 employees hold this title in Office of Injured Employee Counsel. Median total compensation for the role is $43,000, below the department median of $61,250.

Employees: 24
Total payroll: $1M
Role median: $43,000
Agency median: $61,250
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$40,000$46,929+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 24 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Office of Injured Employee Counsel pays a median base salary of $43,125 for this role, 7% above that figure — about the 59th percentile of local pay for the occupation.

Where Office of Injured Employee Counsel sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Office of Injured Employee Counsel median · $43,125

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Office of Injured Employee Counsel’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Office of Injured Employee Counsel’s median base salary is 4% below that national figure, about the 45th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Office of Injured Employee Counsel median · $43,125

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Office of Injured Employee Counsel is $43,125, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Office of Injured Employee Counsel, the median of $43,000 ranks #9 of 17.

Highest-paying departments for this role

Texas State Board of Plumbing Examiners

$49,452 · 4

Comptroller of Public Accounts

$49,063 · 8

Department of Housing and Community Affairs

$48,340 · 4

Railroad Commission of Texas

$44,967 · 3

Parks and Wildlife Department

$44,724 · 21

Texas Board of Nursing

$44,700 · 4

Texas Department of Insurance

$43,914 · 9

Health and Human Services Commission

$43,061 · 25

Texas Department of Licensing and Regulation

$42,500 · 28

Department of Public Safety

$42,311 · 30

Office of the Attorney General

$42,003 · 6

Texas Commission on Law Enforcement

$42,000 · 1

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Carolina Hernandez

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$47,576

Base pay: $47,576
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,576
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: May 16, 2022
Monthly Pay: $3,965
State Employee Number: 1460832

Carolina Hernandez holds the role of Customer Service Representative II at Office of Injured Employee Counsel. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,576.

Victoria Acosta Martinez

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$46,170

Base pay: $46,170
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $46,170
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Jun 5, 2023
Monthly Pay: $3,848
State Employee Number: 849435

At Office of Injured Employee Counsel, Victoria Acosta Martinez serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $46,170.

Cynthia Otero

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$46,080

Base pay: $46,080
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $46,080
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Aug 23, 2021
Monthly Pay: $3,840
State Employee Number: 1412840

Cynthia Otero works as a Customer Service Representative II for Office of Injured Employee Counsel. Their status is crf - classified regular full-time. Cynthia earned $46,080 in 2026.

Itza Diaz De Leon

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$45,480

Base pay: $45,480
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,480
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 134
Hire Date: Sep 1, 2019
Monthly Pay: $3,790
State Employee Number: 1204779

Itza Diaz De Leon holds the role of Customer Service Representative II at Office of Injured Employee Counsel. Their status is crf - classified regular full-time. In 2026, their total compensation was $45,480.

Claudia Luna

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$45,480

Base pay: $45,480
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,480
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Mar 1, 2023
Monthly Pay: $3,790
State Employee Number: 1625449

Claudia Luna is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $45,480.

Dina Navarro

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$45,178

Base pay: $45,178
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $45,178
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Jun 8, 2020
Monthly Pay: $3,765
State Employee Number: 191407

Dina Navarro is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $45,178.

Jeanie Burns

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$43,186

Base pay: $43,186
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,186
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Jul 6, 2015
Monthly Pay: $3,599
State Employee Number: 839027

Jeanie Burns is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $43,186.

Sha-Nikia Hamlet

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$43,170

Base pay: $43,170
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,170
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: G

Source-specific fields

Class Code: 134
Hire Date: Jun 26, 2023
Monthly Pay: $3,598
State Employee Number: 1645456

Sha-Nikia Hamlet works as a Customer Service Representative II for Office of Injured Employee Counsel. Their status is crf - classified regular full-time. Sha-Nikia earned $43,170 in 2026.

Elizabeth Negrete

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$43,080

Base pay: $43,080
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,080
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Mar 1, 2023
Monthly Pay: $3,590
State Employee Number: 1626205

Elizabeth Negrete is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $43,080.

Angela Estrada

Customer Service Representative II/Office of Injured Employee Counsel

2025 total comp

$43,000

Base pay: $43,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: P

Source-specific fields

Class Code: 0134
Hire Date: Jun 10, 2024
Monthly Pay: $3,583
State Employee Number: 533534

Angela Estrada holds the role of Customer Service Representative II at Office of Injured Employee Counsel. Their status is crf - classified regular full-time. In 2025, their total compensation was $43,000.

