Texas / Texas Department of Licensing and Regulation / Customer Service Representative II

Job-title file

Customer Service Representative II

Carry out the duties of this position in support of the agency's public mission.

28 employees hold this title in Texas Department of Licensing and Regulation. Median total compensation for the role is $42,500, below the department median of $68,161.

Employees: 28
Total payroll: $1.2M
Role median: $42,500
Agency median: $68,161
Comparison: Below

What the records show

Role pay distribution

Pay distribution for this role

$21,850$45,654+

Hover a bar for its range; click to filter the list below.

How total compensation varies among the 28 people in this role. Even for one job title, pay differs with seniority, step, overtime, and tenure. Each bar is a pay range; the far-right bar collects the highest earners.

Compared with the local labor market

Customer Service Representative II pay vs. Texas

Across all employers in Texas, the median wage for Customer Service Representatives — about 337,170 people — is $40,420. Texas Department of Licensing and Regulation pays a median base salary of $43,700 for this role, 8% above that figure — about the 60th percentile of local pay for the occupation.

Where Texas Department of Licensing and Regulation sits in the local pay range

10th

25th

Median

75th

90th

$29,320

$35,420

$40,420

$48,300

$59,590

Texas Department of Licensing and Regulation median · $43,700

The bar is the range of annual wages for Customer Service Representatives across every employer in Texas, from the 10th to the 90th percentile, with the middle 50% highlighted. The marker shows Texas Department of Licensing and Regulation’s median base salary for this role. Both figures are base pay only.

And across the country

Nationwide, the median wage for Customer Service Representatives — about 2,595,750 people — is $44,770. Texas Department of Licensing and Regulation’s median base salary is 2% below that national figure, about the 47th percentile of pay for the occupation nationally.

10th

25th

Median

75th

90th

$31,750

$36,870

$44,770

$51,780

$63,590

Texas Department of Licensing and Regulation median · $43,700

Local and national wages differ for reasons beyond how well a job pays — cost of living, the mix of employers, and local demand for the occupation all move the Texas range relative to the national one.

Computed over the 44 of 45 people in this role paid at least $25,000in base salary. The rest are part-year or part-time records, whose actual pay isn’t comparable to a full-time annual wage.

Median total compensation for this role at Texas Department of Licensing and Regulation is $43,700, which includes overtime and employer-paid benefits. The benchmark above excludes both, so total compensation is deliberately not compared against it.

Benchmark: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (May 2025). BLS Occupational Employment and Wage Statistics (OEWS) covers all employers in the area — private, non-profit, and government alike — so this is a comparison against the whole local labor market for the occupation, not against private-sector pay. OEWS wages are straight-time pay and exclude overtime, shift differentials, and employer-paid benefits, so the government figure shown here is base pay on the same basis. Total compensation is not comparable to it. Job titles are matched to the closest standard occupation, so the comparison is between similar work rather than an identical job classification.

Compare departments

This role across Texas

Customer Service Representative II is held in 17 Texas departments. In Texas Department of Licensing and Regulation, the median of $42,500 ranks #10 of 17.

Highest-paying departments for this role

Texas State Board of Plumbing Examiners

$49,452 · 4

Comptroller of Public Accounts

$49,063 · 8

Department of Housing and Community Affairs

$48,340 · 4

Railroad Commission of Texas

$44,967 · 3

Parks and Wildlife Department

$44,724 · 21

Texas Board of Nursing

$44,700 · 4

Texas Department of Insurance

$43,914 · 9

Health and Human Services Commission

$43,061 · 25

Office of Injured Employee Counsel

$43,000 · 24

Department of Public Safety

$42,311 · 30

Office of the Attorney General

$42,003 · 6

Texas Commission on Law Enforcement

$42,000 · 1

Median total compensation for the Customer Service Representative II role in other Texasdepartments (highest first). Each bar links to that department’s page for this role.

