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City of Baltimore / Public Works - Water & Waste Water / Www Customer Care Analyst I

Job-title file

Www Customer Care Analyst I

Collect and analyze data to inform decisions, produce reports, and identify trends.

9 employees hold this title in Public Works - Water & Waste Water. Median total compensation for the role is $48,825, below the department median of $76,741.

Employees
9
Total payroll
$451.3K
Role median
$48,825
Agency median
$76,741
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$44,098$58,356+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 9 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compare departments

This role across City of Baltimore

Www Customer Care Analyst I is held in 2 City of Baltimore departments. In Public Works - Water & Waste Water, the median of $48,825 ranks #1 of 2.

Highest-paying departments for this role

Median total compensation for the Www Customer Care Analyst I role in other City of Baltimoredepartments (highest first). Each bar links to that department’s page for this role.

Record list

Employees with this title

Page 1

Jermonni Kiah Deal

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$59,219
Base pay
$59,219
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$59,219
Hire date
2014-05-29

Source-specific fields

Agencyid
A50
Annualsalary
51160
Employee ID
269665

Jermonni Kiah Deal is a Www Customer Care Analyst I at Public Works - Water & Waste Water. They have served since 2014 (about 11 years). 2025 total compensation came to $59,219.

Denise M Robinson

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$53,824
Base pay
$53,824
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$53,824
Hire date
2016-09-24

Source-specific fields

Agencyid
A50
Annualsalary
49912
Employee ID
267269

Denise M Robinson works as a Www Customer Care Analyst I for Public Works - Water & Waste Water. Their tenure dates to 2016, about 9 years. Denise earned $53,824 in 2025.

Shanta A Satterfield

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$51,797
Base pay
$51,797
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,797
Hire date
2017-01-17

Source-specific fields

Agencyid
A50
Annualsalary
49912
Employee ID
275034

At Public Works - Water & Waste Water, Shanta A Satterfield serves as a Www Customer Care Analyst I. Hired in 2017, they have about 8 years of service. Their 2025 pay totaled $51,797.

Casandra Elizabeth Calloway

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$51,269
Base pay
$51,269
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,269
Hire date
2017-01-30

Source-specific fields

Agencyid
A50
Annualsalary
49912
Employee ID
265818

Casandra Elizabeth Calloway is a Www Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2017, they have about 8 years of service. 2025 total compensation came to $51,269.

Charles Jones

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$48,825
Base pay
$48,825
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,825
Hire date
2023-06-10

Source-specific fields

Agencyid
A50
Annualsalary
44562
Employee ID
265995

Charles Jones is a Www Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2023, about 2 years. 2025 total compensation came to $48,825.

Margaret Williams

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$48,144
Base pay
$48,144
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,144
Hire date
2018-08-11

Source-specific fields

Agencyid
A50
Annualsalary
49912
Employee ID
272018

Margaret Williams holds the role of Www Customer Care Analyst I at Public Works - Water & Waste Water. Their tenure dates to 2018, about 7 years. In 2025, their total compensation was $48,144.

Delta J Hall

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$47,105
Base pay
$47,105
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,105
Hire date
2017-05-08

Source-specific fields

Agencyid
A50
Annualsalary
49912
Employee ID
267219

Delta J Hall holds the role of Www Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2017, they have about 8 years of service. In 2025, their total compensation was $47,105.

Shaniera M Hillman

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$47,056
Base pay
$47,056
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,056
Hire date
2019-04-22

Source-specific fields

Agencyid
A50
Annualsalary
45898
Employee ID
275002

Shaniera M Hillman is a Www Customer Care Analyst I at Public Works - Water & Waste Water. Hired in 2019, they have about 6 years of service. 2025 total compensation came to $47,056.

Sasha Lakia Lyles

Www Customer Care Analyst I/Public Works - Water & Waste Water

2025 total comp
$44,098
Base pay
$44,098
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$44,098
Hire date
2022-12-08

Source-specific fields

Agencyid
A50
Annualsalary
44562
Employee ID
274782

At Public Works - Water & Waste Water, Sasha Lakia Lyles serves as a Www Customer Care Analyst I. Hired in 2022, they have about 3 years of service. Their 2025 pay totaled $44,098.