Ebony Lewis

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$43,000

Base pay: $43,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: N

Source-specific fields

Class Code: 134
Hire Date: Mar 25, 2024
Monthly Pay: $3,583
State Employee Number: 1703226

Ebony Lewis holds the role of Customer Service Representative II at Office of Injured Employee Counsel. Their status is crf - classified regular full-time. In 2026, their total compensation was $43,000.

Fredda Bryson

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$43,000

Base pay: $43,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Mar 25, 2024
Monthly Pay: $3,583
State Employee Number: 1703228

Fredda Bryson is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $43,000.

Angela Maxie

Customer Service Representative II/Office of Injured Employee Counsel

2025 total comp

$43,000

Base pay: $43,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: G

Source-specific fields

Class Code: 0134
Hire Date: May 6, 2024
Monthly Pay: $3,583
State Employee Number: 1710076

At Office of Injured Employee Counsel, Angela Maxie serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2025 pay totaled $43,000.

Maria Anderson

Customer Service Representative II/Office of Injured Employee Counsel

2025 total comp

$43,000

Base pay: $43,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 0134
Hire Date: Jun 10, 2024
Monthly Pay: $3,583
State Employee Number: 1717387

Maria Anderson is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2025 total compensation came to $43,000.

Valeria Alonso

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$43,000

Base pay: $43,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 134
Hire Date: Jun 10, 2024
Monthly Pay: $3,583
State Employee Number: 1718026

Valeria Alonso is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $43,000.

Terry Moore

Customer Service Representative II/Office of Injured Employee Counsel

2025 total comp

$43,000

Base pay: $43,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: K

Source-specific fields

Class Code: 0134
Hire Date: Aug 26, 2024
Monthly Pay: $3,583
State Employee Number: 1731013

Terry Moore holds the role of Customer Service Representative II at Office of Injured Employee Counsel. Their status is crf - classified regular full-time. In 2025, their total compensation was $43,000.

Linda Rodriguez

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$41,625

Base pay: $41,625
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $41,625
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Oct 27, 2017
Monthly Pay: $3,469
State Employee Number: 1095264

Linda Rodriguez is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $41,625.

Deanna Moore

Customer Service Representative II/Office of Injured Employee Counsel

2025 total comp

$40,000

Base pay: $40,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 0134
Hire Date: Nov 12, 2024
Monthly Pay: $3,333
State Employee Number: 1240474

Deanna Moore holds the role of Customer Service Representative II at Office of Injured Employee Counsel. Their status is crf - classified regular full-time. In 2025, their total compensation was $40,000.

Gina Valdez

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$40,000

Base pay: $40,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2026
Monthly Pay: $3,333
State Employee Number: 1677382

Gina Valdez is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $40,000.

Martha Suarez

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$40,000

Base pay: $40,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 134
Hire Date: Mar 25, 2024
Monthly Pay: $3,333
State Employee Number: 1703229

Martha Suarez is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $40,000.

April Howell

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$40,000

Base pay: $40,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Jan 21, 2025
Monthly Pay: $3,333
State Employee Number: 1764064

At Office of Injured Employee Counsel, April Howell serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $40,000.

Patricia Gresham

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$40,000

Base pay: $40,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2026
Monthly Pay: $3,333
State Employee Number: 176470

At Office of Injured Employee Counsel, Patricia Gresham serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $40,000.

George Otero

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$40,000

Base pay: $40,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: W

Source-specific fields

Class Code: 134
Hire Date: Apr 14, 2025
Monthly Pay: $3,333
State Employee Number: 1776035

George Otero is a Customer Service Representative II at Office of Injured Employee Counsel. They work crf - classified regular full-time. 2026 total compensation came to $40,000.

Laura Rowley

Customer Service Representative II/Office of Injured Employee Counsel

2026 total comp

$40,000

Base pay: $40,000
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $40,000
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: D

Source-specific fields

Class Code: 134
Hire Date: Aug 25, 2025
Monthly Pay: $3,333
State Employee Number: 1795852

Laura Rowley works as a Customer Service Representative II for Office of Injured Employee Counsel. Their status is crf - classified regular full-time. Laura earned $40,000 in 2026.