Compare jurisdictions

Customer Service Representative beyond Texas

This role is reported in 8 jurisdictions. In Texas, the median of $42,920 ranks #5 of 8. See Customer Service Representative across all of Texas →

Highest-paying jurisdictions for this role

City and County of San Francisco

$140,711 · 11

District of Columbia

$52,909 · 65

City of Boston

$48,966 · 19

New York Public Authorities

$48,061 · 60

Georgia

$39,449 · 10

City of Milwaukee

$29,848 · 103

Missouri

$19,342 · 757

Median total compensation for comparable Customer Service Representativeroles in other jurisdictions. Titles are matched by normalized name across sources, not identical job classification, and pay is not cost-of-living adjusted. Each bar links to that jurisdiction’s page for the role.

Record list

Employees with this title

Page 1

Larry Swain

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$47,008

Base pay: $47,008
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $47,008
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Feb 1, 2013
Monthly Pay: $3,917
State Employee Number: 341001

Larry Swain works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Larry earned $47,008 in 2026.

Tina William

Customer Service Representative II/Texas Department of Licensing and Regulation

2025 total comp

$44,500

Base pay: $44,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $44,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 0134
Hire Date: Mar 1, 2011
Monthly Pay: $3,708
State Employee Number: 89348

Tina William works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Tina earned $44,500 in 2025.

Monika Ubias

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$43,885

Base pay: $43,885
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,885
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Oct 1, 2013
Monthly Pay: $3,657
State Employee Number: 331072

At Texas Department of Licensing and Regulation, Monika Ubias serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $43,885.

Tammy Bailey

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$43,700

Base pay: $43,700
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,700
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Apr 1, 2009
Monthly Pay: $3,642
State Employee Number: 70649

At Texas Department of Licensing and Regulation, Tammy Bailey serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $43,700.

Linda Graves

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$43,700

Base pay: $43,700
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,700
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: F

Source-specific fields

Class Code: 134
Hire Date: Apr 15, 2014
Monthly Pay: $3,642
State Employee Number: 72017

Linda Graves works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Linda earned $43,700 in 2026.

Trang Richard

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$43,700

Base pay: $43,700
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $43,700
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 134
Hire Date: Apr 15, 2014
Monthly Pay: $3,642
State Employee Number: 747578

Trang Richard works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Trang earned $43,700 in 2026.

Anna Castillo

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Mar 1, 2016
Monthly Pay: $3,542
State Employee Number: 90460

At Texas Department of Licensing and Regulation, Anna Castillo serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,500.

Kathy O'Balle

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 134
Hire Date: Dec 15, 2021
Monthly Pay: $3,542
State Employee Number: 249821

Kathy O'Balle works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Kathy earned $42,500 in 2026.

Natividad Garcia

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Nov 15, 2019
Monthly Pay: $3,542
State Employee Number: 338279

Natividad Garcia holds the role of Customer Service Representative II at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,500.

Talanda Redd

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: K

Source-specific fields

Class Code: 134
Hire Date: Oct 1, 2013
Monthly Pay: $3,542
State Employee Number: 338967

Talanda Redd is a Customer Service Representative II at Texas Department of Licensing and Regulation. They work crf - classified regular full-time. 2026 total compensation came to $42,500.

Neddie Cooper

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Mar 1, 2019
Monthly Pay: $3,542
State Employee Number: 763166

Neddie Cooper works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Neddie earned $42,500 in 2026.

Roberta Adame

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: J

Source-specific fields

Class Code: 134
Hire Date: Jan 17, 2023
Monthly Pay: $3,542
State Employee Number: 983828

Roberta Adame holds the role of Customer Service Representative II at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,500.

Lisa Kusaj

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 134
Hire Date: Feb 3, 2020
Monthly Pay: $3,542
State Employee Number: 1251957

Lisa Kusaj holds the role of Customer Service Representative II at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,500.

Susan Nguyen

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: H

Source-specific fields

Class Code: 134
Hire Date: Mar 2, 2020
Monthly Pay: $3,542
State Employee Number: 1252530

Susan Nguyen holds the role of Customer Service Representative II at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,500.

Noah Hill

Customer Service Representative II/Texas Department of Licensing and Regulation

2025 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: I

Source-specific fields

Class Code: 0134
Hire Date: Dec 1, 2020
Monthly Pay: $3,542
State Employee Number: 1297390

Noah Hill works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Noah earned $42,500 in 2025.

