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Texas / Texas Department of Motor Vehicles / Customer Service Representative IV

Job-title file

Customer Service Representative IV

Carry out the duties of this position in support of the agency's public mission.

79 employees hold this title in Texas Department of Motor Vehicles. Median total compensation for the role is $47,573, below the department median of $62,400.

Employees
79
Total payroll
$3.8M
Role median
$47,573
Agency median
$62,400
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$22,500$56,835+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 79 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative IV pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Motor Vehicles pays a median base salary of $46,009 for this role, 14% above that figureabout the 68th percentile of local pay for the occupation.

Where Texas Department of Motor Vehicles sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Department of Motor Vehicles median · $46,009

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Motor Vehicles’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Motor Vehicles’s median base salary is 3% above that national figure, about the 54th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Department of Motor Vehicles median · $46,009

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 227 of 233 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Department of Motor Vehicles is $45,875, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative IV is held in 25 Texas departments. In Texas Department of Motor Vehicles, the median of $47,573 ranks #22 of 25.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative IV role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Elizabeth Cress

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$49,874
Base pay
$49,874
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,874
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
P

Source-specific fields

Class Code
138
Hire Date
Aug 1, 2015
Monthly Pay
$4,156
State Employee Number
520953

At Texas Department of Motor Vehicles, Elizabeth Cress serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $49,874.

Sarah Seguin

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$49,854
Base pay
$49,854
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,854
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Sep 1, 2021
Monthly Pay
$4,155
State Employee Number
1421833

Sarah Seguin is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $49,854.

Courtney Adams

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$49,424
Base pay
$49,424
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,424
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
L

Source-specific fields

Class Code
138
Hire Date
Feb 16, 2021
Monthly Pay
$4,119
State Employee Number
188099

Courtney Adams holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $49,424.

Linda Tanner

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$49,342
Base pay
$49,342
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,342
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Jan 17, 2023
Monthly Pay
$4,112
State Employee Number
1578244

At Texas Department of Motor Vehicles, Linda Tanner serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $49,342.

Ladonna Silva

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$49,176
Base pay
$49,176
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,176
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
138
Hire Date
Oct 1, 2013
Monthly Pay
$4,098
State Employee Number
342056

At Texas Department of Motor Vehicles, Ladonna Silva serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $49,176.

Krystal Melton

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$49,078
Base pay
$49,078
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$49,078
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
D

Source-specific fields

Class Code
138
Hire Date
Jan 17, 2023
Monthly Pay
$4,090
State Employee Number
1578401

Krystal Melton holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $49,078.

Vivian Vasquez

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,708
Base pay
$48,708
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,708
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
138
Hire Date
Jul 15, 2019
Monthly Pay
$4,059
State Employee Number
1197805

At Texas Department of Motor Vehicles, Vivian Vasquez serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,708.

Christy Garrett

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,560
Base pay
$48,560
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,560
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1

Source-specific fields

Class Code
138
Hire Date
Apr 1, 2022
Monthly Pay
$4,047
State Employee Number
1459641

At Texas Department of Motor Vehicles, Christy Garrett serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $48,560.

Venessa Gullett

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$48,363
Base pay
$48,363
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$48,363
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Aug 14, 2023
Monthly Pay
$4,030
State Employee Number
1653255

Venessa Gullett is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $48,363.