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Texas / Texas Department of Motor Vehicles / Customer Service Representative IV

Job-title file

Customer Service Representative IV

Carry out the duties of this position in support of the agency's public mission.

79 employees hold this title in Texas Department of Motor Vehicles. Median total compensation for the role is $47,573, below the department median of $62,400.

Employees
79
Total payroll
$3.8M
Role median
$47,573
Agency median
$62,400
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$22,500$56,835+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 79 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative IV pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Motor Vehicles pays a median base salary of $46,009 for this role, 14% above that figureabout the 68th percentile of local pay for the occupation.

Where Texas Department of Motor Vehicles sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Department of Motor Vehicles median · $46,009

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Motor Vehicles’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Motor Vehicles’s median base salary is 3% above that national figure, about the 54th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Department of Motor Vehicles median · $46,009

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 227 of 233 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Department of Motor Vehicles is $45,875, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative IV is held in 25 Texas departments. In Texas Department of Motor Vehicles, the median of $47,573 ranks #22 of 25.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative IV role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Danielle Nieves

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,146
Base pay
$48,146
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,146
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
D

Source-specific fields

Class Code
138
Hire Date
Apr 19, 2021
Monthly Pay
$4,012
State Employee Number
1398955

At Texas Department of Motor Vehicles, Danielle Nieves serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,146.

Kahler Hill

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,060
Base pay
$48,060
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,060
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
N

Source-specific fields

Class Code
138
Hire Date
Jun 26, 2023
Monthly Pay
$4,005
State Employee Number
1646136

Kahler Hill is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $48,060.

Irina Cabaniuc

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,060
Base pay
$48,060
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,060
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
138
Hire Date
Jan 1, 2023
Monthly Pay
$4,005
State Employee Number
1577058

At Texas Department of Motor Vehicles, Irina Cabaniuc serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,060.

Martha Sandoval

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,007
Base pay
$48,007
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,007
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
I

Source-specific fields

Class Code
138
Hire Date
Oct 1, 2019
Monthly Pay
$4,001
State Employee Number
139320

Martha Sandoval works as a Customer Service Representative IV for Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. Martha earned $48,007 in 2026.

Valeria Orocio

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,006
Base pay
$48,006
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,006
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
E

Source-specific fields

Class Code
138
Hire Date
Apr 1, 2022
Monthly Pay
$4,001
State Employee Number
1459725

Valeria Orocio holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $48,006.

Sandra Rouff

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,821
Base pay
$47,821
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,821
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
U

Source-specific fields

Class Code
138
Hire Date
Feb 14, 2022
Monthly Pay
$3,985
State Employee Number
120176

At Texas Department of Motor Vehicles, Sandra Rouff serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $47,821.

Miriam Chavez

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,799
Base pay
$47,799
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,799
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Oct 1, 2021
Monthly Pay
$3,983
State Employee Number
1423404

Miriam Chavez holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,799.

Jimmy Lopez

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,652
Base pay
$47,652
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,652
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
138
Hire Date
Apr 1, 2020
Monthly Pay
$3,971
State Employee Number
1261580

Jimmy Lopez holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,652.

Chante' Lewis

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,652
Base pay
$47,652
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,652
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Mar 1, 2022
Monthly Pay
$3,971
State Employee Number
1457420

Chante' Lewis is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $47,652.

Adriana Reyna

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,649
Base pay
$47,649
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,649
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
138
Hire Date
Jun 1, 2022
Monthly Pay
$3,971
State Employee Number
1467418

Adriana Reyna works as a Customer Service Representative IV for Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. Adriana earned $47,649 in 2026.

Sandra Frazier

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,610
Base pay
$47,610
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,610
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
138
Hire Date
Sep 1, 2023
Monthly Pay
$3,968
State Employee Number
1367576

Sandra Frazier is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $47,610.

Susan Tschoerner

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,610
Base pay
$47,610
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,610
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
T

Source-specific fields

Class Code
138
Hire Date
Mar 1, 2023
Monthly Pay
$3,968
State Employee Number
1453467

Susan Tschoerner holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,610.

Diana Jara-Huerta

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,573
Base pay
$47,573
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,573
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
E

Source-specific fields

Class Code
138
Hire Date
Jan 1, 2024
Monthly Pay
$3,964
State Employee Number
1688140

At Texas Department of Motor Vehicles, Diana Jara-Huerta serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $47,573.

Scarlett Alvarez

Customer Service Representative IV/Texas Department of Motor Vehicles

2025 total comp
$47,567
Base pay
$47,567
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,567
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
0138
Hire Date
Aug 1, 2019
Monthly Pay
$3,964
State Employee Number
1200733

Scarlett Alvarez is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2025 total compensation came to $47,567.

Cristen Mendoza

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$47,227
Base pay
$47,227
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$47,227
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
L

Source-specific fields

Class Code
138
Hire Date
Apr 1, 2020
Monthly Pay
$3,936
State Employee Number
1261587

Cristen Mendoza holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $47,227.

Merrie Xavier

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$46,800
Base pay
$46,800
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$46,800
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
L

Source-specific fields

Class Code
138
Hire Date
Sep 1, 2022
Monthly Pay
$3,900
State Employee Number
1553716

Merrie Xavier works as a Customer Service Representative IV for Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. Merrie earned $46,800 in 2026.