Texas / Department of State Health Services / Customer Service Representative IV

Job-title file

Customer Service Representative IV

Carry out the duties of this position in support of the agency's public mission.

97 employees hold this title in Department of State Health Services. Median total compensation for the role is $51,154, below the department median of $63,400.

Employees: 97
Total payroll: $4.9M
Role median: $51,154
Agency median: $63,400
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$48,154$51,154+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 97 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative IV pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Department of State Health Services pays a median base salary of $51,154 for this role, 27% above that figure — about the 79th percentile of local pay for the occupation.

Where Department of State Health Services sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Department of State Health Services median · $51,154

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Department of State Health Services’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Department of State Health Services’s median base salary is 14% above that national figure, about the 73rd percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Department of State Health Services median · $51,154

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Median total compensation for this role at Department of State Health Services is $51,154, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative IV is held in 25 Texas departments. In Department of State Health Services, the median of $51,154 ranks #16 of 25.

Highest-paying departments for this role

Texas Veterans Commission

$61,464 · 1

Railroad Commission of Texas

$60,631 · 6

Texas Board of Nursing

$59,878 · 2

Comptroller of Public Accounts

$59,273 · 4

Texas Facilities Commission

$58,008 · 1

Department of Housing and Community Affairs

$56,400 · 1

Texas State Library & Archives

$56,130 · 1

Texas Military Department

$55,242 · 2

Texas Department of Insurance

$55,200 · 4

Office of Injured Employee Counsel

$55,080 · 1

Treasury Safekeeping Trust Company

$53,892 · 1

Secretary of State

$53,699 · 15

Median total compensation for the Customer Service Representative IV role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 3

Erica Pettit

Customer Service Representative IV/Department of State Health Services

2025 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 0138
Hire Date: Nov 1, 2024
Monthly Pay: $4,013
State Employee Number: 997358

Erica Pettit is a Customer Service Representative IV at Department of State Health Services. They work crf - classified regular full-time. 2025 total compensation came to $48,154.

Jennifer Stewart

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 138
Hire Date: Oct 1, 2024
Monthly Pay: $4,013
State Employee Number: 997945

At Department of State Health Services, Jennifer Stewart serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,154.

Daniel Claypool

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: S

Source-specific fields

Class Code: 138
Hire Date: Dec 30, 2024
Monthly Pay: $4,013
State Employee Number: 998469

Daniel Claypool is a Customer Service Representative IV at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $48,154.

Shanice Andrews

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Sep 1, 2024
Monthly Pay: $4,013
State Employee Number: 1000673

Shanice Andrews holds the role of Customer Service Representative IV at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,154.

Stephen Thigpen

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Sep 1, 2024
Monthly Pay: $4,013
State Employee Number: 1125273

At Department of State Health Services, Stephen Thigpen serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,154.

Lillianna Thornton

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: B

Source-specific fields

Class Code: 138
Hire Date: Oct 17, 2022
Monthly Pay: $4,013
State Employee Number: 1563042

Lillianna Thornton holds the role of Customer Service Representative IV at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,154.

Joyce Urdy

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: M

Source-specific fields

Class Code: 138
Hire Date: Dec 30, 2024
Monthly Pay: $4,013
State Employee Number: 1647493

At Department of State Health Services, Joyce Urdy serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,154.

Larhonda Turner

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 138
Hire Date: Sep 1, 2024
Monthly Pay: $4,013
State Employee Number: 1733714

Larhonda Turner works as a Customer Service Representative IV for Department of State Health Services. Their status is crf - classified regular full-time. Larhonda earned $48,154 in 2026.

Sarah Terry

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 138
Hire Date: Sep 1, 2024
Monthly Pay: $4,013
State Employee Number: 1733727

At Department of State Health Services, Sarah Terry serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,154.

Vicky Roch

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Oct 1, 2024
Monthly Pay: $4,013
State Employee Number: 1739525

Vicky Roch works as a Customer Service Representative IV for Department of State Health Services. Their status is crf - classified regular full-time. Vicky earned $48,154 in 2026.

Jayme Hanshaw

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Oct 1, 2024
Monthly Pay: $4,013
State Employee Number: 1739925

Jayme Hanshaw is a Customer Service Representative IV at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $48,154.

Keshante Harvey

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Jun 15, 2025
Monthly Pay: $4,013
State Employee Number: 1760180

Keshante Harvey works as a Customer Service Representative IV for Department of State Health Services. Their status is crf - classified regular full-time. Keshante earned $48,154 in 2026.

Joshua Grant

Customer Service Representative IV/Department of State Health Services

2025 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 0138
Hire Date: Dec 30, 2024
Monthly Pay: $4,013
State Employee Number: 1760361

Joshua Grant is a Customer Service Representative IV at Department of State Health Services. They work crf - classified regular full-time. 2025 total compensation came to $48,154.

Deborah Papara

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: A

Source-specific fields

Class Code: 138
Hire Date: May 1, 2025
Monthly Pay: $4,013
State Employee Number: 1781205

Deborah Papara holds the role of Customer Service Representative IV at Department of State Health Services. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,154.

Kia Reinis

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Jun 15, 2025
Monthly Pay: $4,013
State Employee Number: 1403008

At Department of State Health Services, Kia Reinis serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,154.

Michael Thang

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Jul 15, 2025
Monthly Pay: $4,013
State Employee Number: 1788557

Michael Thang is a Customer Service Representative IV at Department of State Health Services. They work crf - classified regular full-time. 2026 total compensation came to $48,154.

Rafael Saenz

Customer Service Representative IV/Department of State Health Services

2026 total comp

$48,154

Base pay: $48,154
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $48,154
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 138
Hire Date: Dec 30, 2024
Monthly Pay: $4,013
State Employee Number: 1760199

At Department of State Health Services, Rafael Saenz serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,154.