Thu Vo

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: T

Source-specific fields

Class Code: 134
Hire Date: May 2, 2022
Monthly Pay: $3,542
State Employee Number: 1462179

At Texas Department of Licensing and Regulation, Thu Vo serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,500.

Sandra Brenk Cosgrove

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: L

Source-specific fields

Class Code: 134
Hire Date: Jan 17, 2023
Monthly Pay: $3,542
State Employee Number: 1530355

Sandra Brenk Cosgrove is a Customer Service Representative II at Texas Department of Licensing and Regulation. They work crf - classified regular full-time. 2026 total compensation came to $42,500.

Jesus Ballesteros

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 134
Hire Date: Sep 14, 2022
Monthly Pay: $3,542
State Employee Number: 1552736

Jesus Ballesteros holds the role of Customer Service Representative II at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,500.

Maria Garcia

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Jan 17, 2023
Monthly Pay: $3,542
State Employee Number: 1578075

Maria Garcia works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Maria earned $42,500 in 2026.

Brittnay Huerta

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 134
Hire Date: Jan 17, 2023
Monthly Pay: $3,542
State Employee Number: 1578651

Brittnay Huerta holds the role of Customer Service Representative II at Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. In 2026, their total compensation was $42,500.

Arlanda Bruce

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: S

Source-specific fields

Class Code: 134
Hire Date: Jun 28, 2023
Monthly Pay: $3,542
State Employee Number: 1645462

Arlanda Bruce works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Arlanda earned $42,500 in 2026.

Ramona Diaz De Leon

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: R

Source-specific fields

Class Code: 134
Hire Date: Jun 28, 2023
Monthly Pay: $3,542
State Employee Number: 1645463

Ramona Diaz De Leon is a Customer Service Representative II at Texas Department of Licensing and Regulation. They work crf - classified regular full-time. 2026 total compensation came to $42,500.

Ashley Santiago

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Jun 28, 2023
Monthly Pay: $3,542
State Employee Number: 1645465

At Texas Department of Licensing and Regulation, Ashley Santiago serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,500.

Crystal Alas

Customer Service Representative II/Texas Department of Licensing and Regulation

2025 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: C

Source-specific fields

Class Code: 0134
Hire Date: Jun 28, 2023
Monthly Pay: $3,542
State Employee Number: 1645468

At Texas Department of Licensing and Regulation, Crystal Alas serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2025 pay totaled $42,500.

Gregory Montgomery

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: S

Source-specific fields

Class Code: 134
Hire Date: Jun 28, 2023
Monthly Pay: $3,542
State Employee Number: 1645470

Gregory Montgomery works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Gregory earned $42,500 in 2026.

Carmeronine Chery

Customer Service Representative II/Texas Department of Licensing and Regulation

2025 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1

Source-specific fields

Class Code: 0134
Hire Date: Aug 1, 2024
Monthly Pay: $3,542
State Employee Number: 1727551

Carmeronine Chery works as a Customer Service Representative II for Texas Department of Licensing and Regulation. Their status is crf - classified regular full-time. Carmeronine earned $42,500 in 2025.

Mario Olivo

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$42,500

Base pay: $42,500
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $42,500
Employment type: Crf - Classified Regular Full-Time
Full-time equivalent (FTE): 1
Middle name: E

Source-specific fields

Class Code: 134
Hire Date: Jul 15, 2025
Monthly Pay: $3,542
State Employee Number: 1788010

At Texas Department of Licensing and Regulation, Mario Olivo serves as a Customer Service Representative II. They work crf - classified regular full-time. Their 2026 pay totaled $42,500.

Diana Gallardo

Customer Service Representative II/Texas Department of Licensing and Regulation

2026 total comp

$21,850

Base pay: $21,850
Overtime: $0
Other pay: $0
Benefits: $0
Total compensation: $21,850
Employment type: Crp - Classified Regular Part-Time
Full-time equivalent (FTE): 0.5
Middle name: J

Source-specific fields

Class Code: 134
Hire Date: Dec 1, 2014
Monthly Pay: $1,821
State Employee Number: 773667

At Texas Department of Licensing and Regulation, Diana Gallardo serves as a Customer Service Representative II. They work crp - classified regular part-time, 0.5 FTE. Their 2026 pay totaled $21,850.