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Texas / Texas Department of Motor Vehicles / Customer Service Representative IV

Job-title file

Customer Service Representative IV

Carry out the duties of this position in support of the agency's public mission.

79 employees hold this title in Texas Department of Motor Vehicles. Median total compensation for the role is $47,573, below the department median of $62,400.

Employees
79
Total payroll
$3.8M
Role median
$47,573
Agency median
$62,400
Comparison
Below

What the records show

Role pay distribution

Pay distribution for this role

$22,500$56,835+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 79 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative IV pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Motor Vehicles pays a median base salary of $46,009 for this role, 14% above that figureabout the 68th percentile of local pay for the occupation.

Where Texas Department of Motor Vehicles sits in the local pay range

10th
25th
Median
75th
90th
$29,320
$35,420
$40,420
$48,300
$59,590
Texas Department of Motor Vehicles median · $46,009

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Motor Vehicles’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Motor Vehicles’s median base salary is 3% above that national figure, about the 54th percentile of pay for the occupation nationally.

10th
25th
Median
75th
90th
$31,750
$36,870
$44,770
$51,780
$63,590
Texas Department of Motor Vehicles median · $46,009

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 227 of 233 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Department of Motor Vehicles is $45,875, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative IV is held in 25 Texas departments. In Texas Department of Motor Vehicles, the median of $47,573 ranks #22 of 25.

Highest-paying departments for this role

Median total compensation for the Customer Service Representative IV role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas

Highest-paying jurisdictions for this role

City of Boston
$48,966 · 19
Georgia
$39,449 · 10
City of Milwaukee
$29,848 · 103
Missouri
$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Sherry Flemming

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$51,324
Base pay
$51,324
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,324
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
E

Source-specific fields

Class Code
138
Hire Date
Nov 1, 2009
Monthly Pay
$4,277
State Employee Number
108452

At Texas Department of Motor Vehicles, Sherry Flemming serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $51,324.

Jennifer Patterson

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$51,274
Base pay
$51,274
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$51,274
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
A

Source-specific fields

Class Code
138
Hire Date
Nov 1, 2009
Monthly Pay
$4,273
State Employee Number
17794

Jennifer Patterson is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $51,274.

Patricia Harper

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,892
Base pay
$50,892
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,892
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
A

Source-specific fields

Class Code
138
Hire Date
Nov 15, 2021
Monthly Pay
$4,241
State Employee Number
312133

Patricia Harper holds the role of Customer Service Representative IV at Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. In 2026, their total compensation was $50,892.

Barbara Gilbert

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,708
Base pay
$50,708
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,708
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
A

Source-specific fields

Class Code
138
Hire Date
Nov 1, 2009
Monthly Pay
$4,226
State Employee Number
63008

At Texas Department of Motor Vehicles, Barbara Gilbert serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $50,708.

Pamela Rosewood

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,643
Base pay
$50,643
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,643
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
S

Source-specific fields

Class Code
138
Hire Date
Dec 13, 2011
Monthly Pay
$4,220
State Employee Number
187669

At Texas Department of Motor Vehicles, Pamela Rosewood serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $50,643.

Steven Buzz

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,532
Base pay
$50,532
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,532
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Sep 25, 2017
Monthly Pay
$4,211
State Employee Number
1084917

Steven Buzz is a Customer Service Representative IV at Texas Department of Motor Vehicles. They work crf - classified regular full-time. 2026 total compensation came to $50,532.

Lynda Kouakou

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,380
Base pay
$50,380
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,380
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Aug 15, 2022
Monthly Pay
$4,198
State Employee Number
786724

At Texas Department of Motor Vehicles, Lynda Kouakou serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $50,380.

Latricia Williams

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,380
Base pay
$50,380
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,380
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
M

Source-specific fields

Class Code
138
Hire Date
Nov 14, 2016
Monthly Pay
$4,198
State Employee Number
1049180

Latricia Williams works as a Customer Service Representative IV for Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. Latricia earned $50,380 in 2026.

Sylvia White

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,367
Base pay
$50,367
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,367
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
R

Source-specific fields

Class Code
138
Hire Date
Nov 1, 2009
Monthly Pay
$4,197
State Employee Number
107295

At Texas Department of Motor Vehicles, Sylvia White serves as a Customer Service Representative IV. They work crf - classified regular full-time. Their 2026 pay totaled $50,367.

William Woods

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,143
Base pay
$50,143
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,143
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
B

Source-specific fields

Class Code
138
Hire Date
Jul 15, 2019
Monthly Pay
$4,179
State Employee Number
1197808

William Woods works as a Customer Service Representative IV for Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. William earned $50,143 in 2026.

Timothy Rodriguez

Customer Service Representative IV/Texas Department of Motor Vehicles

2026 total comp
$50,037
Base pay
$50,037
Overtime
$0
Other pay
$0
Benefits
$0
Total compensation
$50,037
Employment type
Crf - Classified Regular Full-Time
Full-time equivalent (FTE)
1
Middle name
J

Source-specific fields

Class Code
138
Hire Date
Jul 1, 2021
Monthly Pay
$4,170
State Employee Number
1408949

Timothy Rodriguez works as a Customer Service Representative IV for Texas Department of Motor Vehicles. Their status is crf - classified regular full-time. Timothy earned $50,037 in 2026.